Complaints

This profile includes complaints for Credit Control LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Credit Control LLC

  3300 Rider Trl S Ste 500 Earth City, MO 63045-1338

  
• 

  Credit Control LLC

  8001 Woodland Center Blvd Ste 200 Tampa, FL 33614-2434

• 

  Credit Control LLC

  8001 Woodland Center Blvd. Suite 200 Tampa, FL 33614

• 

  Credit Control LLC

  9275 W Russell Rd Ste 300 Las Vegas, NV 89148-1480

• 

  Credit Control LLC

  9929 Race Track Rd Tampa, FL 33626-4458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a old account with ****** which they picked up and have sent me numerous letters to pay. I sent an email and I agreed to settle for an amount. And then once I paid, they stopped communications and blocked me from email and refuse to answer any other questions . I want my debt cleared and reported to the credit agency like we agreed upon, I paid$700 of the $1,219. Which then was to settle the account paid OFF!! They left a remaining balance and then stopped communication.

  Customer Answer

  Date: 04/18/2025

  I just wanted to add these screenshots of our emails. This is the email they were conversating with me which now all of a sudden. My email has been blocked and I can no longer log into my account, which I have paid them $700. 

  

  Business Response

  Date: 04/23/2025

  We are in receipt of the complaint from ****** ******, forwarded to our office through the portal on April 18, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ************************************

  In reviewing our file, we find that the account was placed with our office on December *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint.The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.

  A review of our business records confirms Ms. ****** settled the account subject to this complaint on April 15, 2025. Credit Control posted Ms. ****** settlement payment in the amount of $700.00, and reported the settlement to the current creditor, *************************************

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency.
  Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by the current creditor.

  If the consumer has any questions or needs further assistance from Credit Control, she can contact ***** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ******************************* at ************.

  Customer Answer

  Date: 04/23/2025

  Complaint: 23221228
  
  I have reviewed the business' response and am rejecting it because:
  
  If you are not the current creditor or cannot make any deals or negotiation, why are you able to fraudulently Take $700 from me and tell me. My debt is settled???  when when BB reached out to you. You state that this is not your account.??? So Will you refund my money? Since you do not have this account, so I can pay it to the proper account holder to clear this debt?? I would like a refund . 
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/01/2025

  We are in receipt of the rebuttal from ****** ****** regarding our response to the complaint originally forwarded to our office through the portal on April *******. Upon receipt of your correspondence, we documented this rebuttal and forwarded a copy to our client, *************************************

  As stated in our prior response, the account subject to this complaint was placed in our office for third-party debt collection services by the current creditor, ************************************. In response to the consumers request in her rebuttal response, Credit Control issued a refund in the amount of $700.00. The funds were sent to the consumer electronically on April 29, 2025. Credit Control has ceased its collection efforts with regard to this account.

  If the consumer has any questions or needs further assistance from Credit Control, she can contact ***** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ******************************* at ************.

  Customer Answer

  Date: 05/04/2025

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: April 15, 2025 I have had no contact with Credit Control LLC prior to this occurrence and I have never heard of this company.When looking at my bank statement yesterday I noticed a debit of $359.00 from my checking account, stating this was an electronic transaction and an electronic signature was on file. I have never supplied my signature electronically or otherwise to Credit Control and emphatically state I have never had an account with this company.I expect full restitution immediately. I am attaching a pdf of records from my bank.

  

  Business Response

  Date: 04/23/2025

  We are in receipt of the complaint from ***** *******, forwarded to our office through the portal on April 17, 2025. Upon receipt of your correspondence, we documented this complaint and conducted an investigation into the consumers claims.

  In reviewing our file, we find that the payment referenced by the consumer was not initiated by Credit Control. The payment information was entered into our website for processing. In order to process a refund, we need the consumer to send a copy of the bank statement containing the following information:

  - Full name and address of the account holder

  - Evidence the payment was processed to the account and the funds cleared the account

  - Evidence of any resulting overdraft charges

  If the consumer did not authorize the payment in question on behalf of any other party, we recommend she alert her bank to the fraudulent charge as soon as possible. The consumers account information was entered into a web-based payment portal and we do not have access to the banking information provided.

  If the consumer has any questions or needs further assistance from Credit Control, she can contact the legal department via email at *************************************************************************************************************.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with credit control LLC. I do not have a contract with credit control LLC. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 04/23/2025

  We are in receipt of the complaint from ********* *****, forwarded to our office through the portal on April 17, 2025. Upon review of the information provided by the complainant,we find that the complainant did not provide account-level information regarding the account subject to the dispute.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control,LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, or a copy of any written communication sent by Credit Control pertaining to the account the consumer is disputing. Once Ms. ***** provides the information needed to identify the account subject to the dispute,and we are able to verify her association with the account subject to the complaint, we will respond to the concerns expressed in the complaint filed on April 17, 2025.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ******* several times to work out a payment plan for a past due credit card debt several times they offered no assistance and sent my account to **********************. I called LLC to try and resolve this debt. The first representative started by LECTURING ME about what I agreed to when I opened this account with ******* I called to resolve this debt Not be insulted or lectured. He hung up the phone on me so I called back and spoke to the lead ****** at clinic Control LLC named *****. The first ****** was the collection backto *******. I find that LLC Credit control. LLC was rude disrespectful and very unhelpful in resolving this matter when I am calling to resolve my debt, not the other way around. ****** The second ****** was ***** who said he would file a complaint about ****** but that they were not able to deal with this debt would send it back to *******, which would then prolong resolving this issue and putting more negative marks on my credit report While I wait for ******* to get this account back in their possession and decide which collection agency to send it back to or they were going to send it back to LLC I find all of this horrible, especially since Im the one trying to resolve this debt. Theyre not calling looking for me. I called them And was treated terribly. Now it will be more negative marks on MY CREDIT REPORT. It was bad enough to be lectured. Now theyre not even willing to work with me so itll delay it further. They dont know my ******alsituation and my finances. How dare they?

  

  Business Response

  Date: 04/28/2025

  We are in receipt of the complaint from ********** *******, forwarded to our office through the portal on April 16, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *******************************

  In reviewing our file, we find that the account was placed with our office on March *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint.The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.

  Credit Control reviewed the calls subject to the complaint and determined that the consumer does want to resolve the account. It was explained to her that due to the complaint, it would not be appropriate to offer a payment plan as the account would be getting returned to the bank as a result of the filing of the complaint. The consumer and agent both seem to mutually agree to end the call,therefore we cannot confirm who hung up the phone. We apologize for any inconvenience or disrespect the consumer felt during these interactions with our office.

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by *******************************
  
  In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, she can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, ************************************* at ************.

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I honestly dont get why CREDIT CONTROL LLC is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: 4824 Amount Disputed: $110

  

  Business Response

  Date: 04/22/2025

  We are in receipt of the complaint from ******* ***, Sr.,forwarded to our office through the portal on April 15, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, *** Communications.

  In reviewing our file, we find that the account was placed with our office on August 31, 2024, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.

  Credit Control received correspondence from the consumer on March 18, 2025, at which time his account was updated to reflect his dispute and moved to cease. In response to the consumers dispute, the account subject to this complaint was recalled from our office on March 20, 2025, at which time, Credit Control initiated a request to delete the tradeline subject to this dispute.?Please note,Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by *** Communications.

  If the consumer has any questions or needs further assistance from Credit Control, he can contact **** *******, Director of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers disputes of the account should be directed to the creditor, *** Communications. 

• Initial Complaint

  Date:04/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding an account **********************, LLC is reporting under account #*****************, with a balance of $714.98 and an open date of 3/10/2025. I dispute the validity of this debt and have never entered into any contractual agreement with Credit Control, LLC.I sent a written request for verification, including documents showing a legal right to collect or report this account. They failed to provide any supporting documents or evidence within the required timeframe. Their lack of response is a violation of both the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA).This unverified collection has severely impacted my creditworthiness. I have experienced stress, financial disruption, and lost opportunities due to false or unproven information being reported. Ive been denied credit and my reputation as a responsible borrower has been unfairly damaged.If Credit Control cannot produce proper verification within 14 days, I am demanding that this collection be immediately removed from Equifax, Experian, and TransUnion. Written confirmation of deletion must be provided to **** am also filing a complaint with the ************************************ and will consider legal action if this is not resolved promptly.

  

  Business Response

  Date: 04/21/2025

  We are in receipt of the complaint from ********* ******, forwarded to our office through the portal on April 12, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, Citibank, N.A.

  In reviewing our file, we find that the account was placed with our office on December 29, 2024, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.

  The consumer previously contacted Credit Control on January 10, 2025. During the course of that call, the consumer requested a letter from Credit Control regarding the debt subject to this complaint. A copy of the model validation notice was mailed to the consumer at the address of record. The consumer called Credit Control again on February 3, 2025, and requested validation of debt. Validation documents were mailed to the consumer on February 4, 2025. A copy of the documents validating this debt have been uploaded with this response. The most recent conversation with the consumer occurred on April 2, 2025. The consumer was provided with our mailing address to submit correspondence.

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher, including any associated tradeline reported by ********, N.A.

  In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.

  If the consumer has any questions or needs further assistance from Credit Control, she can contact ***** *******, Director of Operations for Credit Control, LLC at ************. Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ********, N.A at ************.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have gotten several request since last September 2024 from six different companies stating they are debited collectors on account of cabelas club ****1487 that is. It was not our account or number. We have stated this is not or has ever been our account. ******* **** closed our account after numerous years with them due to we think a fraud /suspious complaint filed by use on the account we did have but not this number. We have asked for verification of debt with more than just a statement which is our right under the law FDCPA that states it has to include more than just a statement This can be produced easily by a scammer and information on this original correspondence didnt match to attached document sent when it returned. As well as the original creditor is not a company or one we had card with. So we have actually never gotten verification it is our debt. To which it is not our debt. We tried to get the issue with cabelas fixed but the two calls made 4/2023 and 7/22/23 only had them tell use we were good paying customers and they couldnt access account. A supervisor would return our call. As of to date we never received that call or explanation of reason for closing account. We couldnt access account any longer. Never received correspondence from ******* regarding this even after the numerous letters sent. We did after 4/10/23 filing the fraud/ suspicious activity case. The next couple weeks got several emails on new cards being mailed to look for those that never came. When we called they had no response for this either. So this is not our account or has it ever been. This harassment, distress and time bullying us into paying a debt we never owed under the above law needs to stop. Since it so many companies it seems like fraud on these companies parts as well.

  

  Business Response

  Date: 04/10/2025

  We are in receipt of the complaint from RonWen Venskoske, forwarded to our office through the portal on April 6, 2025. Upon receipt of your correspondence, we reviewed our records and found that the name of the complainant does not match the consumer's name for the account provided. As such, Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.

• Initial Complaint

  Date:04/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not reliable for this debt with CREDIT CONTROL LLC. I do not have a contract with CREDIT CONTROL LLC, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 04/09/2025

  We are in receipt of the complaint from ****** ******, forwarded to our office through the portal on April 6, 2025. Upon review of the information provided by the complainant, we find that the complainant did not provide account-level information regarding the account subject to the dispute.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the internal reference number provided by Credit Control,LLC on any written correspondence sent to the consumer, the original account number assigned by the ************************ of record, or a copy of any written communication sent by Credit Control pertaining to the account the consumer is disputing. Once ********* provides the information needed to identify the account subject to the dispute, and we are able to verify her association with the account subject to the complaint, we will respond to the concerns expressed in the complaint filed on April 6, 2025.

• Initial Complaint

  Date:04/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* WIRLESS, I do not have a contract with CREDIT CONTROL LLC, they did not provide me with the original contract as I requested

  

  Business Response

  Date: 04/09/2025

  We are in receipt of the complaint from ****** *****, forwarded to our office through the portal on April 6, 2025. Upon review of the complainants identifying information,we find that the complaint does not provide the verification information required to respond meaningfully to the concerns raised in the accompanying complaint. As such, Credit Control cannot respond to the allegations in this complaint due to the risk of third-party disclosure.

  Examples of information that would allow us to respond meaningfully to the concerns addressed in this complaint would be the last four digits of the consumers SSN along with date of birth and/or the address of record for the account in question. Once we are able to verify the identity of Mr. ***** and his association with the account subject to this complaint, we will respond to the concerns expressed in the complaint filed on April 6, 2025.

  Customer Answer

  Date: 04/10/2025

  My social security number is ***********

  my DOB **********

  the address for account in question is 
  **************************

  

  Business Response

  Date: 04/15/2025

  We are in receipt of the complaint from ****** *****, forwarded to our office through the portal on April 10, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, Verizon.

  In reviewing our file, we find that the account was placed with our office on August 22, 2024,at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint. The account in question was placed with Credit Control for third-party collection services only. This complaint is the first notice Credit Control has received regarding a dispute or request for validation from the consumer. The consumers dispute has been escalated to the current creditor for further review. A copy of the validation of debt pertaining to the account subject to this complaint has been uploaded for review.

  With regard to the consumer's credit report, Credit Control is not a data furnisher for the account subject to the complaint and has not reported it to any consumer reporting agency. Please note, Credit Control does not have the authority to amend or delete any tradeline for which we are not the data furnisher,including any associated tradeline reported by ********
  
  In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, he can contact **** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ******* at **************.

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a ** ***** "free" credit card for a current purchase which was paid by my personal credit card not the "FREE" ** ***** credit card. I never used the ** ***** card ever. I never received a bill, as just makes cents seeing as though I never used their card. This bank says because I signed up for this "free" credit card ** ***** charged me $23 dollars for this "free" card. Now this Credit Control, LLC is sending me a notice of collection for $233.65. Even this were true 100% interest for a supposed 7 old month none existing bill has to be illegal none existing charge seems over thee top

  

  Business Response

  Date: 04/08/2025

  We are in receipt of the complaint from ****** ********, forwarded to our office through the portal on April 3, 2025. Upon receipt of your correspondence, we documented this complaint and forwarded a copy to our client, ***************

  In reviewing our file, we find that the account was placed with our office on March *******, at which time our initial communication was sent to the consumer notifying them of our representation. It should be noted that Credit Control is not the current or historical owner of the account subject to this complaint.The account in question was placed with Credit Control for third-party collection services only. The consumers dispute has been escalated to the current creditor for further review.

  Credit Control spoke with the consumer on April 3, 2025, at which time the agent requested validation of debt for the consumer. The consumers complaint pertains to actions and communications with entities other than Credit Control.The dispute referenced by the consumer predates placement in our office; therefore,Credit Control cannot respond meaningfully to the allegations in this complaint as it has no direct knowledge of the events referenced. 

  In response to the consumers dispute, Credit Control has ceased its collection efforts with regard to this account.
  
  If the consumer has any questions or needs further assistance from Credit Control, he can contact ***** *******, Director of Operations for Credit Control, LLC at ************.Additional inquiries regarding the consumers dispute of this account should be directed to the creditor, ************** at ************.