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Business Profile

Collections Agencies

Security Credit Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Security Credit Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Security Credit Services, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 399 total complaints in the last 3 years.
    • 97 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus.

      Business Response

      Date: 08/07/2025

      Hello,

      We are currently reporting your account to all 3 bureaus, Experian, Equifax, and Transunion. We have not removed reporting at any time.

      Your account does remain in a cease queue.

      Thank you. 

    • Initial Complaint

      Date:07/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: SECCREDIT Account #:******* Balance:$1,225.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

      Business Response

      Date: 08/07/2025

      ****,

      Your account has been closed in our office since February 2025 and credit reporting has ceased on our end since closure.

      If you are still seeing this on your credit report, please contact our office with images of this so we can better assist at *******************************************************

      Thank you,

      Security Credit Services

    • Initial Complaint

      Date:07/25/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have already paid this account off with January ************ had this debt off my credit report. Now its magically showed back up same debt just different collection agency.

      Business Response

      Date: 08/07/2025

      Hello ******,

      We are showing this account paid in full with our vendor, January ************ as of July 17, 2025. Your account is closed as a $0.00 balance. 

      Please allow ***** days for this to reflect on your credit report. 

      Thank you.

      Security Credit Services

    • Initial Complaint

      Date:04/02/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***************************I do not have a contract with **************************, they did not provide me an original contract as I requested.

      Customer Answer

      Date: 04/02/2025

      I am not liable for this debt with **************************. I do not have a contract with **************************, they did not provide me an original contract as I requested.

      Business Response

      Date: 04/02/2025

      Please close as this is template language

      Customer Answer

      Date: 04/02/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ******* ****

       

    • Initial Complaint

      Date:03/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SECURITY CREDIT SERVICES. I do NOT have an account with **********************. They did not provide me with original contract as requested. I demand this be removed from credit report.

      Business Response

      Date: 04/01/2025

      Please close as this is template language.

    • Initial Complaint

      Date:03/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ************* I do not have a contract nor did I have a contract with the reporting creditor. They did not provide me with the contract as I requested.

      Business Response

      Date: 03/31/2025

      Please close as this is template language

    • Initial Complaint

      Date:10/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company purchased a debt that we accrued years ago that is currently being handled by a law firm out of ***** and we are currently paying on it. This company is trying to serve us for a debt that weve already resolved. FRAUDS!!!!!!!

      Business Response

      Date: 10/24/2024

      Unable to locate consumer in system of record with information provided....Will need complete account number or full social ********************** number to further research.  No matching data in complaint matches our records

       

    • Initial Complaint

      Date:09/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not aware of this account. I have reached out to 3 credit bureaus and SECURITY CREDIT SERVICE to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an *** complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have SECURITY CREDIT SERVICE that I have no account with them and 3 credit bureaus can simply remove it from my credit.

      Business Response

      Date: 09/18/2024

      I was unable to locate an account with the information provided.  Please advise customer we would need complete Social ********************** Number or Account number to further research this complaint and provide validation of debt.

    • Initial Complaint

      Date:02/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called a debt collecton agency to settle a debt. They continually hang up the phone. I do not get an answer. I can't talk to anyone.

      Business Response

      Date: 02/09/2024

      Hello,

      We apologize for any inconvenience. I'm not seeing where we have received a call in our office from you, but we will be happy to assist. Please call our customer service line at ************ or email us at *****************************.

      Thanks!

    • Initial Complaint

      Date:11/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      im not liable for this debt with ****************, i do not have. contract with security credit Services. they did not provide me with original contract as requested.

      Business Response

      Date: 11/09/2023

      Hello!

      We will need additional information to locate your account as we are unable to find an account for you with the information provided.

      Thanks,

      Security Credit Services

      Customer Answer

      Date: 11/09/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

       Complaint: 20832829

      I am rejecting this response because:
      the businesss response is they dont have any information of an account. They are asking for additional information to located my account since they are unable to find an account. 
      this shows I have no connection with this and I need this to be removed off my credit immediately. 

      Regards,

      *************************

      Business Response

      Date: 11/09/2023

      If you are certain Security Credit Services is the holder of the account and reporting on your credit, then we again will need additional information to locate you. If we do not have the correct information to locate you, then we are unable to remove your account from your ********************** report.

      Thanks.

    Security Credit Services, LLC is NOT a BBB Accredited Business.

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