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Business Profile

Hearing Aid Repair

HearTech Warehouse, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 19, 2025, I paid $399 (in advance on **** credit card) for my hearing aid to be repaired by Heartech Warehouse LLC in **************. Heartech Warehouse was suggested to me by the hearing aid manufacturer's customer service department (Jabra/GN), since my hearing aid was out of warranty and they no longer repaired the product. The Heartech Warehouse website claimed by placing a $399 service order, the customer would be provided prepaid shipment to and from their facility and hearing aid repair. I spoke to **** ******* at the company *************) prior to placing my order for additional information. I then placed the order on their website, providing a credit card number for billing, recieved an order number *****, received my **** shipping label and sent my broken hearing aid. **** tracking shows the aid arrived at their label's shipping address on Feb 24, 2025. To date, I have not been able to contact them for order an order status response, no response to e-mails inquiries and no response to phone message call back requests. The Heartech Warehouse website is still up and operating (****************************). I fear have been scammed.

HearTech Warehouse, LLC is BBB Accredited.

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