Complaints
Customer Complaints Summary
- 9 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought my car in on October 2nd to diagnose a flashing oil light. They did an engine combustion cleaning and said that this will resolve the issue. On October 4th my oil light turned back on. I dropped it back off at the dealership and they told me on October 5th my oil pressure switch needs to be replaced. They started an oil consumption test on the 5th and recommended I drive my car for a ***** miles and bring it back afterwards for testing. I had a separate mechanic look at my vehicle and they verified my oil pressure switch did not need to be replaced so I did not proceed with the oil pressure switch through Hyundai. On October 31st my car reached the ***** miles need, they did an assessment and said my car is running just fine and they saw no problem with my car. On November 1st my oil light came back on - I dropped it back off at Hyundai. They told me my oil pressure switch is causing the problem. So I paid $170 for them to replace the switch. On November 4th, my oil light came back on again and they said they dont know whats causing the problem. They had my car for 4 weeks and called me on November 22nd and said my oil pump needs to be replaced. I told them I want in writing that the oil pump will fix my issue since I have done multiple things for almost 2 months to fix the issue - they said they cannot guarantee anything and that if Im not satisfied the best thing to do is to sell my car. I told them that my engine is probably damaged now because I was driving with a bad oil pump since October 2nd. They said they are not at fault for that and they cannot help me any further.
Business Response
Date: 12/24/2024
St Cloud Hyundai and ******** ****** have discussed her vehicle and the concerns that have appeared. The concern was an intermittent issue that ultimately required the oil pump to be replaced. St Cloud Hyundai was able to assist the customer with getting partial coverage from the manufacturer, even though the vehicle is outside of the manufacturer warranty. ******** ****** has agreed to the repair and the partial payment. Both St Cloud Hyundai and ******** ****** have agreed to keep an open line of communication throughout the remaining process. St Cloud Hyundai asks that this complaint be closed in a favorable manner.Customer Answer
Date: 12/30/2024
I am rejecting this response because:
I was offered 50% off the oil pump prior to me contacting the BBB and now theyre using it as a solution. I also ended up paying $844 for them to install a new oil pump in my car and I asked them to test drive my vehicle before releasing it to me. On 12/28 I picked up my car from Hyundai and only 2 miles were added to my odometer from when I dropped it off to them, leading me to believe the did not actually test drive my car. Which, had they of test drove the car, they would have noticed that my oil light came back on just after 7 miles of driving it. I had to turn back around and drop it off back at Hyundai so they can diagnose the issue AGAIN. So I paid $844 for my oil light to still be on, even after they said they were confident the oil pump replacement would solve the issue. St. Cloud Hyundai has now had my car 2 months and they cannot figure out whats wrong with my car but they have no problem billing me for the expenses. I am not satisfied and ***** didnt help in resolving any of my concerns about my car or St. Cloud Hyundai potentially damaging my engine.Business Response
Date: 01/04/2025
St Cloud Hyundai has been working with the manufacturer on a solution. We have stayed in contact with ******** and are currently waiting on guidance from Hyundai Motors. St Cloud Hyundai will continue to provide updates when they become available to us. St Cloud Hyundai has followed the guidance and suggestions from the manufacturer throughout this repair process and will continue to do so.Initial Complaint
Date:12/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1/29/2022 brought my car to this dealership and I was told it was fixed. Drove there, check engine light still on. After wasting my time and not fixing it initially a week later they fixed it. March 2022 same issue with the oil consumption, did a test, said they fixed the issue. Now fast forward to 12/2022 and my entire engine needs to be replaced.I have been calling for a week straight asking for updates, ****** has been zero help. Its a week before Christmas and Im pregnant with no car and no loaner available. Ive completely facilitated every conversation. Ive literally never been more disappointed in a business ever.Repair my vehicle for free completelyBusiness Response
Date: 12/20/2022
St Cloud Hyundai has spoken to *************************. Our service department was able to supply ******** with a loaner vehicle as we work with Hyundai to resolve the mechanical concerns. ******** and St Cloud Hyundai plan to keep an open line of communication while the vehicle is in our shop. St Cloud Hyundai asks that this complaint be closed in a favorable manner.Initial Complaint
Date:10/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I Bought A 2019 Hyundai ************** In December Of 2021. The Dealer Saint Cloud Hyundai Represented The Vehicle Just Needing A Front Left Fender Replacement . After Having A Body Shop Inspect It It Needed A Front Fender. Fender Skirt , Fender ******************************* & Front Facia Replaced With Primer , ***************** The Cost Was $3000.00 Because Of Saint Cloud Hyundai Not ********************** Responsibility For A $35,000 Vehicle Manufactured In 2019 Should Not Have Been Sold In This Condition . . I Still Owe $3000.00 To The Body Shop , I Expect Saint Cloud Hyundai To Compensate Me For The Balance Owed Plus $1000.00 For The Dealer Misrepresenting The Actual Condition Of The Vehicle. The Dealership Also Said After 6 On Time Payments They Would Refinance The Vehicle. 4 Months Into The Contract The Vehicle Depreciated $8000.00 At The 6th Payment The Dealership Said They Could Not Refinance It Due To Depreciation. Another Misleading And Not Truthful Statement . As A Result Of This Our Credit Scores Have Dropped Significantly . I Also Expect A Written Apology For The Disrespect And The Rude Staff At Saint Cloud Hyundai . I Have Given Them More Than Enough Chances They Lie To *************** People Just Make Money .Business Response
Date: 10/10/2022
St Cloud Hyundai has diligently attempted to contact ********************** since his complaint on October 3rd. We have sent multiple emails and left several messages on his phone with no response. It was St Cloud Hyundai's intention to discuss again the concerns with **********************. ********************** did purchase the 2019 Hyundai Sonata in December of 2021 with a known dent in the front fender. This damage was to be taken care of by the customer. ********************** did express concerns regarding the dent a few months after the purchase, to which St Cloud Hyundai had asked ********************** to purchase a fender, and the dealership would install it for him at no charge. ********************** chose to go elsewhere to have repairs done. I understand the frustration of a $3000 repair, however, the damage was a known issue at the time of purchase. St Cloud Hyundai has spoken to ********************** previously regarding the ability to refinance or trade his current vehicle. There are many factors associated with this, and St Cloud Hyundai has explained these to **********************. St Cloud Hyundai would like to apologize to ********************** for any communication that he felt was not respectful or professional. St Cloud Hyundai ****** to maintain a professional relationship with every customer that comes to the dealership.Customer Answer
Date: 10/10/2022
I am rejecting this response because:
They did not agree to replace the fender and yes I did know the fender had a crease in it but I did not know the extent of the damage which far exceeded *********** in the fender the fender support was broke & and the inner fender liner was broke as well as the front facia needed replacement. I Feel They Should Pay For This As I expressed To Them Several TimesBusiness Response
Date: 10/11/2022
St Cloud Hyundai and ***************************** have discussed all of ******* concerns. An agreement has been made to alleviate ******* issues. St Cloud Hyundai and ***************************** agree to close this complaint in a positive manner.Initial Complaint
Date:09/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a car from St. Cloud Hyundai. Within 30 days we had a sensor go out, the alternator went out, the water pump went out and I was sold the car with tires that had dangerously low tred (wires poking out) that put our lives in jeopardy.Business Response
Date: 09/07/2022
*********************************** purchased a 2012 Hyundai ******** with 238,*** miles on it at the end of July 2022. The concern from the customer about the tires has been heard, and St Cloud Hyundai has agreed to put tires on the vehicle. ****** and St Cloud Hyundai discussed and had scheduled an appointment on 9/7/22 at 10:00 AM to have the tires installed. ****** has since decided to have tires installed at a different location. Once the tires are installed, ****** is going to forward the invoice to St Cloud Hyundai. It is unfortunate that the vehicle has experienced mechanical concerns, however, based on the age and mileage this vehicle does not have any warranty remaining. St Cloud Hyundai asks that this complaint be closed in a favorable manner.
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