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Business Profile

Windows

Andersen Corporation

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Andersen Corporation has 17 locations, listed below.

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    Customer Review Ratings

    1.28

    Average of 109 Customer Reviews

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    Review Details

    • Meghan Y

      Date: 10/26/2023

      Staff were great and professional, HOWEVER, they fail to tell you their downsides. I paid $26k for my windows, and when I power washed the house, there was a flood in my house. Called and asked for them to check the seals on the windows, and was told theyre not designed for pressure washing. I know people that paid 1/4 of the price I paid, and they dont get water through their windows. Extremely dissatisfied!

      Andersen Corporation

      Date: 10/31/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Jim V

      Date: 10/25/2023

      I have been complaining about mold and scaling on all my Andersen windows on my colonial style house. I have many and not one rep has come to look at one window. I have sent pictures and filed complaints, but they just dont do anything to correct a long standing problem with their windows. I have pictures to show anyone interested *****************

      Andersen Corporation

      Date: 10/26/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • K. S.

      Date: 10/24/2023

      Recently ordered 6 wooden replacement sashes, 2 large, 2 medium and 2 small. My contractor picked up the sashes when they arrived and stained them to match our trim. Upon installation we realized that Andersen had sent 3 large, 1 medium, and 2 small - Andersen shipped one incorrect sash by mistake. I contacted the company yesterday and was told that since I had ordered the sashes online directly through them there is nothing they will do to help me. The customer service rep went on to say that if I had ordered them through a professional representative then they would have replaced the sash. So I am stuck with a sash that cost approximately $400 because of an error Andersen made and my contractor and I did not catch soon enough. Seriously can't believe that I am being penalized because I ordered through them directly. There should be a warning on their site - Order at your own risk. I'm moving to a new house and definitely won't be using Andersen Windows ever again.

      Andersen Corporation

      Date: 10/26/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

      K. S.

      Date: 11/17/2023

      So an Andersen ***************** representative contacted me shortly after I posted this review. He sent an email, followed by a phone call to confirm the issue. He said that Andersen would replace the sash, but was fairly certain it was our mistake and wanted me to send the invoice so he could review it. I sent the invoice in an email shortly after and have heard nothing since. I've tried reaching out again and crickets.... So yeah, a representative did contact me and led me to believe he would resolve the issue, but nothing has come of it. Thanks for the run-around Andersen - zero stars.

    • James M

      Date: 10/19/2023

      ******** is not the quality company I dealt with years ago. Their storm door was manufactured without any vents that equalize temperatures between the two doors. As a result, the excessive heat destroyed our expensive inner door. **************** now means you get transferred to their legal department that knows you can not afford to *** them over a door. The people we dealt with were as rude and arrogant as you can get.. You see a lot of their advertising on TV Renewal by ********. They have to advertise a lot due to the large number of customers that now deal with competitors that provide high quality and customer service. Small regional manufacturers should be considered.

      Andersen Corporation

      Date: 10/23/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Linda D

      Date: 10/07/2023

      We had 5 windows and 2 doors installed And the installers had 1 day to do this. In cooler areas of the state that would be fine. But NOT IN THE VALLEY OF ELGIN WE LIVE IN! It was ??!!! The guys did a Good Job with the conditions they worked in! They did the install. Of course in could not be near perfect. So, with the flaws I called the Company. I'm still HAPPY WITH MY BEAUTIFUL BLACK WINDOWS AND DOORS OK!!The guys came back on Friday yesterday and corrected everything ***** the inspector found needed to be corrected!All of this was done with a Smile. I am treated as a family member who is BEING CARED FOR!!!ANDERSEN and TEAM THANKS FOR THE WONDERFUL WAY IN WHICH YOU CARED FOR US! FROM THE FIRST PHONE CALL AND EVERY ONE INVOLVED, THANKS!!!

      Andersen Corporation

      Date: 10/12/2023

      Renewal by Andersen is very pleased to hear you are satisfied and happy with your purchase as well as the service after the sale. We at Renewal by Andersen always strive to deliver world class products and service. Thank you.

    • Calvin S

      Date: 09/28/2023

      We installed all Andersen windows with our new build but had a piece of vinyl trim that partially broke on one part of a sliding door. We requested a replacement piece but were told that it's not possible and the entire door needs to be replaced. Really? There's no way to replace a small piece of vinyl that can be glued on (I'm talking about a 12' piece of vinyl here). The door is otherwise in perfect condition and needs no replacing. This is just a way for Andersen to scam money in lieu of good customer follow-up and service. Such a shame. We'll be taking our business elsewhere. They've lost a loyal customer.

      Andersen Corporation

      Date: 10/12/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Veanne A

      Date: 09/21/2023

      The price they quoted ** for one door was outrageous and it was difficult to ask questions when talking to the person who was scheduling the consultation appointment. Overall, a bad experience.

      Andersen Corporation

      Date: 09/27/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Jennifer M

      Date: 09/11/2023

      The **** series door I purchased was faulty and defective from the start. They are sending me replacement parts that will take me hours to install. I have requested that they hire a professional from ********** or reimburse me for having someone to come out to fix my brand new door. They will not as it is a DIY door. However the door is defective. It has nothing to do with it being a DIY door.

      Andersen Corporation

      Date: 09/13/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Gerald S

      Date: 09/05/2023

      bad warranty practices, and terrible customer service and never each back out to the customer

      Andersen Corporation

      Date: 09/06/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Tim R

      Date: 08/26/2023

      I ordered windows 14 weeks ago, Im still waiting on them. My retailer is getting no where with Andersen and Ive called them and all I get is a case # . I get no feedback, terrible customer service. I expected much better from a leader in the industry.

      Andersen Corporation

      Date: 09/01/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

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