ComplaintsforCarey Moving & Storage of Asheville, Inc.
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We engaged **** Moving for a local move. We informed 2 individuals that the move involved a restored antique upright player piano weighing approximately 450 pounds. Upon pickup arrival, the movers had no idea about this, lacked the equipment needed and the manpower to move the unit. Additional resources were dispatched, but a 2 hour delay was incurred. The next day, the unit was delivered to our new home. Once again, insufficient manpower and equipment were present. The unit was almost dropped off a ramp and was damaged. In our claim, we cited damage to the finish and the player unit, which now would not properly operate. The exterior damage was repaired, but with respect to the player unit, ****** position was stated as no proof of damage was present. After three separate conversations about moving this piece, they consistently under resourced the move. A function working before the move now does not work. **** refuses to address the problem, hiding behind vague and bogus language.Business response
03/27/2023
I have reviewed the claim. The adjuster settled the claim properly. The moving company has no way of knowing the Mechanical operating condition prior to moving a piano and therefore per regulations accepts no liability for the mechanical operation. The damaged caused by the moving company was cosmetic in nature and was repair. That damage did not effect the mechanical condition of the piano.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.