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          Molly Maid of St Louis & St Charles has 1 locations, listed below.

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            Business ProfileforMolly Maid of St Louis & St Charles

            House Cleaning
            BBB accredited business

            Additional business information

            Additional Info:
            This business is not affiliated with Molly Maid of Chesterfield, MO. or Bryan P. Frantz, the owner of Molly Maid of Chesterfield, MO.
            See all additional business information

            At-a-glance

            Customer Reviews

            2.5/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/22/2010

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            our St. Charles house cleaning services are customized to meet each of our client’s needs.

            Business Details

            BBB File Opened:
            6/22/2006
            Years in Business:
            19
            Business Started:
            1/1/2005
            Business Started Locally:
            1/1/2005
            Business Incorporated:
            3/18/2005
            Accredited Since:
            12/22/2010
            Type of Entity:
            Corporation
            Alternate Business Name
            • Molly Maid of St Louis
            • Molly Maid of St Charles
            Business Management
            • Mr. Charlie Willingham, President
            • Mrs. Megan Willingham, Owner
            Contact Information

            Principal

            • Mr. Charlie Willingham, President
            • Mrs. Megan Willingham, Owner

            Customer Contact

            • Mr. Charlie Willingham, President
            • Mrs. Megan Willingham, Owner
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/19/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I hired Molly Maid to do a cleaning on 10/20 between the hours of 8am-10am. I filled my form out and sent it back to them as they requested on what I would like cleaned in the home. The evening before the cleaning I was sent an email by **** (an “estimator”) stating we only have 1.5 hours to spend on your home’s cleaning tomorrow and whatever doesn’t get done can be done another day. I don’t have the time to do that. I work very long hours and had to take off of work for this cleaning. I called the local st Charles office immediately after stating if you don’t have enough time could we please reschedule to a different day. She said at this time we are keeping it where it is and if you cancel there will be a $50 cancellation fee. I stated to her when I booked this it was never said to me there would be a time limit and that I don’t want a rushed job. I want it done correctly the first time. She said we don’t usually have limits but people are sick. She said I may be charged for the $50.
            Read More

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Isis C

            03/06/2024

            Fired me for not being able to work with rude racial kids that were co workers

            Molly Maid of St Louis & St Charles Response

            03/08/2024

            This isn't a customer review. This is an employee that was terminated for cause. Can we please remove this?

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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