Business Profile

Auto Lube

Take 5 Oil Change

Headquarters

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Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,062 total complaints in the last 3 years.
385 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/26/23 I recieved an oil change at the ****** school location in ******* *******. A tool was left in my car during service. I was told to start motor and keep RPM at 3k for testing. During testing the tool feel into motor bounced around and broke a fan blade as well as causing other damage. This was not realized until driving the vehicle away and noticing a strong vibration and noise coming from motor. Upon realization of issue the car was returned to the location and take5 employee greeted me along with another employee. Both employees inspected the vehicle and confirmed the fan blade was broken. The specific employee who performed the transaction the admired to a socket being left in the car and also a black piece of plastic falling to the ground. I asked for the damage to be fixed, the employee called ****** the manager over. ****** immediately denied the damage and instructed employees to linger speak to me. He also denied me to step any further on property and would not provide an owner or corporate manger to speak with stating I should look it up on the internet.Upon driving away 15 miles or so my entire fan assembly broke off and fell to the ground while driving. The car was the towed to dealer where damage has amassed to over $2k. I called take5 corporate office only to be sent directly to voicemail, I filled a complaint online with take5 and have yet to receive a call or email response. A $100 oil change has now turned into $2k worth of problems and no one take take any responsibility. This is the worst business and seems to be set-up to only take advantage of people. There is no way to communicate any issues and no customer service that seems to care.
Business Response
Date: 07/11/2023
From: ************************* <***********************************>
Sent: Monday, July 10, 2023 12:09 PM
To: ************************* <****************************************************>; Take 5 Shop 667 <*********************************************************>; ***************************** <********************************************************>
Subject: RE: TAK-331122

Hunter,

I reached out to the customer of Friday. It sounds like there was a tool his engine cover when we had him start the vehicle for PT the tool fell and broke the A/C fan. He is going to send me an invoice for repair and rental that he already paid for. I will start a claim once I receive his invoice.

Thanks,
Initial Complaint
Date:07/03/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 3, 2023, I went to the business located on Ambassador ******* where the top/tip of my oil dip stick was broken by the technician during the process. The service writer advised me of the issue and she stated they would be ordering a new stick and would contact me when it was in. I was never contacted and called several times on different days and was always told someone would call me back and never received a callback. I was even told I was being transferred to the Headquarters and was actually transferred to a voicemail. I had a mechanic look at it and told me the tip of the stick was broken but the stick was still in the hole and the gasket cover would need to be removed in order to get it out. After several failed attempts to get the issue resolved with the company, I paid a mechanic to get the issue resolved. I want to be reimbursed.
Business Response
Date: 07/06/2023
From: *************************** <********************************************>
Sent: Thursday, July 6, 2023 8:08 AM
To: ************************* <****************************************************>; Take 5 ******* <*********************************>
Subject: RE: TAK-331121

Hunter, we can get this reimbursed asap. I was not aware of this situation but sounds like something we could have done.

Ill partner with the store manager to get more details but we can definitely reimburse her for the money she spent out of pocket.
Customer Answer
Date: 07/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

I have gone back to the store and provided my receipt and was told a refund will be in the mail.

Thank you.
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a complete oil change on 04/003/23 I am now due for another oil change so I went to get another oil change, but there was a long line so I decided to do it myself this time. Went to advance auto parts and bought oil and filter. Once I was under the car, I can see next to the oil not the pan was cracked, so I tried to take the oil pan not off with a regular wrench, but it was on so tight I couldnt budget. I had to use a Long extension, ratchet and used two hands to remove! Couldnt believe how tight it was its only supposed to be snug 18 foot pounds **** I proceeded to remove the old oil and put in the new oil. There was over 7 quarts of old oil in the vehicle and should only be 6 quarts. **** I would like my oil pan replaced placed. vehicle only has ****** miles on it.
Business Response
Date: 07/10/2023
From: Take 5 Shop 740 <*********************************************************>
Sent: Friday, July 7, 2023 12:11 PM
To: ************************* <****************************************************>
Cc: ************************* <********************************************>
Subject: Re: TAK-331119

Afternoon Hunter I spoke with the gentleman that worked on the Jeep he stated that he had to use a big ratchet to remove the drain plug I explained to him if the oil plan was cracked from the service, we performed on 4/3/2023 he would have had a serious oil leak. He then explained that the Jeep was over filled and that the crack was not leaking at all I explained are 1-month **** warranty and that any damaged someone one thinks we may have caused we have first chance to look at the vehicle and since It has *** over 3 months and over **** miles since we have severed the vehicle and he did his own oil change we are not responsible for the oil pan.
Customer Answer
Date: 07/10/2023

I am rejecting this response because:
You can see its cracked and its not freshly cracked. If it was freshly cracked it would be shining as a fresh crack. The he oil is not leaking yet, but it will soon. Your mechanic overtightened and put a quart and a half of oil too much. You are totally responsible to replace my oil pan. I will not except nothing less.
Business Response
Date: 07/13/2023
Good morning,
The service was performed on 4/3/2023. There would have been a major oil leak. The explained that the Jeep was over filled and that the crack was not leaking at all. It was to the customer of our ************ warranty and that any damaged someone one thinks we may have caused we have first chance to look at the vehicle and since it has been over 3 months and over **** miles since we have severed the vehicle and he did his own oil change we are not responsible for the oil pan.
If you choose to pursue this claim further with Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.
The letter should be sent to the address below:
Take 5 Legal Team
**************************************************************************************
Respectfully,
Initial Complaint
Date:06/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 14 I brought my car into take 5 for an oil change and coolant exchange. During the visit I had to change my own cabin air filter because no one knew how 1 day later my car began to run hot. I took it to the shop and let ***** look at he couldnt figure out what was wrong. A few days later my car shut down on me. I took it to my mechanics and they said that the gasket or my water coolant outlet was blown due to too much pressure used during the exchange. *** reached out to corporate and the district manager who of course denies that they did any damage and will not send me a copy of the video they use to deny. I was told that I could come up there and look but how will I get there with no car? The district manager was very rude and accused me of just being another black person trying to get over and told me to never return there again and that he will not be helping me.
Customer Answer
Date: 06/30/2023
Address is ***********************************************************************************
Business Response
Date: 07/20/2023
The facts of this claims denial are as follows:

             Per our Warranty Disclaimer, if a problem should arise related to workmanship or product and you are seeking a refund, reimbursement, and/or repair, you must inform Take 5 Oil Change immediately by contacting the shop where the services were provided. Do not have any diagnostic or repair work performed on your vehicle without first securing approval from a Take 5 District Manager. Take 5 is not responsible for any repairs, towing, diagnostics, or other services completed without Take 5s authorization.

             Failure may be due to poor vehicle maintenance:

Service Recommendations from Ford

             *********** change every 6 months or ***** miles whichever comes first

             Coolant- change should be performed at 60 months or 10***** miles whichever comes first and then every 36 months or 4***** miles whichever comes first

Your Maintenance History base on Carfax

Oil Change:

             12/16/2020- oil change at *******

             07/09/2021- oil change at ******* (***** miles driven)

             11/09/2021- oil change at ******* (***** miles driven)

             12/29/2022- oil change at ******* (****** miles driven)

             06/15/2023- oil change at ******* (***** miles driven)

Coolant Exchange/Flush:

             11/13/2018- exchange/flush at ******* (****** miles past recommendation)

             06/15/2023- exchange/flush at 282, 739 (2 exchanges/flushes missed per recommendation)

We take all customers concerns seriously and conduct thorough investigations based on facts and evidence. The facts presented do not support a conclusion that Take 5 is at fault for the issues you are experiencing. If additional new information or evidence becomes available in the future, please reach out. We will always consider additional information.

Sincerely,

*************************
Customer Service Analyst - Customer Services
Initial Complaint
Date:06/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to the Take 5 in ********, ** may 31, 2023 for a vehicle inspection of my foes transit ****. The man who did the inspection said we needed new wiper blades. I didnt agree but he said we wouldnt pass the inspection without them. He sort of bragged about this great method he had of replacing wiper blades, then demonstrated it which looked like he just ripped off the old one. It made a loud snap both times. Never heard that before. We unfortunately did not test them after he replaced them. Lo and behold the next day, june 1, ** leaving for a work trip to ******* and turn the wipers on and nothing happens. It seemed the blades had been completely disconnected from the inner arm system that controls them wipers. I went back to the take 5 and the guy who replaced them wasnt there, but another man who was there during the replacement and remembered me was there. He tried to fix them for about 15 minutes and then once he realized he couldnt fix them and a part had broken off, he then said theres nothing I can do and Im the floor manager. I asked if there was anyone else I could talk to and he said no. He handed me a car for an unaffiliated vehicle repair shop. I found a Midas in ******* who was able to look at the van and determine what parts were needed. After parts and labor it was about $420 to get the arms working again. And!! The wiper blades I was sold at the take 5 barely touch the wind shield so are virtually useless, I have to buy another new set when the original set was working perfectly fine and only a few months old.I cant believe a $20 inspection turned into a $420 fiasco and my wipers still arent working well. Huge rip off, I could probably file charges.
Business Response
Date: 07/06/2023
From: ***************************** <********************************************************>
Sent: Thursday, July 6, 2023 8:34 AM
To: ************************* <****************************************************>; Take 5 Shop 187 <*********************************************************>
Subject: Re: TAK-331114

As stated, customer came in on May 31st for inspection. The wipers needed to be replaced to pass the inspection. The wipers were replaced. The next day the customer came back and stated that the wipers were not working. The Manager looked at the vehicle. When the hood was opened the Manager noticed that the wiper assembly was all disassembled and all bushing were worn out.
The replacement of wiper blades would not cause the bushings to wear out or for the wiper motor assemble to be
taken apart.
The manager ****** the customer to take it to a local automotive shop for a second opinion. The customer declined.
Initial Complaint
Date:06/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/26/23 I went to Take 5 oil change #**** on ***************** to get an oil change. I was instructed that after taking off the oil filter, they attempted to take off the oil plug and said that they didnt want to strip the threads. They said they would put the oil back in the car in which they topped it off and now I have oil leaking from my vehicle that wasnt there before. The 2016 vehicle had no prior leaks and the other 2 cars in my driveway are both newer vehicles within 2 years old. My husband took the vehicle back and they wouldnt give the managers number or the district managers number as its stated on the bottom of the worksheet. It leaves us with a leaking vehicle that didnt occur prior and is in dire need. Their paperwork says that we need to talk with the district manager before taking it to another company . I just need my vehicle fixed and not leaking. They act as if they didnt do it and said they didnt have any local managers numbers but only a corporate number which we didnt get a call back.
Business Response
Date: 07/12/2023
From: *********************** <**********************************************>
Sent: Tuesday, July 11, 2023 10:34 AM
To: ************************* <****************************************************>; Take 5 Shop 142 <*********************************************************>; ******************* <************************************>
Cc: ******************* <**********************************************>
Subject: RE: TAK-331111

Hey Hunter

My DM tried to reach the customer yesterday and got the customers voicemail. I attempted to call the customer today and also got the voicemail. We have asked the customer to return our calls in order to help them resolve the issue. If the customer calls either of us back we will let you know. But for now, we have 2 calls out to customer with no response.
Initial Complaint
Date:06/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/18/2023 my wife took her car to Take 5 Oil Change on ************, ******, ** ***** to get her oil changed. They stated that the oil plug was stripped and needed to be taken to an automotive repair shop for repairs.They are the ones who changed the oil in it the last time it was changed and today they say it was stripped when she brought it in. They worked on it last and they worked on it today, they did it, and there's zero doubt about it.I took my car to my regular engine mechanic who confirmed that the damage had been done very recently, and he also wrote me a statement explaining the damages for my attorney, who I will be contacting in the A.M.When I called them they were lackadaisical about the entire thing and refused to do anything about it claiming a stripped oil plug is *************************** really?These people are criminals. I will follow up once I file suit against these incompetent grifters, meanwhile I'd suggest everyone steer clear of Take 5 Oil Plug Strippers.
Business Response
Date: 06/22/2023
From: Take 5 Shop 39 <*********************************>
Sent: Thursday, June 22, 2023 11:16 AM
To: ******************** <*****************************************>; ************************* <****************************************************>
Subject: Re: TAK-328255

Customer came in on Sunday comments on the car about oil pan was starting to strip from previous service employees didn't feel comfortable pulling the plug do too previous service comments and denied service I called the customer on Sunday and customer stated he usually does the oil *********************** on his vehicle and his wife vehicle while I was trying to explain it could be normal wear and tear and I would have to inspect the vehicle and he or she can bring it in Monday and I would be happy to do so he proceeded to say he will take it too his own mechanic
Customer Answer
Date: 06/24/2023

I am rejecting this response because:
That IS NOT what I said, I said I have always changed the oil in MY CAR, not my wife's, and I made it clear that she has had her oil changed at your location for over two years. I have NEVER changed the oil in that car.
She insists on taking her car to "professionals", lmao, like Takes 5 Minutes to F'up ************* Change.
Your ex burger flipper employees damaged the car, why in God's name would I EVER bring it back there?
My mechanic has already told me it would be pointless to sue *********************** but I believe my wife's has learned her ****** about taking her vehicles to known hacks.

Business Response
Date: 07/14/2023
Service was denied because the techs did not feel comfortable pulling out the drain plug due to it starting to strip from previous service.

The manager contacted the customer and asked them to come back for an inspection, the customer proceeded to say they would take it to their mechanic.

If you choose to pursue this claim further with Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.

The letter should be sent to the address below:

Take 5 Legal Team

*****************************************************

********* ** 28202

Respectfully,
Initial Complaint
Date:06/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 15,2023 I went this business location for an oil change. Everything seemed fine. I paid $80.92 for full service. When I got my brakes changed 2 days ago it was discovered that she added power steering fluid to my brake fluid reservoir. Negligently. My car is a 2018 it's an electrical system. It doesn't take power steering fluid. She even marked on the receipt that it was done. Now my entire brake system is compromised. I'm at loss of wages right now, I'm without transportation, and it'll cost $3800 to fix my car. My life, and my kid's lives were put into danger. I'm currently in the process of starting a law suit. Looking for lawyers. They have not tried to make this right at all.
Business Response
Date: 06/29/2023
From: *********************** <****************************************>
Sent: Thursday, June 29, 2023 1:41 PM
To: ************************* <****************************************************>; Take 5 Shop 151 <*********************************************************>
Subject: RE: TAK-329804

I spoke with the customer about this. And even did a Jira ticket. Customer claims we added power steering fluid to her brake reservoir. I reviewed cameras and had another district manager and ******************* review the video. And our employees never touched the brake fluid reservoir. I offered her to come review the cameras with me, but she declined. This issue occurred two months after we did her oil change. It also happened when she had brake work done at a 3rd party shop.

Customer Answer
Date: 06/30/2023

I am rejecting this response because:
It was marked on the receipt that she added it. The other mechanic wasn't even aware until after he was finishing w the brakes that the red fluid was in the reservoir. I never declined watching the video. I said I wanted to ******* myself. The proof is on the receipt, the fluid I have in the bottle still, and the pictures with the all the evidence. The reservoir was stained red on the inside. Meaning that it had sat in there for a period of time. I dispute their response.
Business Response
Date: 07/14/2023
This issue occurred two months after we did her oil change. It also happened when she had brake work done at a 3rd party shop.

If you choose to pursue this claim further with Take 5, please send a letter to the Take 5 legal department outlining your issues and provide any supporting documentation.

The letter should be sent to the address below:

Take 5 Legal Team

*****************************************************

********* ** 28202

Respectfully,

*************************

Customer Answer
Date: 07/14/2023

I am rejecting this response because:
Yes that *** be true, but it doesn't mean your employee didn't put it there. I just happened to need my brake pads changed. And you can't deny the fact the proof of brake fluid was added, it was marked on the receipt as a service that was provided. The staining inside the reservoir is significant to the fluid sitting there that long. If it were just added that day, no staining would have occured in that short amount of time. Also, it's marked on the receipt. She did it.
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 25, I went to get my oil changed at my local take 5. During the oil change the technician did inform me that the old oil filter was bent when it was put in the last time, but the tip on top of the filter was still on it, and that an older tip was stuck in the casing. I told him that I did not know about the issue. He tried to remove the old tip. he unsuccessful in removing the old tip and said that it would be fine to leave it in there and just remove the tip from the new filter. The technician told me that he did not know what the tip on top of the filter was for. I asked the technician if the car was safe to drive because I was going to take a trip that weekend He said everything was fine and that for our next oil change I should get the casing replaced, that is was a cheap part and an easy fix. I was charged $110.33.On June 8 the oil light on my car came on for the first time since I owned the car. I checked the oil and since it was still full I took the car to the mechanic that same day. I was informed that the motor was damaged beyond repair. I explained what happed during my oil change they said that removing the tip from the filter was very bad and that the tip was a very important part for the motor. On June 9 I first contacted customer service to make a claim. **************** called me and I explained the situation. Two hours later I received an email stating that take 5 is not at fault, and that a thorough investigation had been done. The denial letter did not state my point of ******** only stated what the tech had said. It also stated that the tech told me to go see a mechanic as soon as possible, and that is untrue. The tech and I had a conversation about traveling and camping and when I asked point blank if it was ok to take on a trip, he said it was fine. I emailed back stating that is was incorrect, and he did not reply. I have tried to resolve this with take 5 and the claim was denied twice I need my car fixed or my loan bought out.
Business Response
Date: 06/29/2023
From: ********************************* <************************************************************>
Sent: Thursday, June 29, 2023 10:20 AM
To: ************************* <****************************************************>; *************************** <********************************************>; ***************************** <********************************************************>
Cc: ********************* <************************************************>
Subject: FW: TAK-329767

Hunter
We have declined this claim per the denial letter that you have attached here.
We did verbally speak to the customer, along with sending the denial letter.
If you can share the reasoning from the denial letter with the BBB to close out this case, that would be appreciated.

Denial letter states it has been denied due to:
Oil Filter was improperly installed prior to arrival at Take 5 shop 261 on 5/25/23]

[Video illustrates conversation between employee and guest, wherein employee explains that the Oil filter (Canister)
had been damaged and crushed before arrival. The guest then gave permission for the shop to proceed with the full-
service oil change. Notes were entered into the public comments advising the damage on arrival.]

[ Employee recommended that guest drive the car as minimal as possible and to get the car evaluated immediately by
full-service shop.]

[ Customer proceeded to drive the vehicle against advice from 5/25/23 until 6/8/23, where oil filter light flashed while
braking, causing customer to visit ****************** in ******** **, where the findings were a blown engine.
Customer Answer
Date: 06/30/2023

I am rejecting this response because:
I took my Kia ******** to the mechanic again to start the process of fixing it, and once he started taking everything apart he was able to see exactly what caused the damage. I will attach a picture below. There was a piece stuck in the casing and as long as it was in there the motor would not have been damaged. The technician tried to remove that piece and was unsuccessful. While trying to remove the piece he used a drill, and caused damage to the casing. I personally saw him use a drill and it is also seen on the video of my service. The picture clearly shows drill marks on the casing, and there are also drill marks on the little piece that was removed by the mechanic. The damage to the motor was caused by breaking the seal and damaging the casing. Even if the technician had been able to remove the piece and put the filter in properly he had already damaged the casing, causing the oil pump to not work properly. That little piece on the bottom of the filter is a very important part! It acts as a plug and seals the oil chamber.

I would like to reiterate that I was NOT told to drive the car minimally, nor was I told to take it to a mechanic. If I had been told that (and I wasnt) it should have been put on the receipt to not drive it and to take it directly to the mechanic.

If the staff of Take 5 is unable to properly change oil, or have the knowledge to do their job correctly, then they shouldnt work on cars. I should not have to pay for their mistakes.
Business Response
Date: 07/14/2023
Denial letter states it has been denied due to:

Oil Filter was improperly installed prior to arrival at Take 5 shop 261 on 5/25/23]

[Video illustrates conversation between employee and guest, wherein employee explains that the Oil filter (Canister)

had been damaged and crushed before arrival. The guest then gave permission for the shop to proceed with the full-

service oil change. Notes were entered into the public comments advising the damage on arrival.]

[ Employee recommended that *********** the car as minimal as possible and to get the car evaluated immediately by

full-service shop.]

[ Customer proceeded to drive the vehicle against advice from 5/25/23 until 6/8/23, where oil filter light flashed while

braking, causing customer to visit ****************** in ******** **, where the findings were a blown engine.
*************************
Customer Service Analyst - Customer Services
Initial Complaint
Date:06/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a ***** vehicle inspection May 31, 2023. The engine light came on while there, and there was a problem code. I had the issue fixed June 6, 2023 at another business. I returned to Take 5 June 11, 2023 for a free re-test that I believe (according to the ************** website) they are required to provide. I was first told their machine was not working. An employee offered to call one of their other location to see if they could provide the re-test. They returned stating another location nearby could perform the re-test. I went to the other location and was told their machine was also not working, and that nobody had called them about a re-test. I returned to the original Take 5 location to inquire why I was given wrong information. I was then told by another employee that the person who performs inspections was not in today. I inquired why I was lied to about another location being able to perform a re-test, as well as why they could not perform the re-test, and asked to speak with a manager. Another employee returned and informed me the manager would not speak with me, they are refusing to perform the re-test, and I needed to leave their business. I had to go to another business and pay another inspection fee.
Business Response
Date: 06/15/2023
Good morning,
I have issued a refund for MR ********************************* in the amount of $25.50 for the safety inspection.Refund ticket number TAK-326841. The refund will be sent to **************************************************************** and will take 14 Business days. I have also emailed the customer offering him a 50% coupon on his next service.
Respectfully,
************;

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Take 5 Oil Change is NOT a BBB Accredited Business.