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Business Profile

Fitness Center

Crunch Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Crunch Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to cancel my membership, due to unforeseen circumstances. I called on Monday March 6, 2023 to get the membership canceled. I was charged a membership fee as well as the yearly fee on Wednesday March 8, 2023. After I was told everything was canceled and there would be nothing taken out of my account.

      Business Response

      Date: 03/16/2023

      Good Morning,

      I attached the member's signed agreement stating our cancellation policy. In section #2 of Additional Cancellation Policies, it states "You (the member) are responsible for any scheduled fees within the next 10 days following your cancellation request including membership dues, annual fees and/or recurring personal training commitments". We received the member's cancellation request on March 6th, 2023 (the day of her scheduled monthly payment). She also had an annual fee of $39.99 scheduled on March 8th, 2023, which was collected, per the agreement terms. I attached her cancellation notice and her billing history. Her account has been cancelled out to avoid any future drafts from coming out. Since she paid for the month, she will continue to have access to the facility through the end of the billing cycle on April 5th, 2023. The employee she spoke to on the phone informed her she would be charged for these fees and reassured she would not be charged for her April dues. 

       

      Please let me know if you need any other details.

       

      Thank you,

      **** *******

    Crunch Fitness is NOT a BBB Accredited Business.

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