Complaints

This profile includes complaints for J T R Roofing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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J T R Roofing, Inc. has 2 locations, listed below.

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  J T R Roofing, Inc.

  11200 Stillwater Blvd N Ste 106 Lake Elmo, MN 55042-8625

  
• 

  J T R Roofing, Inc.

  11109 Lockridge Ct N Stillwater, MN 55082-9458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complainant ************************ Claim # **-39L8-56F My email address: ******************** Complaint Against: JTR Roofing Location: *****************************************. *********, ** ***** Subject: Hail Damage Repair On 7/14/20**, a permit was placed on Rosenblooms door allowing for the *********** of the work pursuant to the ******************** regulations and/or legal authorization to begin work.Within days after the work was completed ********** noticed laziness in workmanship that consisted of nails and shingles on the floor of the (closed doors) water leaking into the garage below of where one of the vents was placed, areas on the garage and over the front door of the homes having lumps. ********** has pictures of all of this if needed for exhibits. The workers w/o my consent plugged some kind of generator into my outside electrical outlets w/o my consent. This electrical usage was not in the contract and/or advised of such use in the ****MOU. On 7/21/20**, ********** noticed on the permit that was pulled from the city had items checked as being repaired that did not have any real work completed such as siding and house wrap. After ********** advised the city inspector (Herb-LNU) of the irregularities, the inspector voided the permit, and advised ********** to direct JTR staff to apply for another permit. Exhibit will be provided if needed. **********, because of no legal permit (at the time of this complaint) advised JTR officials that no remedial action shall be taken until a new permit is pulled pursuant to the City of ****************** Code Enforcement regulation. JTR official argued the need for such a newly issued permit with **********, saying that it was not needed and is demanding payment before all work in completed in violation of agreement. JTR must pull permit to continue work pursuant to code regulation. JTR is becoming vitriolic because ********** finds sloppy work and contacted inspector.

  Customer Answer

  Date: 07/25/2023

  Yes. I am the one filing the complaint on my behalf.  Today, *** (housing inspector supervisor says JTR staff pulled the wrong permit for work never done.  JTR blames it on the city.  This gives the appearance that siding and other issues were replaced causing me harm in the future.

  The question is if JTR will have remaining work completed after one of its employees seemed upset due to my having the audacity to investigate the misleading issue? 

  

  Business Response

  Date: 08/21/2023

  I just left ************************. I have been working with him since he made this complaint. We have resolved all of his issues and concerns. He is happy with the work. All work is completed.

  Customer Answer

  Date: 08/26/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The owner came out w/o delay and addressed all issues at this time.  At this time matters are resolved.  The owner did not try to cover up issues.  The owner identified and corrected issues w/o delay.  GOOD SERVICE. 

  However, I hope and postulate the same response should issues arise moving forward as the materials settle etc?   .