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Business Profile

Optometrist

Progressive Eyecare Centre

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended this eye doctor on 07/12/2022 for an updated exam and to order contact lenses. I paid for both the exam and lenses, and was told I would get a phone call in about a week when the contacts were ready to be picked up.A little over a week later, I hadn't heard anything, so I called. No answer, no answering machine. I then started calling every day with the same results. About a week or so later, I went to the physical building and knocked. Nothing. I have yet to hear a peep from this business in any capacity. Rumors are that they have closed their doors for good. If that is the case, they should not have taken me on as a new patient.I cannot get a copy of my prescription to take to another eye doctor to order contacts, nor did I ever receive the contacts I did pay for. I currently have a pending chargeback on my credit card.

Progressive Eyecare Centre is NOT a BBB Accredited Business.

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