Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Towing Company

Prime Towing and Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Josh H

    Date: 08/04/2025

    On July 2, 2025 I called prime towing and recovery as that is whom the vehicle I was renting was impounded by. Upon talking with a man whom identified himself as a *************** The discussion grew heated as he flat out refused to offer any help or assistance in reclaiming my personal belongings from the vehicle. Specifically a heart medication I needed for the return trip home. **** insisted that a copy of the rental agreement and my id would not suffice. He also insisted that if I had a budget *** call him directly they would be able to figure something out. This is when **** spoke directly to the agent from budget and told them the following; unless they had a notorized letter from the owners(in this case the owners of budget rental car) he wouldnt allow them access ******. So after the budget agent spoke with **** they called me back and told me that while his request was technically valid it wasnt nessacery *** the budget agent from St. ***** had never heard of such a request. I do believe mr ***** acted in an unprofessional and disrespectful capacity in how he handled my specific situation. I would also like to make note that when the vehicle was impounded I had just filled the tank ************************************************************** possession there was less than a gallon. This was something I was charged from budget for a total of ****** So it maybe coincidence that after **** and I had a heated conversation in which he took a dramatic shift once he found out the following; a) that I was not from anywhere around there. It was a rental vehicle, and finally when he assumed I was a criminal. He ***eatedly stated that it wasnt his fault I was arrested in his county and that I should take it up with Mo. not him. He left me Feeling very frustrated and even tried to humiliate me as he even made mention of my arrest on ****** when I reviewed the company. I do believe that somehow the gasoline was removed from the rental vehicle tank purposefully

Prime Towing and Recovery is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.