Customer ReviewsforNationwide Interlock

I wouldnt recommend anybody having one of these installed in any vehicle

Dear ******************,I hope this message finds you well. I understand your concerns regarding having an interlock device installed in your vehicle, and I agree that it's a situation no one would desire. The best advice I can offer is to avoid drinking and driving altogether, which would eliminate the need for such a device.Upon reviewing our records at Nationwide Interlock, I was unable to find any client under your name. This leads me to believe that there might have been a mix-up with the company you intended to review. I kindly ask that you take a moment to verify the details of your review, and if it is indeed a case of mistaken identity, please consider removing or updating the review to reflect the correct information.I sincerely hope that your interlock requirement is resolved swiftly and that in the future, safe driving practices prevail. Wishing you a smooth journey ahead and a wonderful rest of the year.************************* CEO Nationwide Interlock

Great company to work with during a stressful time. Emergency hotline was very reliable when the device malfunctioned a few times. Highly recommend.

*****, Thank you for your review. Having an interlock can be very stressful. I am pleased to hear that my staff accommodated your needs and my 24hr technicians were there for you through technical difficulties. Congratulations on your license. I hope you stay safe. *************************/President/Nationwide Interlock

The best unit, the absolute worst provider bar none. Im not even sure Nationwide is an actual company, but it definitely is an actual scam. Remember when they raised the cost of the lease, (obvious bologna and just *barely* legal, by the way) and increased fees in order to account for inflation? Uhh do they think were all middle school dropouts or something? Do they really think career economists dont get DUIs?! Did they really say that out loud to themselves, and think ****, theyll buy that. Itll be fine. They dont manufacture or produce anything, they dont transport anything, they have approximately zero additional associated costs from inflation. They outsource call centers and use a third party for EVERYTHING, is this even a real, legitimate business?! I had to contact them five times to get them to stop trying to bill me after I stopped going through their joke of a service. It took five months for them to realize I had my unit removed the five months previous, I had contacted a manager directly the first time it happened and it took four more calls and emails with random people until the manager finally got back to me, four months later. The fact that they are incompetent is a separate issue from how deeply ethically challenged this business is. Your customers did something stupid, yes and? Thats what the justice system was for, it did its job and thats why people need the interlock. That fact does not magically ***** this business some right to exploit people with addiction- who are often vulnerable, economically disenfranchised, and/or victims of abuse. The owner should not be viewing a philanthropic service through a corrupted lens of profiteering off of productive members of society with serious mental and physical health issues. These people need the interlock so they can go to work and fuel our civilization, they are the ones that ARE trying and ARE redeeming themselves. And the *** wants to take that away from them. Inhumane and shameful.

Dear ********************,Thank you for taking the time to review Nationwide Interlock and share your thoughts. We value all feedback from our customers, both positive and negative, as it helps us improve our services. After reading your account notes, it appears that you may not have taken full responsibility for your actions while using our services. I want to assure you that Nationwide Interlock is a legitimate company and, like many small businesses, we have had to adjust our rates due to rising costs. However, this has allowed us to maintain the high level of customer service that we strive for.I would like to clarify that we do not outsource our call center. In fact, we have been steadily growing over the past 10 years and have hired additional staff to accommodate the increasing demand for our services. It seems that your lack of knowledge about Nationwide Interlock and the state-mandated interlock program may have contributed to your frustration. I understand that it can be easy to form an opinion based on limited information, but I urge you to conduct your own research before forming an uneducated opinion about our company and industry.Once again, I appreciate your feedback, we are constantly striving to improve in any way we can.Thank you for your understanding and I wish you all the best.*************************/President/Nationwide Interlock

I go through payment issues with them CONSTANTLY. They increase my amount without telling me so I get charged extra for not paying it, although Im set up on automatic payment. I got charged $75.00 contract renewal although I wasnt told anything about a new contract. They preset my calibration appointments then tell me Ill be charged if I have to reschedule any of them. I am going to have it transferred to another vehicle and found out part of the fee was for the new calibration which of course will be right after a calibration payment so one again Ill be charged double times. In 1 1/2 months theyve taken out ****** for calibration fees. Somehow theres always hidden fees or something extra. I pay 12 other bills with automatic payment set up every month and I NEVER have issues. Not EVER. This is the most shady business Ive ever worked with. Id go elsewhere in a heartbeat if I had a choice.

Dear ****,Thank you for reaching out with your feedback. At Nationwide Interlock, we value our customers' opinions and feedback. I would like to urge you to review all the paperwork provided to you at the time of your installation. This outlines all the charges that you will incur during your time on the interlock program. The fee you mentioned is not a contract renewal fee, so please refer to your contract and all other paperwork for a better understanding.I have taken the time to review your notes while you have been with Nationwide Interlock, and it appears that your frustration is due to a lack of understanding of how the state-mandated program works. This, coupled with not reading the documents provided to you, may have contributed to your frustration. The most crucial state-mandated rule is abstaining from alcohol and providing all tests when prompted to do so, even if you are not planning to drive. These two pieces of information are clearly outlined in the paperwork given to you during installation and also by the *****************.Your fees and payment schedule are also provided well in advance of all payment dates and scheduled appointments. We have multiple staff members who can assist you with any questions you may have while on the interlock device. I kindly ask that you treat our staff with respect and communicate with them in a calm and non-threatening manner. We are always here to help, and I hope you have a better day. Please stay safe. *************************/President/Nationwide Interlock

Nationwide interlock is the worst company to have, many extra fees and device issues many ************ not to mention the run around to talk with customer service.When my attorney said dont go through them, I should have waited the extra week for smart start.Blessings

Hi ******,I appreciate your feedback and understand your concerns. I want to assure you that your attorney in fact refers to **********************, and I have a longstanding and wonderful working relationship with *************I'm sorry to hear that you're having a trying time with your device. Like any electrical device, issues can arise, and here at **********************, we strive to resolve these issues in the best way possible. I can assure you that there are no 'extra fees' that are not outlined in your contract. Any additional fees would typically be associated with extra services required due to a violation, not a device error.We take our time with each customer to ensure quality service, which can sometimes lead to longer wait times when calling in. However, our phone system does offer a callback feature so that you don't have to wait on hold.I hope this explanation helps clarify things. If you would like to discuss this further, please don't hesitate to reach out to me directly at ******************************** or on my cell at ************.Best regards,************************* President **********************

I had to replace battery in my vehicle and the device gave me a violation when the car was never on. The device had to be reset and they charge me a violation fee. I was told that they would review the matter and see if they could give me a credit. They never returned my call with a decision. At my next appointment for a download they called and said I owe the violation fee. **************** is very rude. Hold time on the phone is long. Waited 2 weeks to get the monthly download schedule. I had to continuously call to get the information. I wouldnt recommend this company. Stay far away from them . Payment increased without notification or an explanation

Thank you for your review **********************. The ***************** determines a violation on the interlock, not Nationwide Interlock. The state does have legislation stating that a "tamper circumvent" is a violation. We do charge for violations as the device has to be physically reset at a licensed service center. The fee that is charged coincides with the fees that Nationwide Interlock pays the service center for the work. We do have a high call volume on certain days however, we do allow customers to text our "online software" and or choose the option for "us" to call you back when you are calling in. If you would like to discuss further I urge you to reach out to me direct. ***************************************/************

So I think if I had to go again through this situation,I would not pick this company again and here is why.I did try a different company before this one. Also,I know a couple people who tried other companies,so I feel pretty confident to compare them.My three stars are mostly for customer service employees who were always helpful even though you could tell they were overwhelmed.There is lots of things that need to be improved. Probably none of the owners/CEO/managers ever experienced dui, which is great, congratulations, but things could be different if they knew the frustration.I am aware that I am the only one to blame for my situation, and I am not expecting anybody to make it easier for me, but when somebody is making things harder than they need to be, then we have a problem. PROS:1. The camera that is installed is very discreet, hardly to see from the outside(Other companies have much bigger camera in the very weird spot) 2. The installation was very smooth and much quicker than other companies 3. During the calibration you dont even have to step out of your vehicle 4. There is a red light flashing When you need to blow(helps when your music is loud and you dont hear the beeping)CONS:1. when you you need the instant Tech help, and you are on the line for 40 minutes, this is unacceptable,you might be stuck somewhere and your car just doesnt start 2. They raised the monthly payment without notifying me 3. Theres no message reminder when your payment is due, but once you accidentally miss the payment,oh they will message you every day. Should I know when is my due Yeah date and when is my appointment? Absolutely!But reminding messages wouldnt hurt anybody 4. The blowing device doesnt work properly 50% of the time. Not to mention you have to **** the air in on the end of the blowing several minutes which is exhausting. I never saw this before. I had a minor accident few months ago because I got distracted with blowing 3 times in the row.

Ms. White I do appreciate the feedback in your review. I was happy to hear that my staff was accommodating, knowledgeable and the equipment features were up to your standard. The Draeger equipment is the most reliable on the market, however the specifications of the device are set by the State. The breath pattern is an anti-circumvention feature that is required. If this breath pattern is not performed correctly it will not accept the test. I do apologize that the tech line was a long process. There are many steps required by the state and manufacturer when dealing with compliance and technical issues. This can make these calls long. We are working on a new reminder system for upcoming appointments and billing. Lastly, you do have 5 minutes to pull over to perform a test to insure safety for yourself and other motorists. If you would like to discuss further please feel free to reach out. Joshua Taylor 248-275-9564 President Nationwide Interlock

Horrible company. 2 or 3 times they have TOLD me they are moving my appointments due to their own scheduling issues. I've had to accept the new times, but when I have to ask about moving mine, they want $75 for it. In addition, IF you need to reschedule they ask you to email, but they NEVER reply to emails. I've emailed their center several times to ask questions, I've never got one single reply. You have to call in, and they leave you on hold for 45+ min. They also change your contract pricing. Despite having a signed contract for a price, they just upped mine without warning.Horrible customer service. AVOID.

After a very lengthy conversation with *****, I have addressed his concerns and provided the correct contact information for communicating with Nationwide. ***** has attempted to amend this review with no success. Nationwide's commitment to our high level of customer service is a common practice. We will contact and discuss any and all customer situations and come to a satisfactory conclusion for all of our clients. *****, it was my pleasure speaking with you and resolving the above situation. *************************/President/Nationwide Interlock

I reached out to the BBB to amend or remove my review, did not get any reply from the BBB. I spoke with the President of Nationwide and had a VERY positive conversation. Overall I am now highly satisfied with the company and their service, I had a couple bad experiences but based on the discussion I had, I do not have any issues or complaints anymore!

I had great experience with Nationwide Interlock. They answered all my questions, did a great job on my installation. It was easy to use. I'll for sure let all my friends now to use Nationwide!!

*****, thank you for writing a review and recommending Nationwide Interlock. A user friendly device and an informative provider can be crucial to a customer's success on the Ignition **********************. Have a Merry Christmas and a Happy New Year. ***********************, Owner, Nationwide Interlock

Had the best experience with Nationwide! Definitely will refer my friends! It was simple to use and had no issues!

******, thank you for writing a review and recommending Nationwide Interlock. I am pleased that you had an excellent customer service experience. The ******* device ease of use allows Nationwide to stand out in a competitive industry. Have a nice day and stay safe. ***********************, Owner, Nationwide Interlock