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Business Profile

Windows

Andersen Corporation

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Andersen Corporation has 17 locations, listed below.

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    Customer Review Ratings

    1.28

    Average of 109 Customer Reviews

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    Review Details

    • Dr Robert C

      Date: 01/11/2024

      This company is scum. Deceptive sales practices, poor quality products, no customer service! Stay far away from them.

      Andersen Corporation

      Date: 01/17/2024

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • William W

      Date: 01/11/2024

      I was trying to order a replacement sash for an Andersen window thru their customer service line and because I was ordering new replacement windows I was rerouted through the directory 5 times before I just gave up and ordered a new replacement window from someone else. I will never deal with Andersen again. If your not ordering a new window package they will make a lot of money on, they just don't have the time for you.

      Andersen Corporation

      Date: 01/17/2024

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Smiley R

      Date: 01/08/2024

      I would not recommend this company. The work done was shoddy at best and they didn't take responsibility or try to make it right. What should have taken at most 2 years due to covid, took almost 4. Only offered disappointing $500 gift card, originally offered $150 and went up after we complained. They kept coming back to fix the same door, each time messing it up even more until it was out of warranty and refused to cover the needed fixes. Save your money and find a more reputable business that treats their customers with decency.

      Andersen Corporation

      Date: 01/09/2024

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Emma H

      Date: 01/02/2024

      We have an older home in *********** and were having a 3 window bay window replaced. We were asked to sign a waiver stating the plaster walls may be damaged and the company was not liable for that-reasonable I suppose. The issue came that when they finished the windows and trim, they put up painters tape that went behind the trim (very difficult to remove) without showing us the plaster damage behind the tape. After we had painted the trim and removed the tape, we could see there were numerous areas of the wall that needed patching. The issue is that because the trim is so close from one window to the next, we cant do that repair work without removing the trim entirely. It would have been helpful for the installers to show us the damage so we could have fixed the wall pre-trim installation.When we reached out to the company they just said you signed a waiver and we cannot help you with this. Just feels like poor communication and workmanship resulting in unnecessary cost to us.The window itself seems great and good quality.

      Andersen Corporation

      Date: 01/03/2024

      Renewal by Andersen is very sorry to hear youve been dissatisfied. A Renewal by Andersen ***************** representative will contact you regarding your concerns. Thank you.

    • Ken M

      Date: 12/28/2023

      We ordered eight series 100 sliding doors in dark bronze. The sides and top frames are dark bronze, but the bottoms are sandstone. They look awful. Nowhere in their literature did it say that is how they make them. They don't care and don't want to do anything about it.

      Andersen Corporation

      Date: 12/29/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Mary E

      Date: 12/21/2023

      We have Andersen windows that have been in our home since it was built over 20 years ago. We have been extremely satisfied with the windows, and customer service has been wonderful. No drafts, no leaks, no problems that could not be fixed quite simply. I think many window troubles are from poor installation, because the windows are well made, and built to last.

      Andersen Corporation

      Date: 12/22/2023

      Andersen is very pleased to hear you are satisfied and happy with your purchase as well as the customer service. We at ********************** always strive to deliver world class products and service. Thank you.

    • Tobey M

      Date: 12/06/2023

      0 stars, if I could. I have a new construction home that placed Andersen windows into the home when it was built in late 2015. Along the way, we have had nothing but problems with the Andersen windows installed in our home. Broken seals, condensation, and large drafts flying into our rooms in the winter. Upon notification to Andersen, they simply advised that the company sold off that product line and would not be willing to help in any way with the warranty on the windows. One of the appeals of the home / builder was the Andersen window name. Their lack of customer appreciation, product support and follow through has been the worst experience I've had with my home. I would not recommend any company that does not stand by their product nor cares about the well being of their clients. If I did business this way, I wouldn't be in business. Do yourself a favor: stay away from doing business with Andersen.

      Andersen Corporation

      Date: 12/08/2023

      Andersen does not own or operate Silver Line windows. Please contact Silver Line at ************ or silverlinewindows.com/contact-us/

    • John J

      Date: 11/29/2023

      Zero stars. **** poor customer service. We spent an absorbent amount of money with Andersen and installed 47 brand-******* series windows in 2022. We've had a total of 7 windows that have been leaking water for the past 18 months. 3 sashes have been replaced due to warping, 3 windows had the stops replaced due to water leaking into our house. The distributor has admitted 400 series windows with black trim have had problems, specifically ones manufactured in 2020 and 2021. I also spoke to *************************** and they've had an increase in service calls as well. You have the distributor that's admitted quality issues, *************************** (installers), and our builder all admit they've seen an uptick in quality issues. Enter the incompetent customer service rep who doesn't know a thing about de-escalating a situation with a frustrated customer. Completely incompetent. We spent well over 100k and this is the result. Never again.

      Andersen Corporation

      Date: 11/30/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Chris B

      Date: 11/21/2023

      ******************** in the parts department fantastic to work with. She took the time to ensure I received the correct parts for my door. I have an older home with all ******** products. They are great about servicing their previous sales. Thanks!

      Andersen Corporation

      Date: 11/22/2023

      Andersen is very pleased to hear you are satisfied and happy with your purchase as well as the customer service. We at ********************** always strive to deliver world class products and service. Thank you.

    • Melissa F

      Date: 11/07/2023

      I work for a company that ordred a window as a replacement for a glass door we damaged at a customers home. We ordred this part on September 20th 2023. The website stated **** business days for shipping. on 10/2 I called to follow up as we had not recived a shipping confirmation and it was 9 days from the order date. At that point I was told the part would take up to 30 days from the order date to ship. Come 11/6 I again followed up as we had no shipping confirmation from the order placed 9/20. This is when I was told the "custom" order was on back order and that they could not give me a shipping time frame. Everytime I ask to speak with someone higher up to give me more information, I am put on hold and then hung up on. Im not sure if this is some kind of scam but as a company that deals with customers directly and prides themselves on customer satisfaction, what do I tell my customer that has been waiting since mid september for this replacement. Sorry itll come when it comes? This is absolutely horrible business practice and unacceptable.

      Andersen Corporation

      Date: 11/10/2023

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

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