Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had gutter installation done on June 23 of 2020. Under the customer name *****************. This was a claim through our insurance company. Within a year of the installation, our brand new gutters had the same leaking problem behind the gutters that our originals did. Weve never successfully been able to get the company to perform any warranty work on our home. We usually cannot get a hold of a person and the messages left are unanswered the majority of the time. The rare couple of times we have spoken with somebody they either cannot find our contract information, which I have a copy of right in my hands, or tell me we have to call a different phone number. At some point I believe that this particular location on ****** **** may have closed its doors. But we were given the this number for the main company and told that they would be standing behind the warranty work. 800-658-8153z When you choose option three for repair work, the mailbox is full. When you choose option two for installation dates, the mailbox is full. When you leave a message on option one (which is the sales line) nobody calls back. When I dialed another number listed, I just keep being told by employees to call ************. One even suggested filing this BBB complaint, so they must be tired of hearing from angry customers. I would love to speak to someone who would be willing to stand behind the gutter installation, which was clearly done incorrectly as we have water pouring out of the back sides of our gutters into, our light fixtures on the front porch and all over the front steps.

• Initial Complaint

  Date:04/23/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Forever Clean installed our gutters on June 18th, 2019. Last year (2022) we had an addition put on the house and some guards needed to be removed to do this. We saved them and wanted Forever Clean to come and re-install them and add additional ones if needed. I am trying to contact them but they do not reply. The mailboxes are full on their phone lines. We are sort of at an impasse as to what to do.

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wanting to eliminate leaves in my gutter and they called me and I said yes and come look at it. They gave me a fairly good price. They said they would come out and put gutter guards on my H313537353330**303734H. He told me I needed to put 10% down. So I gave them $287.00 on Dec. 12 and they said in a couple days they would come out and put the H313537353330**303734H on, the price was $2,584.00 with total of $2871.00 with down payment. I didn&#**;t know that they charged me twice for $287.00. I called them about it and they told me to send in my bank statement to verify it. They said in 10 days they would refund my money. I still haven&#**;t gotten anything in the mail yet. I&#**;m still waiting.

  Business Response

  Date: 02/08/2023

  This was a mistake that was handled and refunded to the customer on 1/24/23. She misunderstood and thought the refund was coming in the mail but it was electronically refunded. I spoke to customer and she said she was going to retract the complaint. I have attached the proof of refund.

  Customer Answer

  Date: 02/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called FOREVER CLEAN GUTTERS to have my gutters covered. When the man arrived, we went outside and looked at my house including the soffit that was torn up by squirrels. The man asked if I would also like to replace the soffit and I said that it would not do any good since the squirrels will just tear it up again. He stated that they use metal and the squirrels would not be able to get in because they cannot chew through metal. He knew we were talking about soffit and not the gutters since we looked at it and talked about it and saw squirrels in the soffit. The soffit was installed and the squirrels were still getting in. Eventually a piece fell and I realized it was vinyl. I called them to report this and they just keep saying that the contract says vinyl. The contract was online and the man pushed me to sign it without thinking about it for a few days. I trusted him and signed it. They will not work with me at this company and they have a pattern of doing this. Is there any way that you can help me. I just want to be compensated for the soffit. I will pay for the part that was honestly explained to me.

• Initial Complaint

  Date:12/20/2022

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know how they got my number but they will not stop calling me. They call, sometimes, multiple times per day to sell me a product I don't want or need. I ask them to stop calling me and they just call me from a new number.

  Business Response

  Date: 12/21/2022

  With all due respect this is another example of how the BBB just posts any negative review.  I looked your information up and someone related to your number filled out a " I want information" about this product.  If you would have simply called we would have taken your number off the list.  So, please reach out to the office, we will remove your number, and you will not receive another call.  We are not doing anything that is "covert" .  We literally tell you who we are when we call, give our call back number, all the information that is needed to apparently gripe about an unwanted call without actually reaching out to us.  We wish you a Merry Christmas and a Happy New Year, and hope this is the hardest issue you deal with in 2023. 

  Customer Answer

  Date: 12/23/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I have asked multiple times to remove me from your list and they keep calling.  Instead of blaming me for your buffoon sales team how about you step up, as the owner, and fix the problem. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed $2000 gutters for me that have a lifetime warranty. They are defective and nobody will contact me back. I have tried calling, email, text, their online form, and their online chat.

  Business Response

  Date: 12/12/2022

  We have spoken with the *** concerning this type of issue before.  This is NOT a complaint toward our company.  This was a seperate Franchise under management with a different individual that closed the doors over a year ago due to covid and the issues surrounding it.  There is nothing we can do for this customer.  This customer has never reached out to this office, if he had we would have explained to him what was going on.  If a ********* in ******* closes down, the office in *** ***** can not be held responsible.  I empathize with this indivicual but we can not help this customer.  The best course of action would be to contact a handyman or contact the installer directly.  

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them 3 months ago. They oriinally missed a few things and they sent someone out to repair. They repaired some gutters and put up some soffets. They weren't put on properly. A strong wind made them loose or even fall. I called them and they asked for pictures. I sent them to them and I have yet to hear back from them. I paid them $4500 in full. I have tenants living in this building and this is a dangereous situation.

  Business Response

  Date: 11/11/2022

  I HAVE ATTACHED A COPY OF THE CONTRACT THAT ** ***** SIGNED.  HE PAID $2840.00 NOT $4500.00 AS HE  CLAIMED.  WE WERE NEVER CONTRACTED TO DO SOFFIT WORK FOR *** *****, PLEASE SEE ATTACHED CONTRACT.  WE HAVE TOLD HIM THIS ON NUMEROUS OCCASSIONS.  WE HAVE TOLD *** ***** THAT NUMEROUS TIMES.  WE SENT 3 EMAILS ON 9/27/22 AT 9:17 - 9:19 AND 12:12 P.M. THE LAST ONE HE DID OPEN BUT NEVER RESPONDED TO OUR REQUEST.  WE ALSO SENT A TEXT MESSAGE ON 9/28/22.  HE IS MAKING FALSE ALLEGATIONS.  ALL THE CONTRACTED WORK WAS COMPLETED.  I HAVE ALSO ATTACHED THE WAIVER HE SIGNED ABOUT THE BRICK WORK AND MASONRY BECAUSE THE RESIDENCE WAS OLD AND IN ILL REPAIR.  WE HAVE DONE EVERYTHING ACCORDING TO HIS CONTRACT.  THIS IS A COMPLAINT THAT SHOULD NEVER HAVE BEEN MADE OR PUBLISHED BECAUSE IT IS A FALSE ALLEGATIONS.  PLEASE SEE ALL SUPPORTING DOCUMENTS. 

• Initial Complaint

  Date:11/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company spam called me for weeks. After I blocked their main number I started getting calls from VOIP numbers that their auto-dialer uses. So far I've had to block 5 different numbers associated with these hacks. I also see they provide a standard response to these spam complaints about "how if the worst thing in the world is getting an unwanted phone call you should consider yourself lucky" - I'd consider myself even luckier if I wasn't spammed nonstop from this company.

  Business Response

  Date: 11/02/2022

  *** ******* You are not our customer,  we have NEVER spoken to you,   I have however  looked you up in our system and your name is associated with several names.  It would be a lot easier for our blockers to register your number IF it were only under your name.  BUT IT IS NOT.  Next time you take the time to write a complaint as a NON CUSTOMER please provide all the relevant  information in the complaint.  We gain NOTHING by calling someone that does not need our services.  On the contrary it is counter productive to our business and costs us time and money.  Good luck and I still stand behind my statement that your are blessed if this is the only complaint you have in your day.  We hope you have a wonderful Holiday season and a Happy New Year.

  Customer Answer

  Date: 11/02/2022

  Correct. I am not your customer, so I don't know why I'm getting calls from your company 2-3x a day. I have no idea why I'm in your system multiple times or where you got my name from. I'm writing a complaint based on the fact that the multiple phone calls amounts to harassment. I am on the national do not call registry as of 2013 and even confirmed it earlier today. Reading through multiple review forums I am not the only person who is getting the constant spam calls.