Reviews

This profile includes reviews for Local Motion's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Local Motion

  2500 Walnut St Ste 300 Roseville, MN 55113-2554

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  Local Motion

  8625 Monticello Ln N Maple Grove, MN 55369-4548

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  Local Motion

  4902 Winnetka Ave N Minneapolis, MN 55428-4229

Review Details

• Review fromMary M

  Date: 08/19/2024

  1 star
  I am having issues right now as what the comments are below. Wow! I have a book to write and wish I had checked them out . But surprisingly they were recommended by CMS moving who weren't any better. They lie. I have had my mother's collectibles broken, now have broken my Mother's memories, so far my Sons ashes can't be found, I am currently living a nightmare. I have been left with all my boxes piled to the ceiling, in a 2 car garage. My furniture is everywhere nicked, scratched, a curio hutch with 2 legs broken off leaning against boxes of fragile China. They did not listen to me , so they even took everything laying loose and threw it in boxes. A checkbook, my jewelry was thrown everywhere, and were in a jewelry cabinet, I found some laying on the floor we just moved from, my disabled husband has 2 pairs of jeans that I went out to buy because none of his have been found. I can go on with more only moved a week ago Friday, and everything I touch is clean clothes that they packed with a full trash bucket from the bathroom, food was packed after I said no, why would you pack my food, but they did with cleaning chemicals packed with my food. I have not emptied very much at all, and they left me with my Husband who is a 74 yr old disabled vet with no jeans, his checkbook isn't found, he certainly can't help me, and I am very much more upset with not finding my Sons ashes. Who does this stuff? I was told I was living in an unhealthy environment and that everyone wanted to condemn my house and throw me out. Who are they to judge? But I could be turned in now since that is how they left me in my new house. Clorox packed with my food, as well as Heet, and other cleaning stuff. Please beware of all the movers. All I want is my Sons ashes to be found. I will handle the other issues in a professional environment very soon. They can not be getting away with stupidity, rudeness and the ***** I spent.

• Review fromSarah R

  Date: 04/30/2024

  2 stars
  Movers showed up 1.5 hours late despite having confirmed a start time with me prior. Senior moving consultant who scheduled appointment said he would get back to me when he started work that day, he did not. I had to reach out the following week to again voice my frustration. The consultant offered up the *** to call me which I said I would appreciate it. I did not hear from the ***. For all of the stress that goes along with moving already, this is not a vendor that made the process any easier on me. For the price that was paid and the communication received, I would not call this company again or refer them to a friend for a move.

• Review fromCindy K

  Date: 04/28/2023

  1 star

  Cindy K

  Date: 04/28/2023

  We used this company in 2021 and they were wonderful, so when we needed to move our mother from her 2-bedroom condo to assisted living, they were the first and only company we called. We were moving approximately 25 boxes, a few small furniture pieces and the distance was 1 1/2 miles. We got the estimate and we were pleased. Long story short, the movers were polite and nice, but the estimate went up by almost $400, reason being that the movers had to walk down a hall to the elevator and then had to "share" the elevator with other assisted living residents. When the estimate was given, the lady giving the estimate knew the movers were going from a condo (which meant a hallway to walk) to another 3rd floor residence (again, meaning a hallway to walk down) and she gave the estimate with that in mind. The final price to move our mother was MORE than we were charged in 2021 when we moved from a full 3 bedroom house to another 3 bedroom house that was over 40 miles away. This final price for my mother was all because the movers had to "share" an elevator! This company has become corrupt. "Buyer Beware!"

  Cindy K

  Date: 06/08/2023

  Again, this company will not own up to the fact that they are not a trustworthy company. Comments such as " I did not provide ***** with an estimate for her move" immediately says the company had no intention of complying with the previous owner's quote. "Exhaustive examining"???? I had to keep calling and asking for answers. I also see this company has many complaints since they took over Local Motion. Nope, this company is not ANYTHING like the old company. Once again, Buyer Beware.

• Review fromjade t

  Date: 03/02/2023

  1 star

  jade t

  Date: 03/02/2023

  Terrible customer service, ***************** up on me, argued with me about how they charged me, would not recommend using

  Local Motion

  Date: 03/07/2023

  **** sent **** an email stating that her $50 deposit had not been refunded and that she was going to report him to the BBB, her credit card company, and write a terrible review. **** called her to explain that her deposit had been refunded 2 days earlier. I listened to the recorded calls between **** and ****, and it was **** that hung up on **** as he was telling her to double check with her bank to see why the refund was not showing up on her end. She was irate that her account was not reflecting the $50. She has not called us back since that time, so I assume she saw the credit reflected in her account.

• Review fromJ. M.

  Date: 12/30/2022

  1 star

  J. M.

  Date: 12/30/2022

  I am extremely disappointed in the service of this company. We used them for a move in 2019 and they were wonderful to work with, but this time could NOT have been more different. (move date 11/1/22). The assessment of our belongings and time of move was significantly underestimated, and the team arrived with a smaller truck and without the appropriate boxes for the move. The crew was kind, but inexperienced so everything took much longer than it should have and we had multiple items broken throughout the move.The crew rushed out of the home and left multiple items in our previous home. I immediately followed up and spoke with ******. She assured me she would escalate my concerns but has not answered any phone calls since that day. I continue to call and NO ONE will phone me back. I have submitted multiple claims for my damaged property without any response. I continue to leave messages for different departments as I cannot understand how a business can operate in this fashion. I see the responses Local Motion is leaving on the reviews and feel infuriated at the excuses made. I have been calm and rational in all of my correspondences, but no one will contact us back. I believe my issues/frustrations can resolve is someone would just respond to a call, email or claim submission.

  Local Motion

  Date: 01/02/2023

  As I discussed with ***** during our 15 minute recorded call on 11/2/22, she received a 26 foot truck which is the largest one available. This job did not involve packing, so boxes would not be provided. The crew assigned was not new. As discussed with *****, the remodeling going on in her home during the move caused delays due to the lack of space for the crew to maneuver in and out of the home. *****'s husband also had the crew move additional items that were not included in her estimate which also added additional time and cost to the move. A large tv was left behind because it was not boxed and could not be safely moved on the truck. I am not sure why ***** left 2 messages in other departments as she had my direct dial. ***** has submitted only 1 claim for 3 damaged items on 11/10/22. Claims can take up to 90 days to process. If it is determined that *****'s items cannot be repaired, she will receive a cash settlement based on the coverage plan she chose. I have not received any emails from *****. If she would like to further discuss her concerns, she can reach me on my direct dial.

  J. M.

  Date: 01/03/2023

  It is disappointing to read this response. ******, I have tried your direct dial multiple times and you do not return calls, much like the other comments have shared. I would gladly send you an email- please provide the actual email contact. The lack of accountability in your teams performance is exactly why so many customers are frustrated with this company. You continue to blame the customers who are paying a significant amount of money for a move instead of realizing opportunities for improvement and bettering communication. It is good to know that the three claims I submitted roll into one and will take 90 days to review because NO ONE will respond when I ask that question. It was only when I went to the BBB that I received communication.

• Review fromClare M.

  Date: 08/02/2022

  1 star
  This was hands down, the very worst moving experience I have ever had. And I lived in a third world country for a few years, so this is really saying something.They showed up three hours late. Half the team wasnt working at any given moment. There were multiple antiques/ heirlooms that were damaged (I am STILL missing the main shelf to an antique hutch). At 1am, there was still 1/3 of our things left in our house, and half the movers went home. The other half gave up and took a full moving truck of our belongings with them with the assurance that they would deliver it (and finish the move!) the following day. The next morning, the truck never showed and management ignored our calls. We considered calling the police since we could not locate the truck and werent sure if/when it would be delivered. They charge our CC over $1000 more than was originally quoted, though we still have no word on the missing truck or the rest of our move. Finally, management calls us 24 hours after the truck goes missing, and immediately begins to berate me for underestimating how many things we had in our home (apparently this is my fault, although I gave him a detailed description of every room in our house, and he was supposed to follow up the week before the move with an in-person walkthrough... which he never did). He interrupts me every time I try to get a word in and eventually hangs up on me. He is sarcastic and unkind. He flat out refuses to finish the move for us.The next morning, two of our original movers show up with our truck, unload it and leave. My husband and his older dad spend the next four days renting a U-Haul in the morning and driving it back and forth throughout the day so our things would be out of the house before the closing date.I strongly encourage you to read ALL reviews and to research this company on BBB before you decide to use them. Please feel free to message me if you would like the long version of this review