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Business Profile

Tree Services

ARBOR Tree Care & Vegetation Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning,
    I filed a complaint yesterday with you.  I know it can't be changed, edited or deleted but can I add to it?  I typed in a wrong date of 2/1/14, which should be 2/19/24.  Just wanted it to be correct.

    Thank you,
    ***********************
    **********************
    **************************

    Customer Answer

    Date: 05/22/2024

    I commissioned Arbor Tree Care, LLC, to remove a large tree, grind the ***** down and also remove a large **** on the property located at ******************************************* (rental property). I had used this company before so I didn't anticipate there would be any problems. He removed the tree and **** but he did not grind the ***** down. He, *****************************, told me in February that the man with the grinder was in an accident so he would let me know when he would do the ***** grinder after it was fixed. On March 29, 2024, I texted him to find out what's going on and to get a date when the work would be finished. He texted me back to say there was a part that was back-ordered on the grinder. It was supposed to be in late the follwing week so he should be up and running by the week after that. On April 22, 2024, I texted and asked that he give me a date when he would do the ***** grinding. I got no response. On May 13, 2024, I again texted him to inform me what's going onwith the ***** grinding that still needs to be done. As of today, May 21, 2024, I still have not heard back from him. I want him to reimburse me the amount for the ***** grinding so I can have someone else to do the work, which doesn't appear is going to happen since he won't respond to me. I paid a total of $4,400. The invoice, #***, he sent me, which I paid on 2/1/14, did not separate the amounts for the tree removal, ***** grinding and **** removal. So I don't know the amount for the grinding itself. His Tax # is *********. I'd like a refund so I can get some other company to grind down the *****. I no longer trust Arbor Tree Care to finish this job.

ARBOR Tree Care & Vegetation Management is NOT a BBB Accredited Business.

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