Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/21/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Installers came to hang a door and adjust an existing door. Installer broke door handle. Installer profusely apologized in front of several others at my home, including snother team of contractors. He then tried to repair door k*** with parts from a k*** on his truck. He thought he had it working. He left and next morning I got locked out. Owner, ****, first offered to come repair. However, upon learning I was unhappy and left dissatisfied reviews, he stated the k*** was broke and that he was invoicing me and putting a mechanics lein on my house. I want the broken k*** fixed and I will pay in full. The handle was already on door and working without flaw. Please see times in photos depicting initial phone call vs retaliation.
Business Response
Date: 07/11/2023
The homeowner was contacted within 24 hours of being notified of the complaint. A new door handle was purchased and installed. The homeowner then paid the bill in full. This issue was remedied within 48 hours of being notified.Customer Answer
Date: 07/15/2023
Complaint: 20216458
I am rejecting this response because:
Sincerely,
***************************Business Response
Date: 08/04/2023
The issues were resolved weeks ago! I have no idea why we keep getting notifications?? I spoke with ***** @ BBB and she said she would find out why..Customer Answer
Date: 08/07/2023
Complaint: 20216458
I am rejecting this response because:
Sincerely,
***************************
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