Complaints

This profile includes complaints for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

• 

  H & R Block - Donna S. Robeson

  1481 W South Loop Ste 2 Stephenville, TX 76401-5163

• 

  H & R Block Inc., U.S. Headquarters

  11900 Industry Way Ste 5 Anchorage, AK 99515-3592

• 

  H & R Block Inc., U.S. Headquarters

  11401 Old Glenn Hwy Ste 110C Eagle River, AK 99577-7747

• 

  H & R Block Inc., U.S. Headquarters

  11312 Kenai Spur Hwy Kenai, AK 99611-9106

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my taxes with HR block, first by self preparing then paying extra for "tax professional review." The entire process has been done incorrectly by HR block and cost me much extra time and money. Firstly, when you submit your taxes they state they file an automatic extension until October, to allow time for tax professional review. I then received a bill from NY State for filing late despite HR block stating I had an extension. I am disputing this extra charge but I am not sure it will be accepted as it is very difficult to get any official documentation from HR block other than what it says on the homepage about the extension. Additionally, the "tax professionals" who reviewed my returns made multiple serious errors that I had to catch and request re-review. The first error would have cost me many thousands of dollars (they had my split state income incorrect), the second review, several thousand (they had me listed as a New York City resident). I had to schedule numerous calls and meetings to get these rectified. I am still not certain their final numbers are correct but it was close enough to my own total owed that I gave up. Additionally, when you initially submit your self-prepared taxes HR block directs you to a third party payment website for the IRS, so I paid the federal amount due that was on my self-prepared return. Upon the tax pro review they came up with a higher number, which they then automatically deduct and send to the federal government, such that I have overpaid the federal government about 1500 dollars and I am not sure how to get that money returned, but hoping the IRS will realize the mistake and return the excess once the taxes are officially filed. I would like HR block to refund the "tax pro" review fee and any late fees due to the not filing the extension correctly, as I don't feel paying the extra professional review fee helped in any way and actually made things worse.

  Customer Answer

  Date: 08/04/2025

  I authorize
  H & R Block Inc., U.S. Headquarters
  to disclose to BBB personal/client information related to the BBB complaint I have filed so
  that BBB, at my request, may assist in the resolution of my complaint. Personal/client
  information may include the following if applicable: (a) information about a transaction or
  payment, (b) student records, (c) information about an alleged debt, and (d) information
  covered by an attorney/client privilege. If applicable, I waive the attorney/client privilege to
  the extent reasonably necessary for the attorney to communicate with BBB about my
  complaint.
  
  
  
  I authorize BBB to use and disclose to the business personal/client information related to
  the BBB complaint I have filed to the extent necessary to assist in the resolution of my
  complaint. I also authorize BBB to use information about my experience for research on
  marketplace practices, which may lead to publication of aggregate and demographical data
  but will not result in the publication of personal/client information.
  
  
  
  

  Complaint ID: ********

  Name: ******* *****

  Business Response

  Date: 08/11/2025

  Dear Better Business Bureau,

  In response to the client’s concerns, we sincerely apologize for any inconvenience experienced. We’ve reached out to the client and issued a refund for the Tax Pro Review services. Additionally, we’ve provided the client with a clear list of the documentation needed and instructions on where to send it so that a claim can be properly submitted and reviewed. Once the required documentation is received, we’ll begin the claim process promptly. We value our clients’ feedback and take their concerns seriously, striving to resolve all matters thoroughly and fairly.

  Sincerely,

  K.H.

  H&R Block

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  I am writing to formally request immediate attention to a long-standing issue stemming from an error made by your Fort Bliss, Texas, office when preparing my 2019 tax return. I currently reside in Virginia, and when I sought assistance from your Fort Belvoir office nearly nine months ago, I was referred back to Fort Bliss due to their involvement in the original filing. This referral has resulted in significant inconvenience and financial harm, as I am now forced to work with an office located two time zones away.
  Despite repeated attempts to engage the Fort Bliss office, I have received no response to my calls. As a result of the uncorrected error, I have been charged more than $4,000 in late fees and penalties. The lack of support and accountability from your offices has left me with no recourse but to elevate this matter to your attention.
  I respectfully request the following:
  • Immediate review and correction of the 2019 tax return.
  • Full explanation of the cause of the error and steps taken to address it.
  • Assistance in disputing or reducing the late fees and penalties incurred as a direct result of H&R Block’s mistake.
  • A designated point of contact within your organization who can facilitate resolution and communicate reliably.
  I chose H&R Block expecting accuracy and professionalism, and I am deeply disappointed by the lack of follow-through and responsiveness. I hope this letter prompts swift action to resolve the matter in an equitable manner.

  Business Response

  Date: 07/28/2025

  Dear Better Business Bureau, 
  
  We are currently working toward a resolution for the client. Please allow additional time for this process to be completed. 
  
  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.  

  Business Response

  Date: 07/29/2025

  Dear Better Business Bureau, 

  We have contacted the client, and he is currently working with his tax agent at the local office to resolve the issue. He has expressed a preference to continue addressing the matter directly through that office. As such, the client’s case has now been closed.

  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.  

  Customer Answer

  Date: 07/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  **** ******************

  Customer Answer

  Date: 07/31/2025

  To Whom It May Concern,

  I recently received notification indicating that the complaint filed against H&R Block has been marked as resolved. While I appreciate the progress made thus far and remain actively engaged with a company representative, I must clarify that the matter has not yet reached a final resolution.
  

  As of today, July 31, 2025, I continue to work collaboratively toward an equitable outcome, and I remain optimistic. However, given that the issue is still pending, I respectfully request that the complaint remain open until a definitive resolution has been achieved.
  

  Thank you for your attention to this matter.
  

  Sincerely,

  
  Raul Rodriguez

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HR block did not correctly prepare tax return. I paid for their service, which came with a guarantee. Pennsylvania department of revenue contacted me to tell me that I will not receive a refund. HR block prepared return like I would receive one.

  Business Response

  Date: 07/16/2025

  Dear Better Business Bureau, 
  
  Our leadership team has made attempts to contact the client but has not been successful. We will be able to proceed with a resolution once we receive a response from the client.
  
  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.  

  Customer Answer

  Date: 07/21/2025

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I scheduled a call to talk. Please update this after the call.
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 07/23/2025

  Dear Better Business Bureau, 
  
  We have made multiple attempts to contact the client but have not been successful. We kindly request that the client reach out to us at 515-710-6851 at their earliest convenience to discuss the matter.
  
  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Report on Misconduct and Inaccuracies by H&R Block (April–July 2025)
  Summary of Complaint:
  This report documents a pattern of negligence, breach of duty, and misleading business practices by H&R Block and its representatives between April and June 2025 during the preparation of my 2024 federal and state tax returns.
  Despite my timely and diligent submission of all required tax documentation and consistent cooperation throughout the process, H&R Block:
  • Failed to deliver accurate tax filings, containing multiple factual errors (e.g., fictitious income, incorrect address, and incorrect license numbers).
  • Did not respond in a timely or professional manner, often ignoring emails and messages for days or weeks at a time.
  • Missed critical deadlines, including failing to file an IRS extension, exposing me to possible penalties through no fault of my own.
  • Repeatedly miscommunicated, including assigning new staff who lacked basic awareness of my case history and asking redundant or irrelevant questions.
  • Advertised peer-reviewed, accurate services but failed to uphold these standards, constituting misrepresentation under consumer protection law.
  • Refused to accept accountability or answer questions, including unprofessional remarks from a manager that made good-faith resolution impossible.
  These actions constitute a failure to perform services with reasonable care, a violation of the trust inherent in professional tax services, and potential violations of state and federal consumer protection statutes. I am seeking appropriate remedies, including potential reimbursement of fees, compensation for damages resulting from their delay, and a formal investigation into their business practices.

  Business Response

  Date: 07/22/2025

  Dear Better Business Bureau,

  In response to the client’s complaint, we sincerely apologize for any inconvenience experienced. We are pleased to confirm that the client’s claim related to late filing penalties and interest has been approved. The reimbursement check has been issued and should be received within 7 to 10 business days. Additionally, the client has received a full refund of their tax preparation fees. With these actions completed, we consider the matter resolved and the case closed.
  Please be assured that we take all client concerns seriously and are committed to addressing them thoroughly and fairly

  Sincerely,

  H&R Block

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  ******** *******

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow-up to a prior BBB complaint against H&R Block at 180-16 Hillside Avenue, Jamaica, NY 11432, regarding a serious tax filing error.
  
  On April 11, 2025, I paid $345 for tax preparation. The preparer, Nabidul Haque, made an error that caused me to overpay the IRS by $3800. I was told it had been corrected and an amended return (1040-X) was filed. Based on this, I expected the issue was resolved.
  
  Following my first BBB complaint, H&R Block refunded the $345 — confirming the error. However, I have since confirmed through the IRS that no amended return was ever filed, and my IRS account still shows I owe money. I overpaid the IRS and they owe me money.
  
  I emailed the original office — no response. I also scheduled a phone appointment through H&R Block for a different location on July 7, which was completely missed — no call, no notice, no follow-up. This is now the second time I’ve been let down while trying to fix an error I did not cause.
  
  This has caused prolonged financial and emotional stress. I’ve spent months chasing a resolution that should have been handled professionally from the start.
  
  I am requesting:
  1. A formal acknowledgment from H&R Block of their failure to file the amendment.
  2. Immediate, no-cost filing of the corrected return at a competent location.
  3. Internal accountability for the repeated breakdowns in service and communication
  
  I want H&R Block to formally acknowledge their failure to file my amended tax return and take full responsibility for the error. I am requesting that a properly trained representative file the corrected return (1040-X) immediately and at no cost to me. I also request that this case be reviewed by corporate to prevent further negligence or miscommunication. I do not want to deal with the original office again.

  Customer Answer

  Date: 07/09/2025

  I authorize
  H & R Block Inc., U.S. Headquarters
  to disclose to BBB personal/client information related to the BBB complaint I have filed so
  that BBB, at my request, may assist in the resolution of my complaint. Personal/client
  information may include the following if applicable: (a) information about a transaction or
  payment, (b) student records, (c) information about an alleged debt, and (d) information
  covered by an attorney/client privilege. If applicable, I waive the attorney/client privilege to
  the extent reasonably necessary for the attorney to communicate with BBB about my
  complaint.
  
  
  
  I authorize BBB to use and disclose to the business personal/client information related to
  the BBB complaint I have filed to the extent necessary to assist in the resolution of my
  complaint. I also authorize BBB to use information about my experience for research on
  marketplace practices, which may lead to publication of aggregate and demographical data
  but will not result in the publication of personal/client information.
  
  
  
  

  Complaint ID: ********

  Name: ******* ********

  Business Response

  Date: 07/11/2025

  Dear Better Business Bureau, 
  
  In response to the client's complaint, an appointment has been scheduled for the afternoon of July 16th to review and address the matter in detail.
  
  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly. 

  Business Response

  Date: 07/18/2025

  Dear Better Business Bureau, 
  
  Regarding the client’s complaint, please note that the amended return was completed on Wednesday, and the issue has now been resolved.
  
  We assure you that we take the concerns of our clients seriously and make every effort to resolve matters thoroughly and fairly.  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a federal government employee living overseas and used H&R Block Expat Taxes to file my tax returns. I also paid extra for an agent to review my tax preparation to ensure accuracy. After an IRS audit, I received a bill for approximately $14,000, including penalties and fees.
  
  When I contacted H&R Block to utilize their audit protection service—which I had paid for—they informed me that I had failed to consistently identify myself as a federal employee in some parts of my filing, although I had done so in others.
  
  I want to emphasize that my Leave and Earnings Statements (LES) from the federal government, along with the EIN, were uploaded as part of my tax submission. Moreover, I had specifically paid for a professional review to verify the accuracy of my filing.
  
  Now, H&R Block insists that I am responsible for the IRS charges and has ceased responding to my emails and requests for assistance.
  
  I have filed taxes for three years and have been audited twice, which suggests that I may owe additional amounts related to a tax credit I previously received.

  Customer Answer

  Date: 07/03/2025

  I authorize
  H & R Block Inc., U.S. Headquarters
  to disclose to BBB personal/client information related to the BBB complaint I have filed so
  that BBB, at my request, may assist in the resolution of my complaint. Personal/client
  information may include the following if applicable: (a) information about a transaction or
  payment, (b) student records, (c) information about an alleged debt, and (d) information
  covered by an attorney/client privilege. If applicable, I waive the attorney/client privilege to
  the extent reasonably necessary for the attorney to communicate with BBB about my
  complaint.
  
  
  
  I authorize BBB to use and disclose to the business personal/client information related to
  the BBB complaint I have filed to the extent necessary to assist in the resolution of my
  complaint. I also authorize BBB to use information about my experience for research on
  marketplace practices, which may lead to publication of aggregate and demographical data
  but will not result in the publication of personal/client information.
  
  
  
  

  Complaint ID: ********

  Name: ******** *****

  Business Response

  Date: 07/07/2025

  Dear Better Business Bureau, 
  

  In order to thoroughly review and address Ms. *****'s matter, we kindly request that the client provide the name of the tax professional she worked with. Additionally, we would appreciate it if the client could share all correspondence received from the IRS related to this issue. This information will assist us in conducting a comprehensive review.

  Thank you. 

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used this company to do our taxes. We first started out at the Stoneham, MA location. After constantly trying to get in touch with the office to find out about our taxes, on the day that taxes were due, we were finally contacted tell us that we owed $3,000 in taxes and that they were going to file for an extension. After the extension, it was weeks that we tried to get in touch with the Stoneham office to find out the status. Either no one answered the phone, or we were told that they were working on it. After getting nowhere, we made an appointment with the Saugus office to see if they could help. They got our information and were told that these would be done quickly. Again, after numerous calls and messages, we've gotten anything resolved. As of 6/30/25, we spoke to someone who told us that the person doing our taxes was not in the office and that that person had all our paperwork. AGAIN, we were told that someone would get back to us on 7/1/25 but no one ever did.
  So H&R block has all of our information that we can't get back because the person who's doing our taxes is not in the office or that they don't get back to us.

  Business Response

  Date: 07/10/2025

  Dear Better Business Bureau,

  In response to the client's complaint, we apologize for any inconvenience caused. The office has contacted the client and provided their return for review and signature. The office is now in direct contact with the client and will proceed with filing once the signed documentation has been returned. As a result, we consider the matter resolved. We assure you that we take our clients' concerns seriously and strive to resolve matters thoroughly and fairly.

  Sincerely,

  H&R Block

  Customer Answer

  Date: 07/14/2025

  Complaint: ********
  
  
  
  I am rejecting this response because:

  Hello,

  Just an update.  We have been contacted by HR Block.  They told us we had an over $7,000 balance due to the government.  We have asked them to give us a copy of the return for our review before sending it in.  We were told that the tax return would be on their portal.  However, it isn't and they have charged our credit card $150 for their service which isn't complete.

  
  Sincerely,
  
  
  
  ********* *****

  Business Response

  Date: 07/14/2025

  Dear Better Business Bureau,

  In response to the client's rebuttal, the office has contacted the primary taxpayer, Ian Power. The client has advised that he will be in on Wednesday, July 16, 2025, to review and sign the return. As a result, we consider this matter resolved. We assure you that we take our clients' concerns seriously and make every effort to resolve matters thoroughly and fairly.

   

  Sincerely,

  H&R Block

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my 2021, 2022 and 2023 taxes with the H&R Block in Ansonia, CT 06401. I paid for the "Peace of mind," in an effort to protect myself. I had to utilize a CPA for 2024 for personal reasons that are beyond the scope of this complaint. However the CPA compared my 2024 taxes to my 2023 taxes and pointed out a few errors made by person who prepared my 2023 taxes. 1) I had asked to file single head of house hold for 2022 and 2023, she did not file it for me this way, this cost me more money in my return. 2) I had an HSA for 2023, I gave her the form. She did not include this even though it can only be used for medical reasons. 3) I had stocks that there was no exchange of monies. I did not buy any stocks, sell and stocks or recieve any dividends, but the preparer should have still placed the financial info on my taxes.
  I asked **** ***** the District supervisor to have my 2023 taxes addended and H&R Block wants to charge me for their mistakes. Their errors cost me money. I have discussed this with other members of the H&R block team in Hamden and Orange, and all state that I will be charged for them to addend their mistakes.

  Customer Answer

  Date: 07/02/2025

  I authorize
  H & R Block Inc., U.S. Headquarters
  to disclose to BBB personal/client information related to the BBB complaint I have filed so
  that BBB, at my request, may assist in the resolution of my complaint. Personal/client
  information may include the following if applicable: (a) information about a transaction or
  payment, (b) student records, (c) information about an alleged debt, and (d) information
  covered by an attorney/client privilege. If applicable, I waive the attorney/client privilege to
  the extent reasonably necessary for the attorney to communicate with BBB about my
  complaint.
  
  
  
  I authorize BBB to use and disclose to the business personal/client information related to
  the BBB complaint I have filed to the extent necessary to assist in the resolution of my
  complaint. I also authorize BBB to use information about my experience for research on
  marketplace practices, which may lead to publication of aggregate and demographical data
  but will not result in the publication of personal/client information.
  
  
  
  

  Complaint ID: ********

  Name: ***** **** 

  Business Response

  Date: 07/09/2025

  Dear Better Business Bureau,
  Thank you for bringing the client’s concerns to our attention. In coordination with our internal teams, we are actively working with the client to address the matter. We will provide an update once a resolution is reached.
  Thank you.
  

  Business Response

  Date: 07/11/2025

  Dear Better Business Bureau,
  Thank you for bringing the client’s concerns to our attention.
  
  In coordination with our internal teams, we connected the client with a local office, where they were offered options on what local office to visit to receive assistance in amending their tax return. These services will be provided at no additional cost.
  
  We sincerely apologize for any inconvenience this matter may have caused. The situation has been thoroughly reviewed to ensure an appropriate resolution was reached.
  
  We take all client concerns seriously and, based on the actions taken, we consider this matter resolved. We respectfully request that the case be closed at this time.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my tax return with them and paid for their audit free guarantee which according to them means that if I get audited they would help clear it up for me well paid the $100 or so and when I reported that I was audited I was completely ignored and told just to turn in some paper which I did and still was told I owe money not a small amount over $3000 dollars because the IRS said I lied on my form which I did no such thing but took even the notice I was sent to H&R Block and was told they would call me but nothing call ever came and when I tried to call was put on hold then phone hung up tried calling again and no answer

  Business Response

  Date: 07/09/2025

  Dear Better Business Bureau,
  Thank you for bringing the client’s concerns to our attention. In coordination with our internal teams, we are actively working with the client to address the matter. We will provide an update once a resolution is reached.
  Thank you.

  Business Response

  Date: 07/22/2025

  Dear Better Business Bureau,

  In response to the client’s recent rebuttal, we have reviewed the concerns raised and determined that they do not present any new issues regarding H&R Block’s products or services that have not already been addressed. Accordingly, we respectfully refer your office to our original response dated July 11, 2025. As such, we consider this matter closed. Please be assured that we take all client concerns seriously and are committed to addressing them thoroughly and fairly.

   

  Sincerely,

  H&R Block

  Customer Answer

  Date: 07/22/2025

  Complaint: ********
   
  
  I am rejecting this response because:they say it's not their product then why are so many people being audited when H&R Block files their taxes I think H&R Block is truly stealing from their client and should be Investigated by the IRS and FBI
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my taxes Feb 2024. I have received 6 letters from IRS regarding numerous issues with filing performed by HR block.
  I am now after 6 months requesting status from IRS which is totally inconsistent with status being reported by filing agency.
  I my liable legally, I may have improper filings with IRS , unknown filing status at this point with the IRS. I have NO AVENUE to com.unicate with HR Block the local filing agency has no clue and I don't trust them to inform me properly how to proceed.

  Customer Answer

  Date: 06/30/2025

  I authorize
  H & R Block Inc., U.S. Headquarters
  to disclose to BBB personal/client information related to the BBB complaint I have filed so
  that BBB, at my request, may assist in the resolution of my complaint. Personal/client
  information may include the following if applicable: (a) information about a transaction or
  payment, (b) student records, (c) information about an alleged debt, and (d) information
  covered by an attorney/client privilege. If applicable, I waive the attorney/client privilege to
  the extent reasonably necessary for the attorney to communicate with BBB about my
  complaint.
  
  
  
  I authorize BBB to use and disclose to the business personal/client information related to
  the BBB complaint I have filed to the extent necessary to assist in the resolution of my
  complaint. I also authorize BBB to use information about my experience for research on
  marketplace practices, which may lead to publication of aggregate and demographical data
  but will not result in the publication of personal/client information.
  
  
  
  

  Complaint ID: ********

  Name: **** *****

  Business Response

  Date: 07/08/2025

  Dear Better Business Bureau,
  Thank you for bringing the client’s concerns to our attention. In coordination with our internal teams, we are actively working with the client to address the matter. We will provide an update once a resolution is reached.
  Thank you.

  Business Response

  Date: 07/09/2025

  Dear Better Business Bureau,
  Thank you again for bringing the client’s concerns to our attention.
  
  In coordination with our internal teams, we connected the client with a local office, where they received assistance in amending their tax return. These services were provided at no additional cost.
  
  We sincerely apologize for any inconvenience this matter may have caused. The situation has been thoroughly reviewed to ensure an appropriate resolution was reached.
  
  We take all client concerns seriously and, based on the actions taken, we consider this matter resolved. We respectfully request that the case be closed at this time.