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Business Profile

House Cleaning

Better Life Maids
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cleaning person broke toilet paper holder out of the wall. She told me Better Life Maids would take care of getting it fixed. Now they say it is up to me to get it fixed and they will take the cost off my next cleaning bill. So now its up to me. I think this is bad business.

    Business Response

    Date: 05/07/2025

    On April 23, 2025, one of our team members, *** ****, was cleaning Ms. ********* ****** home in ************. While cleaning the bathroom, Ren accidentally dislodged the toilet paper holder, which caused minor drywall damage. Ren immediately informed both our office and Ms. ****** assuring her that we would make things right.


    Our office manager, ****** ********* promptly reached out to Ms. ***** to confirm that we would cover the cost of repairs or replacement, as is our policy. While we typically ask homeowners to arrange repairs due to personal scheduling preferences, we wanted to be flexible and offered Ms. ***** three options:


    Apply a $300 credit to her account to cover repairs.
    Arrange a repair service on her behalf.
    Send her a check for $300 to cover repair costs.


    Ms. ***** chose to work with her own handyman and later provided an invoice for $135. On May 1, 2025, she requested that this amount be credited to her account, which we promptly applied.


    We believed the matter was resolved at that point. For transparency, we have records of the communications, invoice, and applied credit.
    We value all feedback and remain committed to handling situations with care and fairness.


    Customer Answer

    Date: 05/08/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ********* *****

  • Initial Complaint

    Date:05/29/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in **********, **. I hired Better Life Maids to execute a deep cleaning at a recently deceased relative's home. That address is *************************************. Other than a couch, a desk, and a 10X10 area of one bedroom, the house was completely empty. That service was provided on Tuesday, May 14, 2024. During the cleaning day, my realtor stopped by, and found the two women sitting on the floor on their phones. We decided since it was around lunchtime, to reserve judgement. I returned a few days later, and discovered that the only things cleaned were the fans. I had left items in the home that would have been moved had the home been cleaned. At that time, I called the business and requested a resolution. Either reimbursement of funds, or another appointment doing the job I had already paid for. The only thing I was offered was a $50.00 credit to my Discover Credit card.I expressed that did not solve my problem. I was told that $50 amount was all I was ever going to receive. At that point, I left a negative review, which I normally do not do. That review is not visible on the businesses website. I am about to report that to ******* I am seeking a full refund.

    Business Response

    Date: 05/31/2024

    We have reached out to *** and offered her a full refund. We will make an update once we have received her response. 

    Customer Answer

    Date: 06/03/2024

     I have received payment from this company. 

    BBB, thank you for your help. Please advise how to end my complaint with you regarding this company.

    Customer Answer

    Date: 06/03/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Better Life Maids is BBB Accredited.

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