About
Overview
Headquarters
Isolved, Inc.
11215 N Community House Rd Ste 800
Charlotte, NC 28277-4961
See Hours
| Monday | 8:00 AM - 5:00 PM |
|---|---|
| Tuesday | 8:00 AM - 5:00 PM |
| Wednesday | 8:00 AM - 5:00 PM |
| Thursday | 8:00 AM - 5:00 PM |
| Friday | 8:00 AM - 5:00 PM |
| Saturday | Closed |
| Sunday | Closed |
BBB Accreditation & Rating
About This Business
Heroes – HR, payroll, and benefits professionals.
BBB Accredited Since: 11/7/2025
Years in Business: 39
Business Details
- BBB File Opened:
- 10/9/2019
- Business Started:
- 1/1/1986
- Business Started Locally:
- 2/26/1991
- Business Incorporated:
- 2/26/1991
- Type of Entity:
- Corporation
- Alternate Names:
- isolved HCM, LLC
- Business Management:
- Mr. Dean Jacobson, Vice President
- Mr. Mark Duffell, CEO
- Mr. Russell Clark, CFO
- Ms. Paige C. LaFever, Director of Community Relations
- Mr. Todd LaFever, President
- Mr. Andrew Carr, Assistant Treasurer
- Number of Employees:
- 2049
Additional Contact Information
- Principal Contacts
- Mr. Dean Jacobson, Vice President
- Mr. Mark Duffell, CEO
- Mr. Russell Clark, CFO
- Ms. Paige C. LaFever, Director of Community Relations
- Mr. Todd LaFever, President
- Mr. Andrew Carr, Assistant Treasurer
- Customer Contacts
- Ms. Paige C. LaFever, Director of Community Relations
- Ms. Natalie Nowak, Complaint Contact
Additional Information
- Business Categories
- Human Resources, Employment Agencies, Payroll Services, Project Management Software
Latest Reviews
Dallin G
"HCM / ISolved has been handling my payroll for over 8 YEARS! 12 months ago I hired a new employee who's salary was base $2,000 per month." ... Read full review
Dianne V
"I had the pleasure of working with the Optimization Team to better utilize the tools available in my iSolved HRIS. The team was incredibletogether we identified key areas to streamline, and with just a few adjustments, my onboarding and offboarding processes are now completely seamless!" ... Read full review
Michele L
"We have had the best experience with iSolved. The response we get from the ******************** is amazing."
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.