Business ProfileforAmerican Waterworks

Work Date: 10/2/23 ******** was professional, coordinated, and polite.They are a credit to American Waterworks.I wanted 2 squares injected (humus soil had shrunk due to drought, and left space underneath 2 squares under the new front sidewalk) and a block by my side deck lifted and stabilized. The salesman added 4 adjacent blocks in my very new driveway that abutted the sinking block and told me it was necessary. Well, they're level, slope properly and about 3 years old, but if that's what it will take to correct the bad block, OK, you're supposed to know what you are doing. I paid the $262.70 down. I have searched my office. I do NOT have a copy of that P.O.******** did the front squares, then looked at the trouble square and tried to lift it. The lever just went down into the soil and the block would not budge.Dom the ******* decided they couldn't fix that one.The Change Order states "No price adjustment due to it being a minimum bid." WHAT MINIMUM BID?? This is news.I got some class 5 fill and removed my temporary protective fill. Surprise: there's nothing between the bad square and my foundation but my temporary fill. The salesperson had never even pulled the plastic sheet away and looked. Yes, I was with him the entire time he was at my house. When I called him said replied he'd have someone take a look. I put my temporary fill back in place, and it never moved, so no one came and looked. Your charge for filling under two NOT SINKING squares -- stabilizing 35 square feet of slab concrete was billed at $1313.52. I believe you owe me a refund. I was misled by someone who was writing the bottom line, not assessing the work properly.I believe you owe me a refund.