Business ProfileforCarolina Furniture Concepts, Inc.

On Thursday, January 4, **** I went to Carolina Furniture Concepts in ***********, **. I purchased an ******* manufactured Leather Sofa, Loveseat and two Ottamans. All but one ottaman was located in their warehouse in ********, **. I went there and picked up the sofa, loveseat and *******. All of these were wrapped/covered in heavy-duty bubblewrap/plastic. The items were not opened until Sunday, January 7, ****. The sofa has substantial damage to the left armrest/front trim. There was also town stitching torn underneath the outside of the armrest. This was the result of the sofa being dropped. The loveseat had a 3/8" cut through the leather underneath the right armrest. On Monday, January 8. **** I went back to Carolina Furniture Concepts in *********** with the sofa. After speaking with the salesman (*******************) and the store manager (***********************) I was told that an ******* furniture technician would have to come to my home to access the damage to see if it could be repaired. I explained to them that I did not want brand new furniture that had been repaired. After many phone calls between the store manager and various upper management people at the Arden store I was still given that as an only-option. I then told the store manager that I wanted a new sofa or even the store display. I was then given a card with the phone number to the Arden store with two names ( ******* or *****) with whom I should speak in regards to this. I then told the manager why could I not speak with either of them there and now. He then told me he had been speaking with ******* and called her back and gave me the phone. I explained to her that I was not happy having spent $5310.41 on brand new furniture that was now going to be repaired; not replaced. I explained that I would get a new sofa, the store display or my money back. I went further to say that my wife worked the the issuing bank for the debit card I used to make the purchase and that I had no doubt that I would get my money back. I asked her about the display sofa and she informed me that they did not sell displays, This was a lie as I had been sold one ottaman that was in fact the store display. I went further threatening legal action. Then after a few minutes of getting no satisfaction I told here that I would be returning all four pieces of furniture to the *********** store in which I did this same day. I had both *********************** and ******************* sign my original receipt stating that they had received all four pieces of furniture.*****************