Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,062 total complaints in the last 3 years.
387 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The take 5 oil located at *********************************************************** damaged my pan. The only place I was obtaining oil changes was at Take 5 during that time. I went to the take 5 located at ***************************************************************. They told me that the lining on the pan was striped. I went to the take 5 oil changed at ***********************************************************. I explained the issues the manager and he put a different plug on the pan. A mechanic checked my vehicle and told me that the plug does not fit because the lining is striped. I went back to Take 5 and a supervisor gave me the run around. I contacted the corporate office twice and the district manager failed to call me.
Business Response
Date: 05/23/2023
From: Take 5 Shop 372 <*********************************************************>
Sent: Monday, May 15, 2023 8:58:16 AM
To: ************************* <****************************************************>
Cc: ************************* <************************************************>
Subject: Re: TAK-318137

In the comment section on the invoice it states that Vehicle has minor oil leak on arrival, evav only and stripped plug on arrival. I will reach out to customer today.
Customer Answer
Date: 05/24/2023

I am rejecting this response because I had the pan repaired in 2021. The take 5 location on Dunns Avenue did my oil change with a tube and never touched the pan. I informed the location on 103rd how the location on **** Avenue performed oil changes and the location on 103rd told me that their fine completing the oil change the traditional way which consists of touching the pan. I went to the location on **** Avenue in the end of April 2022 and/or beginning of May 2022 and notified them that the pan had been repaired. The location on **** Avenue notified me that the pan is damaged. The location on **** Avenue did not do the oil change that day. They instructed me to go back to take 5 oil change location on 103rd since they did oil changes the traditional way after the pan was repaired. I went back to the take 5 location a few days later and spoke with the manager. He had me pull my vehicle in the ******** and they inspected the pan. The manager put another plug on the pan and led me to believe that the new plug resolved the issue. I was not able to go under the vehicle and I had no way to confirm on that date that I was being misled by the take 5 manager. Take 5 oil changes had an opportunity to do the oil changes in the same manner as the **** Ave location. The take 5 location opted to complete every oil change using traditional measures; therefore taking on responsibility for damage.

Business Response
Date: 06/09/2023
After doing research on the vehicle, this vehicle is equipped with a soft aluminum pan that over time the threads come out of the pan. This vehicle was allegedly repaired in 2021 therefore showing previous damage. The pan should have been replaced at that time due to the material of the pan. I have requested previously for the customer to send me a copy of the invoice which I never received. In the interest of ***************** the District Manager has agreed to replace the oil pan. It is scheduled to be repaired on 6-15-23.
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to Take 5 oil change in *******, **. on Saturday May 13, 2023. *** calls for 5W20 oil, and was filled with 5W30. Attempted to drive the car how Appr. 25 miles. *** started making loud noise, made it home and parked it. Called take 5 the next day, representative came out verified that the car called for 5W20. Wrote it up and said they would have the car towed to mechanic shop, After not picking the car up, the manager claimed she escalated the claim, and it was denied because they can use the 5W30 instead.
Business Response
Date: 05/17/2023
From: ************************* <****************************************************>
Sent: Tuesday, May 16, 2023 3:06 PM
To: Take 5 Shop *** <*********************************************************>
Cc: ********************** <*************************************************>
Subject: TAK-320952

Good afternoon,

The Better Business Bureau sent the below complaint against shop #*** and a response is required within 2 days, or the complaint will go unanswered which will result in lowering the Take 5 Oil Change Better Business Bureau rating.

Please review the complaint from the customer and provide a response to the complaint so I can add the information to the case to close it out.

Thank you,
From: ********************** <*************************************************>
Sent: Tuesday, May 16, 2023 4:21 PM
To: ************************* <****************************************************>; Take 5 Shop *** <*********************************************************>
Subject: RE: TAK-320952

The vehicle is capable to take 5w20 and 5w30, and for the last 3 times we used 5w30 without any issues, the vehicle has ******* miles and we did the oil change procedure perfectly, I also attached the work order from autodata, it shows both grades for all temps for this vehicle.

**********************

Customer Answer
Date: 05/17/2023

I am rejecting this response because:
I understand that you may think it is acceptable. But the manufacturer suggests 5W20, and since my car was running fine before the oil change, explain why after only driving about 20 miles, I experience possible engine failure. Especially since there was no inspection done after the fact. If my car was fine going in, you would expect it yo be fine after the oil change, unless something else was put in.
Business Response
Date: 05/25/2023
From: Take 5 Shop 231 <*********************************************************>
Sent: Thursday, May 25, 2023 9:08 AM
To: ************************* <****************************************************>; Ayeen ******** <*************************************************>
Subject: Re: TAK-320952

An inspection was done on this vehicle after customer reported an issue. The oil level was full, the plug was tight, the oil filter was tight,and there were no leaks. The manufacturer recommends using 5w-20 for better fuel economy, but can use either a 5w-20 or a 5w-30.
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my oil changed in a *****, ******** shop on 4/26. They admittedly did damage to my oil filter cover and could not get it off. They made me come back on 5/2 with a new tool and again they could not get it off but they charged me for an air filter. I went to **** dealer and they could not get the cover off but did give me new oil for 90 dollars. ****** in ***** charged me ****** to get it off because there was so much damage 5 Minute oil change did. I would like compensated. ****** for damages that they did by stripping the canister. I had to make 4 visits to three different places to fix the problem they made.
Business Response
Date: 05/17/2023
From: ************************* <****************************************************>
Sent: 16 May 2023 2:32 PM
To: Take 5 Shop *** <*********************************************************>
Cc: ******************* <************************************>
Subject: TAK-320934

Good afternoon,

The Better Business Bureau sent the below complaint against shop #*** and a response is required within 2 days, or the complaint will go unanswered which will result in lowering the Take 5 Oil Change Better Business Bureau rating.

Please review the complaint from the customer and provide a response to the complaint so I can add the information to the case to close it out.

Thank you,

From: ******************* <************************************>
Sent: Tuesday, May 16, 2023 4:03 PM
To: ************************* <****************************************************>; Take 5 Shop *** <*********************************************************>
Subject: Re: TAK-320934

Hello,

This customer came in on 4/29 with no service on record prior to that. The crew was unable to get his oil filter off but asked that he come back when we had another store manager in the building. He did come back, and we had another SM attempt to remove the oil filter, this SM stopped the service because he felt going any further would result in damage to the housing. He then told the customer he will have to return to his last place of service and file a claim with them. He did purchase a cabin air filter, which we discounted for the inconvenience, but he left after that. The customer left a negative review on a survey, but this was the last we heard of the customer.

This vehicle takes a X6311 oil filter, which are notorious for seizing if not serviced regularly. This shop has a ****** manufactured oil filter tool to remove these filters, so our tools were not to blame on this damage. When this customer left the housing was in the condition that it arrived in.
Customer Answer
Date: 05/17/2023

I am rejecting this response because:
If the cover was damaged I should have been notified before the massive tugging they did to get the cover off. The tugging they did moved the car in a massive way that I can be sure the damage was caused by their actions. Only after the damage was done did they explain the problem. ****** assured use that previous oil changes ****** did were NOT to blame and the mechanics said 5 minute oil definitely did the damage
Business Response
Date: 05/25/2023
From: ******************* <************************************>
Sent: Wednesday, May 24, 2023 3:25 PM
To: ************************* <****************************************************>; Take 5 Shop 166 <*********************************************************>
Subject: Re: TAK-320934

Good Afternoon,

I do not feel as though we are liable for this compensation or the damage this customer had on his vehicle. We explained to the customer on his second visit we were not going to pursue the service any further so we would not damage the filter. It is common for customers to feel movement while we are servicing their vehicles, especially when their filters are overtightened.

I am willing to provide a replacement oil filter housing free of charge but again, I do not think we are liable or the $300+ in charges.
Initial Complaint
Date:05/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my car to get an oil change from this location and they did an improper job and it caused damages on my vehicle. I went to bring it back and they said that they were not liable. I called customer service to file a complaint, I called the store to file a complaint and all I was getting was runaround. They did nothing to try to resolve the issue. It cost me several hundreds out of pocket expense to fix the damages.
Business Response
Date: 05/17/2023
From: ************************* <****************************************************>
Sent: Tuesday, May 16, 2023 3:52:21 PM
To: Take 5 Shop ** <*********************************>
Cc: *************************** <********************************************>
Subject: TAK-320945

Good afternoon,

The Better Business Bureau sent the below complaint against shop #** and a response is required within 2 days, or the complaint will go unanswered which will result in lowering the Take 5 Oil Change Better Business Bureau rating.

Please review the complaint from the customer and provide a response to the complaint so I can add the information to the case to close it out.

Thank you,

From: Take 5 Shop ** <*********************************>
Sent: Tuesday, May 16, 2023 4:08 PM
To: ************************* <****************************************************>
Cc: *************************** <********************************************>
Subject: Re: TAK-320945

I spoke to ************ and after the conversation we had she stated she wanted a refund because she shouldn't have had to pay for our services if it "can't be done right". The refund has already been issued as of this morning.It's under TAK-320767
Customer Answer
Date: 05/17/2023

I am rejecting this response because:

I have not received the refund of $107.34 back on the card ending in #*****.
I am also requesting the labor and the part to fix the damages incurred be reimbursed.
When I spoke to the store manager, he confirmed that if the job had been done incorrectly, I could have brought it back and gotten it repaired there "like the rest of customers" he worked on that day. If that was the case, then why did their employee or whoever was managing the shop tell me they weren't liable? That was what forced me to go to another place to get it checked out because there was a loud noise coming from underneath my vehicle and there was no way I was driving 10 hours like that. Also, based on the statement from the manager alone, it would seem that this would have to happen pretty frequently, that this store make errors and damages on customer's vehicles.
The response back "if it can't be done properly" is so inappropriate. The job WASN'T done correctly. If it had been, this situation wouldn't even be occurring.

Business Response
Date: 05/26/2023
Ill go ahead and put in to have the customer reimbursed fully for the replacement skid plate and labor charges.
Customer Answer
Date: 05/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Also I would like email updates sent to me with when I should expect to be fully reimbursed and in what form I should receive the reimbursement. I find that this is a situation that prolonged over the course of a month and I hope the reimbursement will not take equal or longer time.

Thank you.
Initial Complaint
Date:05/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in for a state inspection but the tech input the wrong plate # so I got paperwork for someone else car. Called shop and he said come back. I argued I shouldn't have to just correct it in computer and then I can renew registration. I paid for a service I can't use.. Also wasn't happy with the way the tech doing my inspection handled my car. It was like he was trying to race it when doing brake check. Very excessive acceleration; the guys in the shop noticed. That's the main reason I don't want to return, I won't do business there again
Business Response
Date: 05/16/2023
From: ************************* <****************************************************>
Sent: Tuesday, May 16, 2023 1:04:28 PM
To: Take 5 Shop 109 <**********************************>
Cc: *********************** <****************************************>
Subject: TAK-320910

Good afternoon,

The Better Business Bureau sent the below complaint against shop #*** and a response is required within 2 days, or the complaint will go unanswered which will result in lowering the Take 5 Oil Change Better Business Bureau rating.

Please review the complaint from the customer and provide a response to the complaint so I can add the information to the case to close it out. The customer has also reached out to customer service three times via voice mail. I have attached the original one as well. **** can be reached at ************.

Thank you,

From: Take 5 Shop 109 <**********************************>
Sent: Tuesday, May 16, 2023 2:12 PM
To: ************************* <****************************************************>
Cc: *********************** <****************************************>
Subject: Re: TAK-320910

Good afternoon I have spoken with this customer and have told him in order for us to fix the problem the car has to be at shop that's the state law plus we have to make sure it's the right information being inputted into system.
Customer Answer
Date: 05/19/2023

I am rejecting this response because: Shop has already inspected car, I can give the information over the phone. I don't feel comfortable going back to shop.

Business Response
Date: 06/13/2023
SM has contacted BBB about issue. Waiting on a call back. Customers state inspection cannot be fixed without the vehicle being present thats the state law and customer refuses to do so there was nothing else to be done.

Customer Answer
Date: 06/13/2023

I am rejecting this response because: I want a refund for the inspection. I am not going back to the service center, I don't feel comfortable with them driving my car and I did not receive good service, nor good customer service. Like I said in my original complaint, the tech that drove my car treated it like a race car, accelerating very fast in the parking lot, almost spinning the tires. That is unnecessary to do a brake check. Again, I'm not going back to the business.

Business Response
Date: 07/05/2023
From: Take 5 Shop 109 **********************************
Sent: Monday, July 3, 2023 9:00 AM
To: ************************* **********************************************; *********************** ****************************************
Subject: RE: TAK-320910

Good morning! Im the shop manager at store 109 which this customer is talking about. Unfortunately a refund to this customer will not be given. Upon investigation the tech did his job accordingly to state rules and guidelines. The vehicle has to reach a certain speed and stop within a certain distance in order to pass a bake test. We have marked lines in front of our shop that shows the range of the brake test that was giving by the **************. If the customer has questions about the inspection they can reach out to the local DPS offices and they can explain to them in more detail about the brake test and why it has to be perform in this matter. Our tech has to follow the law or they will be fined by the state. I can also be reached at ************ again Im the shop manager and my name is ************** hope you have a wonderful day.
Initial Complaint
Date:05/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my **** Explorer for an oil change on 3/15/2023. On that day they gave my car a courtesy air conditioner filter inspection. To do that they had to remove my glove box. When the employee tried to put it back on he broke the parts that it attaches to the car. The manager on duty was ***** and he took my information down and told me he would get it replaced that week. I had not heard from them and so that Monday 3/20 I went back and ***** told me it was given to *** the store manager and he was not to speak to me. I asked if *** could call me and I was told he would. I called their main offices and left messages with customer service and claims and no one got back to me. *** himself had not called me. I went back on 4/5 and spoke with another employee who informed again they were told not to talk to me. I called customer service and left messages and still no response. I went back to the Take 5 oil store on 4/17 to express my frustration and wanting someone to call me and at least give me a status and I was told they were changing management and it was ordered but thats all they could say. Sense then no one has called me and Ive gone back once more and told I was not to be talked too because the company is taking care of it. I feel like Im putting them out when they were the ones who have put me out.
Business Response
Date: 05/17/2023
From: ******************* <**********************************************>
Sent: Tuesday, May 16, 2023 9:17:09 AM
To: Take 5 Shop *** <*********************************************************>
Cc: ***************************** <********************************************************>;************************* <****************************************************>
Subject: TAK-******

The Better Business Bureau sent the below complaint against shop #*** and a response is required within 5 days, or the complaint will go unanswered which will result in lowering the Take 5 Oil Change Better Business Bureau rating.

Please review the complaint from the customer and provide a response to the complaint so I can add the information to the case to close it out.

Thank you,

From: Take 5 Shop *** <*********************************************************>
Sent: Wednesday, May 17, 2023 7:59 AM
To: ************************* <****************************************************>; ******************* <**********************************************>
Cc: ***************************** <********************************************************>
Subject: Re: TAK-******

This glove box was not able to be ordered at the time we had looked for the glove box online and through companies an was unsucessful, from what i was aware the customer wanted a refund and that can be compensated as far as the glove box we can still oreder just have to locate the item there is no phone at this location so its been the customer coming into the shop at different times, this has been going on for quite a while and was being take care of by another manager i will do what we need to do to take care of the situation. I have no way to reach the customer, thank you in adavnce
Initial Complaint
Date:05/09/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My dash was saying my back passenger tire was at 19%, I asked for air in the back tire. ***** says, I can do that. Mins later, I hear air, BOOM, ***** stampering back, my truck shake & drop on the front driver side. I yell what was that. ***** standing there staring. Two techs run over. **, starts saying, the tire was already damaged. Then says your tire isn't actually burst. I can pull the tire back over the rim and pump it up. He then says I can put the spare on so you can drive it somewhere to be repaired. I reply, I'm not driving this truck anywhere there could be damage underneath. ***** then says, I checked the back tire, it wasn't low, the front one was & I filled it to 68. MAX *** is 65, so thats why the tire burst because you over filled it. Your shop is responsible for my damages, because I never requested that you touch that tire! ** says, this wasn't done on purpose, hes a high schooler & made a mistake. I asked why was a high schooler working on my vehicle? ** says well he's certified and grins. I ask to speak to a manager and was told ***** had left at 3. I asked for corporates# and ** says they dont have it & have no way of finding it, but I can search online. I tell them to call the manager. ***** says he will call him. They walk off together. 20 mins pass & they never return. I walk in to see what's taking so long. I find them around the corner behind another vehicle, talking about the situation. When they see me, ***** says I'm about to call the manager now. Another 20 mins pass. I walk in and ask for the phone. ***** doesn't give me a chance to speak. He says, based on ***** version, they're not be covering the cost to repair, because my tire could have already been damaged. I told him it wasnt, & that's the same excuse ** gave, and it confirms they were collaborating a story before calling you. ***** says ma'am, let me talk or I'll hang up on you, I can guarantee we will not cover your repair expenses. They then trespassed us to not return.
Business Response
Date: 05/26/2023
From: Take 5 Shop 454 <*********************************************************>
Sent: Thursday, May 25, 2023 4:16 PM
To: ************************* <****************************************************>
Subject: Re: TAK-322205

we have submitted jira ticket for a refund of the the tire
Initial Complaint
Date:05/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a full synthetic oil change done on December 12, 2022. I paid $116.12. My car engine locked up January 11, 2023. When diagnosed at the dealership, I was told the engine was locked due to lack of lubrication stating there was no oil in the car. The car has now been repossessed and I now owe 11k in debt.
Business Response
Date: 05/19/2023

From: ********************************* <************************************************************************************************; ********* Thursday, May 18, 2023 9:01 AM
To: ************************* <****************************************************>; Take 5 Shop **** <**************************************>; ************************* <************************************************************************************************;; ***************************** <*********************************************************************************************;
Cc: ******************************* <**********************************************************>; *********************** <**************************************************>
Subject: <External> Re: TAK-320931

Our response:

On 5/16/23 we got the email from the BBB regarding ********************* and her 2017 ******* Elantra. We reached out to her on the same day to understand the complaint more in depth and see how we could help. Her oil change was on 12/12/2022 and via the email complaint, her motor locked up on 1/11/2023. She said her significant other pulled up to a stop sign and the car just shut off and wouldn't start back up and the millage around this time was "almost exactly" 156k (5000 miles in one month since oil change). At this point, the car was taken to ******* dealership on Greystone, and they claimed motor locked up due to lack of lubrication and there was no oil in the car. We tried to get dealer paperwork from **************** but she said she had none and only had text messages from them but would contact the dealer and try to get ** the diagnostic paperwork. When we asked if she had any attempt to contact Take 5 before it was taken to the dealer, worked on, or even after the fact, she said it never crossed her mind to call ** and with that being said the BBB email we received 4 months after the incident was the first we had heard of anything. However, we now have ******************** information and will be in contact with her until it is resolved.
Customer Answer
Date: 05/19/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:05/02/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 7, 2023, I took my 2019 ****** Crosstrek to Take 5 Oil Change at ******************************************************************. After the oil change, the red oil light was illuminated. I alerted the Take 5 technician who responded that he didn't know how to reset it. I drove home. The next morning I drove the car with the oil light illuminated and the car broke down. I had it towed to the dealership, ****************, who examined the car and determined that the engine was oil starved and needed to be replaced. Take 5 sent an investigator to ****** to examine the car and subsequently denied the claim. We want Take 5 to pay for the engine to be replaced/repaired.
Business Response
Date: 10/30/2024
Hello,
We understand that you previously submitted a BBB complaint in addition to your claim. We apologize for the delay in our response to your BBB complaint. As you know, your claim was denied on 04/24/2023 and closed. If you have any additional previously unsubmitted information to further support your claim, please feel free to provide it to us at ******************************************* We are actively working on our response time to the BBB complaints. If the issue is resolved, please disregard.
Thank you,
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON FEB 17, 2023 I went to get an oil change and 7 days afterwards my car cut off, engine light came EPC and oil light came on. I contacted my mechanic to see what it could be, I thought it was something else. He checked the diagnostic didn't show right away. So if I had to go behind them doing my oil change and my fluids. So on March 23,2023 I went to go get an oil change @ Take 5 when they opened the hood it was a hot mess, saying I had a blown head gasket how? If my Oil change was done correctly. Manager was notified they were nervous and was ignored for 30 days plus before getting a response from manager and the emails phone calls to all 4 numbers. After I got my mechanic involved again it got UGLY threaten me with get ATTORNEY cause they didn't looked @ the camera to see if the work was done correctly.

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Take 5 Oil Change is NOT a BBB Accredited Business.