Business ProfileforEdward Jones

I have tried for nearly three weeks to get the Inherited IRA (my father
left me when he died )which is with Edward Jones to move it to an
inherited IRA at a bank. I contacted Edward Jones on 3/7/24 . The
financial adviser quickly sold the stocks, but has repeatedly delayed
doing anything else to release the money! The problem is that the
Edward Jones advisor is making excuses and has been reluctant to work
with the bank and me, continually coming up with excuses and saying it
will get taken care of soon.
On 3/20/24, Edward Jones requested that the bank write a letter that I
had to sign that is asking Edward Jones to send a check made out to the
bank and it would be deposited in my Inherited IRA account. But as
usual, Edward Jones is saying this is not in alignment with IRS rules.
The bank and I disagree.
Further, I am trying to get this done with an adviser in KS and a bank
in KS and I live here in Guthrie.
The only thing we have agreed on is that there would need to be RMDs
yearly.
The Edward Jones adviser told me and the bank that it would all be
transferred with no tax penalty. His story is now changing that this is
against IRS rules. But per their own policy I accessed online it says:
"Transfers of assets between like retirement plans is a direct transfer
from one trustee to another. No distribution to directly to you and is
tax free. You may make unlimited transfers within 12 month period. The
account can be transferred within 60 days to a new account with the same
owners name.
I want my money transferred asap to the bank that has opened the
Inherited IRA account asap. And the games to stop.