Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Burlington Kia has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforBurlington Kia

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            2.45/5stars

            Average of 11 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/23/2021

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Kia

            Business Details

            BBB File Opened:
            10/18/2018
            Years in Business:
            6
            Business Started:
            12/27/2017
            Business Incorporated:
            9/1/2018
            Accredited Since:
            4/23/2021
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 0077916 for this business, issued by North Carolina Department of Transportation. The expiration date of this license is 9/30/2024.

            These agencies may include:

            North Carolina Department of Transportation

            3117 Mail Service Center

            Raleigh NC 27699

            (919) 861-3109

            Fax: (919) 7157000

            https://www.ncdot.gov/dmv/Pages/default.aspx

            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Mrs. Penny Shropshire, Controller
            Contact Information

            Principal

            • Mrs. Penny Shropshire, Controller

            Customer Contact

            • Mrs. Penny Shropshire, Controller
            Additional Contact Information

            Fax Numbers

            • (336) 396-0641
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/12/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I went to Burlington Kia for loss of heat on the passenger side vents (blowing cold air) July 2022. I have had heat on the driver's side vents and never lost heat on the driver's side. At the time of service July 2022 I was told the issue was the heater core needed replaced and that was the issue and that would resolve the loss of heat. After agreeing to replace the heater core since I was told that was the problem the work was completed and a week after receiving my car back, I noticed the issue was not resolved and the same issue was still present. I had heat on my driver's side vents and all the passenger vents were blowing cold air still. After contacting the service Manager Michelle D**** and agreeing to bring the car back I was told they would not provide a rental car which was an inconvenience for me, and I sent a complaint to Kia of Americas and to the general manager of Burlington Kia and only after filing that complaint did Michelle D**** reach out to me 9/22 to bring the car back and they would provide a rental car. Prior to bringing my car back in the end of August upon cleaning my car I noticed the passenger side floorboards soaked with standing water and took my car to Battleground Kia only to be told the issue was my AC drain tube was not connected at the evaporator (negligence from July service at Burlington Kia). Once I took my car back 9/22 they replaced the radiator, and I was notified at this time there was an unknown substance that was found clogging tubes and they could not identify what the substance was or when it was put in there and that this was the issue and would be on ongoing problem and I would have to consistently do coolant flushes to keep heat. My engine was replaced 8/20 and I believe this is when the unknown substance got into my car as all my service and maintenance has been done at the Kia dealer and I have never taken in anywhere else.
            Read More

            Customer Reviews

            11 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Adaysia W

            09/29/2023

            My car went in to be serviced and, they left the oil ring loose. The car lost all its oil and locked up. Okay, they say they are not fixing it. The car is to old 2017 Kia Forte according to them. Don't ever go to Burlington Kia

            Local BBB

            BBB® of Central and Northwest North Carolina

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.