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            Business ProfileforMantis Pest Solutions

            Pest Control
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/18/2016

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Mantis Pest Solutions provides residential and commercial pest control services including bed bugs, ants, cockroaches, spiders, wasps and rodent treatments.

            Business Details

            BBB File Opened:
            4/11/2016
            Years in Business:
            9
            Business Started:
            5/1/2014
            Business Incorporated:
            4/7/2014
            Accredited Since:
            4/18/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • TRPS LLC
            Business Management
            • Mr. Richard R. Blackham, Owner
            Contact Information

            Principal

            • Mr. Richard R. Blackham, Owner

            Customer Contact

            • Mr. Richard R. Blackham, Owner
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Pest control

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/20/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Mantis sent two high pressure sales people to my door. They told me they would treat inside and out of the two buildings on my property plus the grounds. I did not want to commit to anything. They assured they would come out and treat everything and then evaluate. They assured me there was no contract but an “acknowledgement “ of the first appointment by checking a box on their IPhone. I was provided no documents at that encounter. They treated and I paid. Then they just started showing up and treating only outside , I wasn’t even home. They billed my credit card multi times, and I told them that was not what I was sold or agreed too. I refused to pay more than the $100’s I paid so I cancelled the charge on my credit card. They turned me in for collections. If anyone has had a similar experience please call me . I plan to get all my money back plus damages for improper credit reporting and my attorney fees.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Shantel L

            08/22/2023

            I had a service done with mantis the beginning of August. When they first came out they advised me that their was no signs of bed bugs.I told them that I know for sure I have bed bugs because Ive seen 3 We then scheduled a later time for them to come out and spray they even was kind enough to help me with a payment arrangement. When the guy who did the service came out. I was asked me multiple questions as if he didnt want to do his job he asked me whos paying for the service was my landlord covering it Etc..I was advised that the service could take an hour to spray they guy was in my house no more then 20 mins and barely sprayed around my house. I called the office days later and spoke with an account rep he advised me that no one can come out and to allow time for the treatment to work . I explain to him that the guy who did the treatment did not spray properly I have cameras in my home that proves that . The account manager showed no emotions or concerns about my frustration or any resolution for me as a customer. I have it another week and called again. They tell me the exact same thing advising me that nobody can come out and spray until the next service date on September 10th. I would also have ti pay a addition $150 (which Im okay with as long as service is properly)Each time I called nobody apologized about the inconvenience they didnt offer to help in any kind of way, each person I spoke with was very rude and unprofessional.this whole experience was very disappointing and unpleasant. Im out of my money and services did not meet customer standard . I definitely would not recommend

            Mantis Pest Solutions Response

            08/24/2023

            This has been resolved with the customer directly

            Local BBB

            BBB of Midwest Plains

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