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Business Profile

Real Estate Development

Greco, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a Corsa SLP Apartment unit on November 21, 2024, and submitted a $500 prelease deposit and an application fee. ******************* approved my application on November 27, 2024, and I requested further details about the upcoming lease via email on November 28, 2024 (the Thanksgiving holiday). I had still not received a lease and related paperwork by November 29, 2024; I requested to cancel the application and recover the $500 deposit due to a lack of communication from staff. However, management denied this request, asserting that I did not cancel my application within 24 hours of its approval. I claim that the Thanksgiving holiday obstructed my good-faith efforts to inquire about the lease and cancel the application within the 24-hour window. I request that management refund the $500 deposit in full.I have sent emails to Corsa SLP apartments, which have not been answered. I submitted a complaint to the ***********************************, and Greco LLC (the management company of ***** apartments) was ordered to address my concerns promptly and reply to the Attorney General within 10 business days. Unfortunately, Greco LLC also ignored the correspondence from the MN Attorney General, demonstrating a lack of professionalism and a disregard for ethical business practices. Therefore, I have decided to submit this complaint to the Better Business Bureau.

    Business Response

    Date: 01/30/2025

    Dear *****,
    Thank you for bringing this complaint to our attention. We take all customer concerns seriously and strive to maintain open and respectful communication with our residents and prospective tenants. We would like to address the concerns raised by the complainant regarding **** Carmacks application for an apartment at Corsa Apartments.
    To provide clarity, the complainant submitted a prelease deposit of $500 along with the application fee for a unit at Corsa  on November 21, 2024. Their application was approved on November 27, 2024. The complainant requested to cancel their application and recover the deposit on November 29, 2024. However,as per the terms of the application agreement, cancellations must be made within 24 hours of approval, and this request was made beyond that time frame.Our policy is designed to ensure clarity and fairness for all parties involved.
    We recognize that the Thanksgiving holiday may have contributed to a delay in communication. While we empathize with the complainant's concerns, our policy regarding deposits and cancellations is clearly outlined in the lease application terms. Our goal is to maintain transparency and fairness in all transactions and ensure that our policies are consistently applied.
    We are committed to resolving this issue amicably and are open to discussing potential next steps with the complainant. If further clarification or assistance is required, we encourage them to contact us directly at ************************************* explore possible resolutions.
    We also regret that the complainant felt the need to escalate the matter to the *************************** office and the BBB, as no communication was received by the applicant at the Greco office. We assure you that we are committed to providing excellent service and acting in good faith with all applicants and residents.
    Thank you for your time and consideration. 

Greco, LLC is NOT a BBB Accredited Business.

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