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Business Profile

Auto Repairs

Southaven Car Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about August 1, 2022, I delivered a 2007 Pontiac G6 to you for repair work that causes the check engine light to stay on. Shortly after that you called and gave me an estimate of about $300 to repair the problem, so I gave my approval. Within a few days later I received another call from ***** stating that the vehicle has been repaired and ready for pickup, in which I picked the vehicle up the same day after paying $341.48 in which a hidden fee was added for not using cash, I used a credit card, I was not made aware of this fee until after the transaction. Before making it home the light was back on again, when I called to inform the shop of the problem, I was asked to return the vehicle to their shop. A few days later I got a call to pick up the vehicle and was informed to continue to drive the vehicle and the light would go out. As of this date the light is still on and could possibly be masking other problems with the vehicle. Therefore, since the initial concern wasnt addressed (CHECK ENGINE LIGHT, was not resolved Im requesting a full refund of the cost paid for this repair to be credited back to my credit card immediately. Sincerely *************************** **********

    Business Response

    Date: 08/28/2023

    We resolved the issue. 

    Customer Answer

    Date: 08/30/2023

     
    Complaint: 20407669

    I am rejecting this response because: I was asked if the car was purchased used in which it was acquired used, he went on to say "someone has worked on the car before." *********** I have returned the car and three time I got a different excuse why he can't fix the problem, this time I was told to "take your car to the dealer I'm through with this car. Yet he told me my car is fixed and he took my money, this is the type of treatment we as seniors citizen get from some businesses with hopes that we would just go away.

    This problem can be resolved by a refund of $341.48 to my credit card or by mail to my address on file.


    Sincerely,

    ***************************

    Customer Answer

    Date: 09/20/2023

    The company has refused to respond to my request!

Southaven Car Care is NOT a BBB Accredited Business.

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