Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having problems with Wolf River Electric company (AKA Wolf River Construction), who had assured me that they could replace my roof before snow last fall.After they were paid the initial money from ******** and my $800 deductible last fall, their project manager ******, was so inefficient in coordinating the job, he had to come back three times in as many weeks to get the measurements he needed to order supplies. By the time the supplies came in, it was too cold to replace the roof. So I told him Id wait till spring. He started pressuring me to get the roof done in the middle of winter. Any professional roofer knows not to install a shingle roof when temperatures are below 40 degrees. If the shingles crack and the materials fail to seal properly, the material warranty is null and void. Yet, ****** kept pressuring me. Then the company got in a new project manager and he too was pressuring me in January and February to get the roof done in between the snowstorms. I kept telling him late ***** or the first week of May, when temps. are above 40. He backed off then and said he'd reach out again in *****. Now that ***** is here, I cant get anybody at that company to call me back. I've called every day this week and finally reached someone by phone Tuesday and was told that theyd have the project manager return my call within the hour, but no one has responded to my calls or emails about getting on the schedule. Considering that they were so anxious to complete the job, and that their ****** failed to get the project on the books before snowfall as promised, I would have thought theyd call me first thing when weather permitted, since I have been waiting so long already.I would find a different company now, except **** River has $6080.03 of Allstate money and $800 of my own. I want to get this job done ASAP.I have documents to upload but system won't take the pdf.

  Business Response

  Date: 04/17/2025

  Hello *****,

  Thank you for reaching out and bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced regarding your roofing project.
  We take your concerns very seriously and want to assure you that we are actively looking into the matter. Our team is reviewing the full history of the project, including the communication and scheduling issues you've described. We are committed to understanding what went wrong and taking appropriate steps to address it.
  A member of our management team will be in touch with you directly to discuss your concerns and next steps for completing your roof installation as soon as possible. We understand your urgency, especially given the timeline and payments already involved.
  Thank you for your patience, and again, we apologize for the delays. Well be in contact shortly to ensure this is resolved promptly.

  Customer Answer

  Date: 04/18/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have informed them 3 times in 2 days that I am having multiple family emergencies and asked them to get back with me next month. I'm no longer interested in working with them and won't give them my business.

  Business Response

  Date: 01/15/2025

  Dear Mr. ***************** you for bringing your concerns to our attention. At Wolf River Electric, we prioritize open communication and customer satisfaction, and we regret any inconvenience caused.
  Upon reviewing our records, it appears that we had an appointment scheduled with one of our consultants for November 5, 2024, at 3:00 PM. Unfortunately, no one was present for the appointment, and we have not received any communication from you since that time.
  We sincerely apologize if our subsequent attempts to follow up caused any distress, especially during your challenging circumstances. Your request for no further contact has been noted, and we have removed your information from our communication list to ensure no future outreach.
  If you would like to discuss this matter further or confirm that your information has been removed, please feel free to contact us directly at ************** or ************************************************************.
  We appreciate your feedback and wish you all the best during this time.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have contacted Wolf River many times in regards to problems with our new build house that we bought for $660,00 on Dec 27, 2023 and they continue to ignore us. 1.) The hardwood floor in the main part of the house (entry way, mud room, kitchen, pantry, living room, dining room & the office). There are over 60 splinters, some over 3" long, the flooring store and worked with the supplier and they are going to provide an allowance for the floor, but we need Wolf River to step up and pay for removal, installation and all aspects of replacing the floor. The inspector found that there were pieces that were stained before we bought the house and Wolf River knew the floor was defective and they covered it up. 2.) The light in the dining room was installed in the walk way and not in the dining room above the dining table. They need to pay for fixing this. 3.) The lights in the basement closets flicker and need to be replaced. None of the other lights do this.4.) Basement bathroom door does not close, the door frame was installed out of level, as are some of the doors upstairs. This needs fixed.5.) The dryer does not dry, we had a service tech out and they discovered the vent was installed incorrectly, which included a screen not being removed causing the lint to build up in the vent. Also, the installation instructions were left in the vent. The tech said that is how dryer fires start and we had several wads of lent the size of softballs come out of the vent once the screen was removed. They need to pay for the tech fees to fix this.6.) The front bedroom is very cold. During the winter this bedroom was at least 10 degrees colder than the rest of the upstairs. The installer came out and replaced some parts of the furnace and said he would come back if that didn't fix the problem, it has not and he will not respond to our phone calls.There are other items, but I don't have enough space to enter them. We have only owned this house for 8 months/

  Business Response

  Date: 09/04/2024

  Dear *** and ***** **********,

  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration youve experienced. To our knowledge, we have not received any calls regarding these issues, and we were previously unaware of the situation.

  
  Please rest assured that we take this matter very seriously. Our head of the construction division will be reaching out to you shortly to address your concerns and ensure that any issues with your new home are resolved promptly.
  We value your satisfaction and appreciate your patience as we work to resolve this matter.

   

  Thanks, 

  Customer Answer

  Date: 09/12/2024

   I am rejecting this response because:  We have contacted Wolf River many times and have copies of the phone logs and emails (with "we will get back to you responses", but didn't).  so to say this is the first time they heard from us is incorrect and I'm sure their response is a generic response.  Since this complaint, they have reached out to us and even sent two of their staff down to review the complaints.  We are now at the, " it needs to be reviewed by our lawyers and approved by his boss" stage.  We are willing to wait a short time to hear back from them with what they are going to do, but I do not want this complaint closed out until a resolution has been agreed to.

  Thanks,

  ***** and *** **********
  
  
  

  Business Response

  Date: 09/13/2024

  Dear *** and Mrs. **************** hope this message finds you well. We have been in contact with our subcontractors and are actively working on scheduling them to make all the necessary repairs. We will be sure to keep you updated as things progress.
  We appreciate your patience in this matter and apologize for the inconvenience. 

• Initial Complaint

  Date:05/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wolf River did a very good job of installing my solar panels. However, I've requested a waiver of lien from them, which request was handed from one to another but not answered. I just want to be sure that none of their suppliers comes after me for payment. I don't anticipate it happening, but want certainty with that waiver.

  Business Response

  Date: 05/12/2023

  Hello *****,

  We passed on your request to our billing department and you should receive the lien waiver in the next few days. On our end we do show all of your invoices paid in full and we appreciate your business.

   

  Thank you!

• Initial Complaint

  Date:12/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with this company in March of 2022 and they told us the project would be completed by the end of May.It is now going on December and they have not completed the project, and have no estimate for us as to when it will be done. According to the lending company, they have told the lending company the project is complete and have received all their payments. We will be speaking to the lending company as well.

  Business Response

  Date: 12/01/2022

  Hello ****,

  We are very sorry our crew was not able to complete your project during the scheduled dates. Sometimes this happens during the flu season and some staff had to call in sick. Ill make sure our team connects with you today to provide return dates and ensure that you remain satisfied with the process.

   

  Thank you!

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3/22 we signed a contract with Wolf River Electric to install a solar system at our home. On 9/23/22 their site inspector came out and checked the building it was to be installed on and said everything looked great, there should be no problem. At that point we paid them their 15% down payment of $7146 so the install could move forward. On 10/3/22 we received an email from our sales **** ***** informing us that he was instructed by the owner, ************************************ that the project would not go forward without an additional $5K for install on a curved roof. We provided them pictures of the building prior to signing the contract and the site inspector looked at the building, *** signed the contract and now it's a $5K problem. We declined and requested the full refund our sales rep offered us. I have called and left numerous messages this last week with **** and the project manager, ****** to inquire about the status of our refund but no one has returned any of my calls. This concerns me since they did not honor their contract and now they're not returning my calls.

  Business Response

  Date: 10/21/2022

  Hello ******, 
  
  
  We do apologize for this confusion. Your project is being fully refunded and the check is being mailed. Please feel free to contact us if you have any questions or concerns moving forward. 
  
  
  Thanks!

• Initial Complaint

  Date:07/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were promised solar panels installments and a payment plan for the panels payment plan has started the solar panels are not installed correctly and the solar panels are not up and running it its been three months and theyre still not up and running the guy just up and left and said they will not work tried to call the electric company and no one will answer our phone calls or give us any response on how to get our solar system up and running we are out a lot of money for this and expect our money back if this cannot work

  Business Response

  Date: 07/11/2022

  Hello ****

  Thank you for reaching out to us. We are sincerely sorry for the delay that you are experiencing. Right now we are waiting on a date from the inspector to come out and re-inspect the system. Last inspection did not pass because there was no access to the inside and no one was home (according to the inspector). So far we have been reimbursing for every solar payment that you incur before the solar system is turned on. We definitely do not want this solar system to cost you anything before it is generating energy for you. We will continue to reach out to the inspector to get a new inspection date so that we can turn your solar system ON as soon as possible. Please reach out to us at ********************************** if there is anything else that we can do for you.

   

  Thank you,

  WRE Team

  Customer Answer

  Date: 07/12/2022

   I am rejecting this response because:
  
  This is what I have been told.  Blaming us for their mess ****   We have been at our residence twenty four hours a day .  I am off work for an injury.  Blaming us got their inability to complete a job is not acceptable 

  Business Response

  Date: 07/14/2022

  Hello ****************,

  We would never blame you for anything and that is why we are compensating your loan payments for this solar system until it is operational. Unfortunately, we do not have any control over the inspector and have to go off based on his report that he was not able to get access inside. It looks like the re-inspection has already happened on 7/12 and the system passed the inspection. Our team will be reaching out to your utility to see if they need any paperwork from the inspector and how soon they could schedule your interconnection.

   

  Thank you!