Current Alerts For This Business
There are 3 alerts for this business. See all alerts
Pattern of Complaint:
BBB did a file review on 11/1/2022 due to a spike in complaints. In the three year reporting period, ACF Wholesale has received over 1500 complaints.
ACF Wholesale is continuing to receive complaints from consumers concerning the following:
ACF Wholesale is continuing to receive complaints from consumers concerning the following:
Delivery Issues - Consumers get a notification of an approximate delivery date but customer complaints state the delivery date continuously gets pushed out until the customer contacts ACF to request cancellation/refund of their order.
Refund or Exchange Issues - Consumers allege the business fails to honor promised refunds. Complainants state they encounter difficulty when attempting to contact the business to make cancellation/refund requests. Some customers are reporting major delays with some taking as long as weeks/months to receive the product/refund.
Customer Service Issues - Consumers allege the business fails to provide promised assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support. Consumer complaints state the business gives dates that consumers can expect their order delivered but the orders continuously get pushed out. the consumers are not told. Consumers report delays in having to stay on hold to communicate with the company and some waiting as long as 5 hours to speak to a Customer Service Representative for order information. Consumers also state they have to be the ones to keep reaching out to the business to follow up on issues, or file complaints with BBB to get the matter resolved.
The company did not respond to our request for what type of action might be taken to eliminate this pattern.
The business is no longer responding to consumer complaints filed with Better Business Bureau.
BBB will continue to monitor this company's efforts. This aspect of the Business profile will be updated should additional information become available.
BBB will continue to monitor this company's efforts. This aspect of the Business profile will be updated should additional information become available.