Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have records of submitting my 30 days notice for my 8/8/25 move out. I sent an email to my property manager, ********* ******* on 7/3/25 which wasnt delivered. I called and gave my 30 days notice on 7/7/25 because this email was undelivered. In this phone call, ********* told me that my verbal notification was all i needed, and i didnt have to fill out any paperwork. She also told me that i would be paying a partial months rent for the days i would be living on the property in august.She failed to document my 30 days notice, and i ended up paying a full months rent for the month of august ($779). Just yesterday, (9/15) i recieved my deposit refund in the mail in which southwood properties demanded $469 from me ($163 for unpaid rent from 9/1/25-9/8/25, $150 cleaning fee, $60 for damage to blinds, and $6 for a smoke alarm battery), on top of my $300 security deposit (asking me to pay THEM $169).Included in the deposit refund was a demand for $90 for the purpose of carpet cleaning. I have documentation of the carpet being tattered and worn from my move in on 8/8/23. Southwood properties also has evidence on my move out survey in which i said this carpet needed replacement. It is nonsense that i should pay for carpet cleaning on a carpet that needed to be replaced before i even moved in.If the partial months rent is changed to the correct date (8/1/25-8/8/25), the bogus unpaid rent and carpet cleaning fees are removed, southwood properties owes me $700.

  Business Response

  Date: 09/16/2025

  Per his lease agreement, the dates of the initial contract are 08/07/2023-08/31/2024 and then he signed a lease renewal for 9/1/2024-8/31/2025. On the initial lease agreement the highlighted portion states "If Lessee(s) vacates the premises at the end of the initial lease term or after continuing on a month-to-month basis, one month's written notice must be given by the Lessee(s).  The lease renewal states "Lessee(s) acknowledge by signing this renewal addendum, it shall become part of the original lease and extension thereof, for the rate and terms as indicated below." Therefore with the lease renewal contract date ending on 8/31/2025 this resident is responsible for the entire duration of the lease renewal contract through 8/31/25, regardless of when he vacated. The resident stated that he vacated on 8/8/25, which is completely fine. However rent for the month is charged on the first of every month. He would have been charged rent in full on 8/1/25 to fulfill his leasing requirements through 8/31/25, regardless of when he vacated throughout the month. 

  I have also attached a copy of the written vacate notice from Mr. ********* which was filled out when he returned his keys to the apartment, this notice clearly states it is a 30 days-notice. Therefore Mr. ********* would be charged through 9/8/25 to fulfill the 30 days notice requirements per his lease agreement and lease renewal contracts that he agreed to by signing. These are both attached as well. This is the "unpaid rent" charge that Mr. ********* is disputing. 

  As far as the carpet cleaning that was charged at move out, even if the resident noted on his move in sheet that the carpet was not in the best condition at move in, the replacement of any carpet is up to the owners discretion as to when he will replace the carpet in the apartment. In the initial lease agreement section 4: Cleaning Charges the lease states Lessee(s) agrees to pay a carpet cleaning charge upon vacating the Premises and authorizes the Lessor to withhold such amounts from the above-mentioned advanced cleaning charge at the Lessors option. This is very clear that upon vacating the apartment the lessee will be charged a carpet cleaning charge from the security deposit. It does not state any exceptions to this clause. We did not replace the carpet after Mr. ********* vacated and we had a company by the name *********, clean this carpet before the new resident moved into the apartment. Per Mr. *********** lease agreement that he signed, he did authorize Southwood Properties to charge that carpet cleaning charge when he vacated. Yes his notice did state "change the carpet" but again that is up to owners discretion if they choose to change the carpet or not. In this case the carpet was not changed and it was cleaned by Bee Clean Carpet. I can provide the invoice to prove this carpet cleaning was completed if needed. 

• Initial Complaint

  Date:07/24/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment the weekend of 7/6/24 I started getting bites on my legs that at first I thought were mosquito bites. After the frequency and intensity of the bites escalated i knew I was dealing with something else. I notified the company of my issue and waited for resolution. I was then told that not only would remediation cost me several hundred dollars, but the apartment complex would not pay for any of it and stated that I must have brought them with me. Since I am extremely allergic to fleas the bites turn into giant bumps and itch like crazy. I have proof that the residence I inhabited before this was flea free. The management team was extremely unprofessional and very dissmissive.

  Business Response

  Date: 07/29/2024

  This resident signed the lease agreement for the apartment 7/1/24. He reported to our management team of the flea infestation on 7/22/24. Nothing had been reported prior to this date of any type of infestation in the apartment. We also have had maintenance team members enter the apartment on 7/25 and 7/26 complete other maintenance work orders as well and no mention of fleas has come up from our maintenance team.

  At this time the resident has refused to have an inspection done by the ********************* I have attached the email correspondence from between the resident and management team.

  Our lease agreement does state: 5. PESTS: Lessee(s) agree(s) to pay for all costs, by a licensed pest control company chosen solely by Lessor, associated
  with eradication of "bed bugs" or any other type of pest that is deemed to have been caused, introduced, or transported into the Premises by the Lessee(s). Such failure shall be deemed a Default of the Lease Agreement.

  This maintenance work order has been closed out due to foul language used from the resident towards management and failure to pay for the flea treatment. The resident has also failed to cooperate for an inspection.