9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Russell P
03/04/2024
I am very pleased and highly recommend working with Blue Planet Plumbing.We purchased a 24yr old home in Hedersonville and called Blue Planet Plumbing come out and give me a price for installing a new gas hot water heater, replacing the 15yr old one. I was very pleased with their rep, and how thorough he was on the work to be done, and about additional items that I was not aware of. These items were best to be replace at the same time to alleviate the problem of adding new, and reusing some of the old pieces. We got the proposal before Rep left, and after about 1.5 weeks he never returned a response to answer a few questions we had. So I wrote a review describing my appointment.With in a day the owner called me and apologized for the slip up, and address our issues and reprice our project according to our changes. Though their cost was a little more that the other companies we consider, we actually received about $450.00 more in value of what was being replaced than the others, and there was nothing being reused from our old system.Review from Paul B
11/17/2023
I did not enjoy or value my service. I will never ever use this company again. No follow up no asking if I was satisfied. Did not solve my problem and I ending up paying someone else to solve my issues. INCOMPETENTBlue Planet Plumbing Response
02/07/2024
Good afternoon ****! Im very relieved to know that we were able to have a conversation and I was able to refund some money to allow you to feel a little bit better about our bad diagnostic.Plumbing is seldom straightforward and out of 35 years of plumbing and installing thousands of tankless water heaters in addition to servicing even more I cannot believe that we overlooked there being sawdust in the delivery line blocking the regulator and flow.Im glad to hear that the gas company was able to get you in good shape and Im sorry that we wasted your time. The credit is still on your account and we would love another opportunity in the future if we can be of service.I understand that you do see and feel that we are incompetent but I must assure you that we do our very best to train twice a week and make sure we are seeing your clients expectations.We are not perfect but we definitely let you down in this situation so I do apologize and we have had training since then to correct the situation that you incurred over three months ago.But feedback this is the only way we can improve! Sorry to waste your time and again Im glad I was able to refund hundreds of dollars to you for your loss time to make up for the inconvenience sir. ** you could potentially reconsider this review that would be great but I understand if you.Thank you again for the feedback this is the only way we can improve!Sorry to waste your time and again Im glad I was able to refund hundreds of dollars to you for your lost time to make up for the inconvenience sir. ** you could potentially reconsider this review that would be great but I understand if you would like to leave it as is.Either way, warm regards *********************, Owner Blue Planet Plumbing, LLCReview from Bren S
10/24/2023
It is unfortunately a rare experience to encounter a company with integrity these days. I have experienced this with Blue Planet Plumbing. We did an installation of a heat pump water heater with them. The unit had a rare manufacturer issue(motherboard). The owner of Blue Planet Plumbing immediately got involved and stayed involved until the issue was resolved swiftly by *****(a Blue Planet Plumber). Im very impressed with the company. Kudos on a GREAT team!Blue Planet Plumbing Response
02/07/2024
Thank you Bren for the great review! I am so glad you are happy with our service. Please let us know if we can be of assistance in the future. Enjoy the day Bren! *****, OwnerReview from Beth P
07/15/2021
Blue Planet Plumbing did a wonderful job. Taylor, Katie, Will and Arion were easy to work with and responsive to my questions. My water heater was able to be installed or me sooner than expected. They also installed my washer and dryer for me. Will and Arion both arrived on time. They were professional in appearance and attitude, explained their procedures, and provided excellent installation service. I highly recommend them and would call on them again.Blue Planet Plumbing Response
07/19/2021
Thank you so much for taking the time to share your experience with our team! We look forward to assisting again in the future!!Review from Vickie A
05/13/2021
The Blue Planet team of Katie, Matt, and Arion was great. Katie was able to schedule service for me sooner than expected and was very sympathetic to my plight. She followed up in a timely fashion and was very professional. Matt and Arion arrived on time. They were professional in appearance and attitude, explained their procedures, and provided excellent installation service. I highly recommend them and would call on them again.Blue Planet Plumbing Response
05/19/2021
Thank you for taking the time to share your experience with our team and the services you received! We're happy that you're satisfied with the installation and look forward to assisting again in the future!Review from VIC B
04/30/2021
Everyone we interacted with at Blue Planet Plumbing was very professional, courteous & knowledgeable. Their plumbers were able to quickly diagnosis the origin of the leak under our kitchen sink...and fix it. This is the first time we used their services; but it certainly won't be the last time we do. Great customer service!Blue Planet Plumbing Response
05/03/2021
Thank you for the kind words in regards to your experience with our team! We're happy we were able to get to you quickly and efficiently and look forward to assisting you again in the future!Review from Steve T
04/26/2021
Pablo was great! Fixed our problem quickly and explained what he was doing. Very nice guy. Also gave us some tips on things we may need to consider in the future--no pressure. An excellent experience and I would use Blue Planet again.Blue Planet Plumbing Response
04/27/2021
Thank you for taking the time to review the service you received with Pablo! We look forward to assisting again in the future!Review from Aaron B
04/21/2021
Derrick did a great job. Very personable. The job got done quicker than I could hope for. Saved the day!Blue Planet Plumbing Response
04/23/2021
Thank you for taking the time to review your experience with our team! We're so happy we got you taken care of in a timely manner and look forward to assisting with your plumbing needs again in the future!Review from Michael S
03/31/2021
Very happy with my new relationship with Blue Planet Plumbing. I needed a new water heater, and I was looking for an energy-saving solution. From meeting with Will D***** (listened carefully to my needs and quoted a fair price) to Katie in the office to installation by Jayson R********* (knowledgeable and efficient), I was glad to have chosen Blue Planet's help with the purchase and installation of my new hybrid water heater. They even coordinated the processing of a rebate from the power company. I will certainly continue to use them for my plumbing needs.Blue Planet Plumbing Response
04/01/2021
Thank you so much for taking the time to review the services you received with Katie, Will & Jayson! We're so happy we were able to get you taken care of thoroughly with your new Hybrid water heater! We look forward to assisting again in the future!Blue Planet Plumbing Response
04/02/2021
Thank you so much for your review of your experience with Will, Jayson & Katie for the installation of your new Hybrid water heater! We look forward to assisting you again in the future!
Customer Review Rating
Average of 9 Customer Reviews
Contact Information
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
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TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
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