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Business Profile

Lawn Care

Big Lakes Lawncare, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/7/23, Big Lakes lawncare did damage to the lower front edge of our manufactured home during their weekly mowing of our lawn provided through our association at ***************** in Chesterfield, ********. We notified our office manager via email with photographs on 9/11/23, who in turn emailed **** at Big Lakes and was told repairs are addressed every Friday. On 9/25/23 we emailed Pinecrest once again, with photos, of the unfavorable repair that occurred, without our knowledge. The existing repair is unacceptable and the metal frame of the bottom portion of our siding is quite bent. We were never notified or contacted that they were even here. If so, we would have had the opportunity to inspect the work while the repair was in progress. Pinecrest once again emailed us that our email with photos were sent to **** at Big Lakes. Throughout the month of October we have made numerous calls to the Big Lakes Offices reporting that the damage is still not repaired--speaking with office staff and leaving messages at extension #** directly to manager ****. As of today, 10/25/23 are inquiries have been unanswered. We are worried with incoming wet, cold weather, that the damages will worsen. We are retired, on a very limited income, and cannot have any unforseen future expenses if we ever choose to sell our property. Therefore, we need communication from Big Lakes and the repairs to be done now.

    Business Response

    Date: 10/30/2023

    Hello, and thank you for filling out this form!

    We will be in contact with you this week to review the repair to your mobile home. If there is any work that is inadequate, we will redo the item in question for free.

     

    Thanks!

    *********************************, president

    Big Lakes Lawncare

Big Lakes Lawncare, LLC is BBB Accredited.

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