Business ProfileforLegacy Restoration, LLC

In May 2023, Legacy knocked on our door and said if we open a roof damage claim with our insurance, they would repair our roof. They said all we had to do was open the claim, then they would advocate for us, deal with the insurance adjuster, and repair our roof. In January ****, we noticed bubbling in our ceiling and called Legacy. I was told it was likely an ice dam, and of course, Legacy would take care of everything. 2 Legacy representatives came to look at our roof. They cleared snow off and damaged our siding in multiple places. 3 days after the initial leak, I was told that ice dams were not part of Legacys warranty and that I should file an ice dam claim with my insurance. I was told, If it was a recurring leak, Legacy would cover it, and I was pressured to file an ice dam claim. Legacy had also found insufficient venting, mold, and water damage that wasnt brought up to me, nor the insurance adjuster. I reminded them that the representative that came to inspect the initial leak found staining and evidence of a prior leak. I was told that Legacy had pictures showing that the stains were there prior to Legacy replacing my roof. Im sure the damage wasnt there before our roof was redone. I was then offered that Legacy would pay a portion of the cost for repairs. I sent Legacy a timeline Sunday (1/28/24) night, and asked to receive all pictures of the mold and water damage to my house. After no reply, I texted my contact asking if my email was received and again asking for the pictures of the mold and water damage. I was told on 1/29/24, that I was passed to the leadership team and they would contact me. Its 2/1/24, and Ive not been contacted, nor do I have a point-of-contact anymore. I would like Legacy to cover all repairs after they didnt advocate for the original fixes, pressured me into filing an insurance claim that would absolve them of responsibility, and lied to me about having photos of previous damage in my house.