Customer ReviewsforRottler Pest Solutions

I was a customer for two years. When I first signed up they made me pay almost $500.00 for termite bait traps. These were cheap plastic traps that when I canceled they came back and dug up my yard to get them out. When I called and asked why I was informed that the $500.00 I paid (and was told it was the payment for the bait traps) was actually their labor charge for the 2 hours it took to install them. Also whenever we had a pest problem we would call them out several times until I would just get tired of it and take care of it myself. This included ants (multiple times) and wasps. In the entire two years I can only think of one pest problem that they were ever able to resolve. When I chose to sign up with them I did so because I could pay for the entire year at one time. Without notice or giving any reason they stopped allowing that. At the same time they raised their rates by over $20 per visit.

On April 20, 2021, I signed a year contract for mole services with Rottler. According to the contract, an initial mole control service consists of 3 visits completed over a 3 week period. Within 30 days of the initial service, Rottler will return for your first regular treatment at the regular service price, followed by ongoing every other month or monthly services at the regular service price. The initial mole control service with Rottler started out great with my technician, ***** **** completed the initial mole control service visits on 4/21/2021, 4/27/2021, 5/4/2021, and 5/17/2021 and the mole activity was actually showing slight signs of improvement. However, after the initial mole control service visits, I did not hear anything from Rottler or my technician about the first regular mole treatment for 3.5 months. Rottler finally scheduled the first regular mole treatment with a different technician, *** who arrived on 8/30/2021. ** was only at my property for approximately 4 minutes in total, and stated that there was "no mole activity" on the service report; however, there were many VERY visible signs of new mole activity all throughout my backyard. I have a few cameras on my property and I have *********** recorded showing that he knocked on the front door, waited about 30 seconds, walked a very quick perimeter check around my property, and was back in his Rottler vehicle all in about 4 minutes. Additionally, ** lied on the service report and stated that he serviced my property for 30 minutes. After ** left my property on 8/30/2021, I called the Rottler office and explained the situation. They gave me information to reach his direct supervisor, ***** I talked to **** on 8/31/2021. **** apologized and stated that my mole service issues were due to Rottlers short staffing issues, and he scheduled another first regular treatment service with our regular technician, ****, for 9/3/2021. **** also asked me to email him the video of **s VERY brief service, which I emailed to **** on 9/2/2021. On 9/3/2021, **** performed the first regular mole treatment service, 3.5 months after the initial mole control services were completed, by leaving approximately **** mole baits in my property around the new mole activity. **** confirmed that he would be back in one week to check the baits and add more as needed. After about two weeks had passed with no follow up from Rottler or my technician, on 9/15/2021, I left a voicemail for the supervisor, ****, and told him I was again unhappy with my mole services and requested a call back. I did not receive a call back from ****, so I called the Rottler office and canceled my mole services on 9/15/2021. I have paid Rottler a total of $470, the year contract total for services is $750. I am so very disappointed with this company and the customer service I received. ********************** did not follow our agreed upon contract, and I feel like I have completely wasted $470 because my mole activity is even worse now than it was before. I will NEVER use Rottler again.