Business ProfileforArmed Forces Bank N.A.

I am a new account holder started February 20, 2024. And I have not received my card. It says it takes 10 to 14 business days I’d have to do transfers through the bank but I have been locked out every single day since. Except for Saturday and Sunday, which I was blocked all weekend because they don’t deal with any issues except for Monday through Friday 8 to 5 CT. Every single time all I was told is a different story I couldn’t use wire, ACH, transfer now, external transfer, and I even had two accounts linked with it and both verified through their process. And what the big problem is is their security questions they ask you 5 to 6 questions of your history and they even ask even if you had no part with anybody property they asked if I was associated with it Friday Monday Tuesday I passed today they gave me some off-the-wall questions as far as my past, and I failed it And now my accounts locked and I have to send a drivers license photo with a signature on a white piece of paper to get it unlocked. Meanwhile, my direct deposit which they forced me to do to get the bank account is stuck in there and I’ve had no money since Thursday. There is no way to get MY money until that gets done. They say they record phone conversations, but all they have to do is look at it and know that I am real because I’ve already sent all that stuff when I applied for the checking account and a small line of credit I never believed, in banks, I haven’t had a bank or credit for 20 years, because this exact reason I trusted my floor safe more than I trust the bank and this is what I get because the only thing you can do these days is have credit the dollar amount don’t mean nothing anymore in cash. I was told for being a veteran that this would be a great bank. And lastly, I set up a phishing password for this after the second time of calling in, but they say that don’t work for external transfer locks. Sincerely Coach C****