ComplaintsforAyers Basement Systems

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a ** humidifier for $1800.00 in 2021 from Ayers. It stopped running in the last month. It had a 2 1/2 yr warranty and we bought it about 3 yrs ago so warranty was no longer valid. Ayers came out and the ******* stated that the dispatch hose leaked and rusted the electrical unit. (design flaw), The unit was not moved after installation. ******* states the ** has a lot of design problems and he does like to sale them. This was a very expensive humidifier and a better design is expected. I had to buy another dehumidier from them that has a design that will not allow this leakage. It cost $1700.00. RESOLUTION I would like AYERS to extend thier warranty to cover the design flawed old unit.($1800.00)

  

  Business response

  11/01/2023

  We spoke to the customer and resolved their concerns.

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had poly level through Ayers done on September 28th. Everything was fine but now I have at least half inch to three quartered inch drop in the cement on the sidewalk in front of our extra car pad they already fixed. There is guarantee so I have contacted Ayers for help and they tell me to get hold of the salesman. When I contact the salesperson I receive a full mailbox. I have tried email. I have called. I have texted **** times. No reply. We have a wheelchair person in subdivisions n who cant make it over the high bump in concrete. I just want fixed. A date set so done before winter. It took us all Sumer to get appt so thats why I worry bout appt. Please help. My only other option is wzzm13onyourside. I have told the salesperson bout the wheelchair person but no answer!!! Help

  

  Business response

  10/16/2023

  We spoke to the customer and have made arrangements to resolve her concerns.

  Customer response

  10/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  09/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/17/23, a salesperson from ****** provided a quote for basement repair. The quote was provided with the understanding that I had an insurance claim pending & variables would likely change. I was informed that in order to be placed on the schedule, I would need to pay a deposit. The salesperson was very aware of the variables & the insurance claim. I paid the deposit to be placed on the schedule. There was no mention of a cancellation policy if I needed to cancel or change based on my insurance claim.On 8/29/23, I faxed & mailed an original signed copy of my request to cancel based on updates to my insurance claim. On 8/31/23, I received a call from the salesperson requesting a follow up to discuss the matter. The appt. was scheduled for 9/1/23 at noon. I was informed at 12:06 pm by text that an emergency came up. No additional follow up was ever received to reschedule or discuss this. I was under the assumption that my repair was cancelled per my written request based on this lack of follow up.On 9/19/23, I received a text from a worker asking if I wanted to change the date of my repair. Knowing that I cancelled, I immediately called the company & was informed that I would receive a call back that same day with a status. On 9/20/23, the worker from the 9/19/23 text called to follow up on changing the repair date. I informed him that it was cancelled but he stated I was still on the schedule. I received no further communication from the company. On 9/22/23, I called the company again for follow up. Then, and only then, was I informed of a 3-day cancel policy to get my deposit back. I was informed that the salesperson would call me again, & that my refund request would be sent to "management", and I "might" get a partial refund, but the salesperson would call to talk to me.At this time, based on my written cancellation, the lack of communication & lack of follow up by this company, I am requesting a full refund of my deposit. Thank you.

  

  Business response

  10/04/2023

  We're sorry to hear you won't be moving forward with your project as planned. Per our standard cancellation policy, we are unable to provide a refund after three business days. We'll happily apply your deposit to another project with us at any time in the next 12 months.

  Customer response

  10/08/2023

   
  Complaint: 20643542
  
  I am rejecting this response because:

  I filed this complaint to be heard.  From the beginning, I havent been taken seriously, regardless of any cancellation timing:
  *the initial appointment not properly communicating company sale policies & procedures relating to my situation,
  *lack of follow up by the salesperson to meet & discuss after acknowledging my cancellation,
  *my phone calls with the company hearing statements that someone will call me to discuss my concerns all going unfulfilled,
  *not being removed from the schedule after faxing & mailing an original signed cancellation.  This telling me that the company planned to send workers to my home regardless of my request.
  
  After this complaint was filed, & several weeks after I cancelled & heard from anyone, I received a voicemail from the salesperson stating that they will just swing my house on their drive by to see where things are at.  Even the suggestion of an unannounced arrival at a customers home is unacceptable especially if the customer is a single female.  This is not okay. 
  
  The timing of the voicemail and all of the above shows me that I was just a quick sale & easy money to them. 
  
  I am requesting a refund of my deposit not with the intent to defraud or mar.  In addition to the matters noted above, a service was not provided.  I am a single wage earner, and these funds are critical for me to meet the daily needs of myself and my dependents. 
  
  The suggestion that I could use the deposit towards another service is illogical. Unless they intend to come in and create a repair at my home, I have no future need for their services.  The response by the company appears to be an attempt to avoid accountability as they have demonstrated a lack of communication, follow up and basic customer service. 
  
  At this time, I am requesting a full refund of my deposit.  In alternative, I will accept a refund of $3,277 which is my deposit of $3,869 minus the 'same day savings' of $592 in order to compensate the salesperson for his time.
  
  Sincerely,
  
  *************************

  

  Business response

  10/16/2023

  We regret you don't feel heard or taken seriously. However, per our standard cancellation policy - and as listed in the signed contract - we can not provide a refund after three business days. We'll happily apply your deposit to another project with us at any time in the next 12 months.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In fall 22, I contracted w/ Ayers to update an egress window and also to bury outside downspouts into the ground. There were last minute scheduling issues but within a month of expected installation, they did the job. problems on that day included water shooting into my home, into a carpeted office, which pooled on the floor. Workers also cut my internet connection while I was working from home on a very busy day. These issues could have been avoided but I did not complain, even tho the use of water with the massive saw that cuts through the side of house was known to shoot water inside. Whaaat?! If prepared for this, it would not have caused any issue and things to soak up water shooting in would have prevented soaking my carpeting. Fast forward to June 23, the local township scheduled an inspection and DIDNT approve the work. The reason, no smoke/CO detectors were in place that Ayers should have told you about that. At first ************************* of ******* office was by my side and helped me to understand what was happening. He expressly stated that Ayers and their inside production people would be assisting me and he gave me advice. We texted between dates of 7/20-8/8. (See screenshots for some of those texts) After this, **** stopped answering my texts. I eventually called Ayers, explained this issue and also issue of drain cover than has broken which Ayers told me they would send a replacement. I spoke to ***** supervisor, a woman, who rudely stated that he is not helping me with this and that I am on my own. That was a 180 from what ******************* said to me throughout our initial phone contact and our numerous texts. This was such inexcusably poor customer service and relations and had me very upset and disappointed. And you guessed it, they never sent me a replacement cover for one of the drains. Always check BBB first. I wish I had. I cannot recommend a company with this poor showing of customer service and ignoring issue of final approval of their work.

  

  Business response

  09/07/2023

  We spoke to the customer and she confirmed all issues have been resolved.

  Customer response

  09/11/2023

   
  Complaint: 20555164
  
  I am rejecting this response because:
  Nothing was resolved. ******************* called me to say their production team was going to handle it which is why he would not answer my last texts to him regarding this matter. But I never was contacted by their team. They have not provided the round ground cover for downspouts that broke, which I was told by phone call to their office would be replaced.  

  Sincerely,
  
  ***********************

  Customer response

  09/11/2023

   
  Complaint: 20555164
  
  I am rejecting this response because:
  Nothing was resolved. ******************* called me to say their production team was going to handle it which is why he would not answer my last texts to him regarding this matter. But I never was contacted by their team. They have not provided the round ground cover for downspouts that broke, which I was told by phone call to their office would be replaced.  

  Sincerely,
  
  ***********************

  

  Business response

  09/15/2023

  Thank you for making us aware of this issue. The lawn outlet was replaced on the morning of 9/15/23.

• Initial Complaint

  08/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In June I signed a contract with Ayers to complete work with a $5K down payment. During this time I was told the work would be done in July. I paid the deposit on Friday and was told I would be called Monday with the install date. No called happened. I waited until after the check cleared figuring that is what they were waiting on. I finally had to contact them and reached the sales rep. on Wednesday and told it was going to be October (from July to Oct in 5 days) and told them for outdoor cement work I was uncomfortable with it but he assured me it would probably be moved up to August. A week later I received an email from them moving it to the week of Thanksgiving. I called them and said it was unacceptable and I wasn't even going to be in town that week and I wanted the work moved up before October or return my deposit. Nothing happened. I called a couple of weeks ago to see what was going on and was told to told to talk to my service rep. I called the service rep, left a message and heard nothing. I called them yesterday and was told they would look into it and the rep. for sure would call me yesterday. I received no such call. I no longer trust this company as they deceived me from the get-go and won't return my calls. I only want my deposit back. No work has been done.

  

  Business response

  08/31/2023

  Thank you for bringing this issue to our attention. We spoke with the customer and have reached a resolution.

  Customer response

  08/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to refund my deposit.
  
  Sincerely,
  
  *************************

  Customer response

  09/22/2023

   
  Complaint: 20510410
  
  I am rejecting this response because: Ayers Basement System said they would send my deposit back within two weeks. Its been a month and no word or refund from them. I would like to to continue on with this complaint.
  
  Sincerely,
  
  *************************

  

  Business response

  10/03/2023

  We apologize for the delay. A refund check was mailed to the customer on 9/29/23.

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 6/30 I gave Ayers a $9000 deposit check and was told it wouldnt be cashed until 7/8. I quickly decided to cancel , but because of the holiday didnt reach anyone until 7/7 at which point I submitted the cancellation paperwork . The check, however, was cased that same day, a day before it was supposed to be.I was told it would take up to 4 weeks to receive a refund. It has now been 6 weeks and apparently the claim has yet to be processed. Im told its in the hands of management .I would appreciate your help in this matter.If you could contact me by text that would be preferred .Thank you, ***************************

  

  Business response

  08/18/2023

  We apologize for the delay. A refund check was mailed on Friday, 8/18/23.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had Ayers install a water guard sub floor drainage system in our basement on Dec 13th 2022.I did the prep work removing all the required materials on the wall and floorboards, pulled back carpet/pad enough for the work to be done. They completed the work in two days. They left thousands of tiny concrete pieces from the drilling all over the back of the carpet that was pulled back but did not clean that part up. They did clean up the area they worked around ok but there were left over pieces. This in itself was annoying but I cleaned it up. It was after they left that I noticed that the concrete they used to fill up the drainage system was not even with our floor, but I did not realize how uneven it was until we had a contractor here that we hired independently to put back the carpet and tile flooring around the basement sliding doors. They called us down and told us that the floor was now too uneven to put back what we originally had and so they had to use some flooring that they already had but not what we had wanted. The work done to replace everything that I had to remove and put back plus the contractor we hired cost us an additional $800 on top if what we paid *****.I contacted ***** to let them know what happened and how uneven our basement foundation now was. After several phone calls, half of which I had too keep calling them to find out what they would do, they offered to come in and sand down the area around the door, but wanted me, again, to remove all the neccesary material after it was put back. This was not acceptable to me because I know that Ayers can hire their own contractor to do this at their cost. Basically they wanted me to do all the prep work, before and after, again! This was after already paying them over $8000. They wouldn't budge on their choice at all, so my only option is to contact BBB. Ayers also had the electrician come and install a dedicated outlet, which they left a huge hole in the wall.Entire area they did is uneven!

  

  Business response

  08/17/2023

  Thank you for sharing these concerns. We reached out to the customer and left a voicemail asking them to call and discuss how we can move forward.

• Initial Complaint

  07/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ayers quoted cost $12201.82 for spray foam insulation and 4 windows in basement, and crawlspace encapsulation.5/8/23 paid $3660.55.5/23/23 they came out. Work is sloppy and incomplete. No clean up at all. **** comes to look it over, tells us it looks "really good". When pressed, agrees to send crew out to try again. We only agree to have same crew come because supervisor ***** will come to make sure things are done right this time.5/31 came out to try again. Windows are redone and look acceptable. Spray foam still incomplete. Now no one will call us back. Hear nothing for 3 weeks. Eventually schedule 3rd try to get job done even though I have no confidence it will turn out any better than first 2.6/26 ***** shows up tells me this is last time they will come out. Makes couple passes with foam leaves several gaps where I can stick my hand all the way in. He says they have done all they can do and if I want it finished I can do it myself and then asks if I will make final payment for balance due. I tell him job is not complete so I will not make payment yet.***** makes "final offer" of $1000 off total cost, and if I don't accept they will get a lien. I respond to his email that I don't like being threatened to pay for work not completed and I'd like to speak to someone else. Hear nothing for a week until I get another email demanding payment in full or they will get lien. Even though they essentially acknowledged work is incomplete by making previous discount offer, they now demand payment in full.They said dehumidifier in basement would take care of crawlspace as well. It does not. Crawlspace humidity is always >10% higher than basement. Crawlspace is not well sealed. When humidity rises outside, rises in crawlspace which at times has been over 70%.Work they did does not live up to the promises they made and now they are filing a lien in an attempt to threaten me into paying the full price for sloppy, inadequate, incomplete work.

  

  Business response

  07/25/2023

  We apologize the customer is dissatisfied. All work has been completed as contracted. We are unable to offer a price adjustment, and full payment continues to be expected.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contracted on 10/25/2022 for $30,680.00 (with deposit paid $6,136.00) to install Push Pier System. Contract included: Material and labor to install 10 foundation brackets with **********, engineering report and city permit. Also included that contractor will "attempt to lift foundation" (item #1 in contract). Contract included a start date of 12/13/2022 with completion in approximately five days Customers expectation based on Ayers contract commitment (12/13, 12/14, 12/15, 12/16, 12/18). Ayers Basement System arrived for half-day on 12/14/2022 and subsequently also on 12/15 and 12/16. I made contact with the City of Marysville to check on permit, inspections and requirements on 12/18/2022. No permit by City of Marysville was issued to Ayers Basement Systems, the city requested Ayers to stop work and attain necessary city permit to complete the project.Subsequently the City of Maysville issued permit to Ayers Basement System on 01/20/2023 and Ayers immediately came out on same day as permit was issued on 01/20/2023 to perform additional work. This date of 01/20/2023 is the last date Ayers has performed any work on site.Subsequently Ayers Basement System failed to meet stated requirement(s) of their own engineering report by ********************** Engineering, no compliance with the Evalution Report submitted to the City of Marysville by Ayers and subsequently no approval on City of Marysville permit.I have requested numerous times to Ayers Basement System to provide me with a plan to complete our contract dated 10/25/2022. Ayers last response to me was to ask me to sign new contract dated 04/17/2023. I did not sign new contract and asked Ayers Basement System to complete our original contract dated 10/25/2022.The City of Marysville permit dated 01/20/2024 states "if work is suspended or abandoned for a period of 180 days after work has commenced." I request a response from Ayers if their intent to is to abandon our contract dated 10/25/2022 ???

  

  Business response

  06/27/2023

  We spoke with the customer and are working with them and our engineer to resolve the issues.

  Customer response

  07/12/2023

   
  Complaint: 20214838
  
  I am rejecting this response because:

  It is same response Ayers has done for almost 6 months and I never hear back from them.  They have made no attempt to complete our contract dated 10-25-22 and have FAILED:  in accordance with "Ayer engineer report requirements, Ayers Compliance of Evaluation Report: 3.2, 3.2.1, 3.3.1, 3.4  (1-4) (but not limited to) as it relates to "Push Pier System".  Additionally have FAILED in regards to compliance with Michigan Residential Code and city ordinances requirements.

  Ayers contacted me 3 weeks ago (because of BBB complaint) and said they want to take more pictures??? I welcomed them and said take as many pictures as you need.  I also explained to the Ayers representative (another new person) that Ayers should do the work to complete our contract and  make compliant the "Push Pier System" in accordance with our contract.

  Ayers has made no attempt to fix, complete, fulfill our contract dated 10-25-22 in almost 6 months.  If Ayers can not fix the incompetent work performed by their ******* they should respectfully admit breach of contract and walkaway.
  
  Sincerely,
  
  *****************************

  

  Business response

  07/19/2023

  We appreciate your patience as we work through the issues with your project. The engineering report is now complete and our team is scheduled to complete the repairs later this month.

  Customer response

  07/19/2023

   
  Complaint: 20214838
  
  I am rejecting this response because:

  
  1.  Please provide copy of "New Engineer Report" as stated in the Ayers Basement Systems response.

  2.  Complaint is not resolved until Ayers Basement Systems actually comes out and fixes, repairs and completes "The Push Pier System" in accordance with the our contract.

  3.  Empty promises has been Ayers Basement Systems past practice for 6 months.  Ayers Basement Systems must do the work promised in contract.

  4.  Ayers Basement Systems must complete our contract: as promised to "attempting to raise the house" with the proper installation of "Push Pier System" in accordance with the Engineering requirements and the city of Marysville inspections through building permit.

  5.  Nothing has changed since complaint was filed with BBB (Ayers made no effort to fix, repair or complete "Push Pier System"  Nothing has changed in 6 months with noncompliant work performed by Ayers Basement Systems.

  Complaint will be satisfied only when Ayers Basement Systems fulfills our contract or admits breach of contract and walks away.

  
  Sincerely,
  
  *****************************

  

  Business response

  08/14/2023

  We provided the final engineering and specifications to the building inspector last week. The customer was informed and will be notified as soon as we receive a response.

  Customer response

  08/15/2023

   
  Complaint: 20214838
  
  I am rejecting this response because:

  Ayers Basement Systems response is vague, incomplete and contains no real information.  Ayers Basement Systems has provided no documentation to me of anything in over 6 months.  

  Please forward any and all pertaining documents that Ayers Basement Systems seems to be identifying in their correspondence.
  
  Sincerely,
  
  *****************************

  

  Business response

  08/16/2023

  As previously stated, we are awaiting a response from the building inspector. Until we receive it, there is nothing further we can do.

  Customer response

  08/23/2023

   
  Complaint: 20214838
  
  I am rejecting this response because:

  You have not completed our contract dated 10/25/2022.  Stop badgering the city inspector.  Complete the work according to our contract (10/25/22) that your ******* chose to be lazy and negligent.  Your ******* did not install "The Push Pier System" in accordance with manufacturing specifications, as graciously pointed out by ************* ***********
  
  Sincerely,
  
  *****************************

  

  Business response

  08/30/2023

  We apologize your concerns have not yet been resolved. We confirmed the inspector received and is reviewing the new engineering report, and we will proceed as soon as we hear back. Until then, we are unable to do any additional work.

  Customer response

  08/30/2023

   
  Complaint: 20214838
  
  I am rejecting this response because:

  Ayers Basement Systems response does not complete our contract.  Only work performed by Ayers Basement Systems will complete the contract.  10 Piers installed according to manufacturer's requirements would be a great START towards completing the contract.
  
  Sincerely,
  
  *****************************

  

  Business response

  09/21/2023

  The final permit for this project was approved and finalized by the city, and we informed the customer. Since no additional work is needed, we also requested payment in full, which the customer refused.

  Customer response

  09/22/2023

   
  Complaint: 20214838
  
  I am rejecting this response because:

  I have not received any information of any of Ayers current claims to BBB (if Ayers has finally received a city approval, the city requirements were only a portion of our contract).  Ayers needs to complete our contract in its entirety, which also includes the following provisions:  1.  contractor will install 10 push piers in accordance with manufactures specifications.  2.   contractor will "attempt to lift the foundation".  3.  contractor will remove $100 a day from remaining balance of the project until complete, if not completed in 5 days (12/17/2022).  As of 09/21/2023, Ayers is currently ******************************************************* 5 days (As Ayers has continually delayed this project, the days past original completion date are still accumulating, until contract completion).
  

  I dispute that Ayers Basement System has completed our contract dated 10/25/2022.  Ayers has had no communication with me in 3 months (July 2023).  Ayers previously abandoned worksite for 6 months from January 2023 until July 2023 (additional installations performed by Ayers). 
  
  Sincerely,
  
  *****************************

  

  Business response

  09/27/2023

  Despite our best efforts, we are unable to reach a resolution with this customer. The matter is now being handled by our attorney.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  5-31-22 Ayers came to our home gave estimate to repair corner of foundation. We were quoted ******** for repair.9-27-22 We paid ******* for deposit After 2 reschedules on their part, crew came out on 12-30-22, While there they talked us into doing the other corner as well for an additional *******. Work was started and completed on ****. When they were done we were told we could not go downstairs for 24 hrs. My husband asked about the thick and bumpyness and was told "We go for strength, not beauty" by the crew. They had a board on the steps so we went down anyway and were shocked. Our steps were totally redone with cement and were staggered at different lengths and heights. This was NEVER discussed and permission was never given. Cement was covering electric outlet, light switch, water supply with hose. Cement was all over our brand new water softener and floor. Our steps opening was drastically reduced by **** inches. We are unable to get our water heater out of our basement right now. Outside is so thick and uneven and our electric line is totally encased in cement. It looks as if we did it ourselves. Our home is unsellable in this condition.I called company and our sales rep. *** came out and took photos and agreed work was bad.12-22-22 crew came to clean up. They cleaned up steps and electrical and water but said there was nothing they could do about the outside or walls of steps.1-19-23 I sent email w/photos. Also, called that day and spoke with *************************, said they would get back to me in 12 hours.Never heard from them 1-26-23 emailed again- never rec reply 2-6-23 I called spoke w/*****, asked for *****, was told he was in mtg. He did call back and said his boss was in mtg. Had no answer.2-7-23 we called 2x left mess 2-9-23 Ayers called us and left message saying ******************* was trying to come up with solution 2-15-23 ***** called . said his production mgr was going to call.2-15-23 ***************** called and said they would get back to us in 72 hours

  

  Business response

  03/14/2023

  Thank you for bringing these issues to our attention. We already visited the home and made some repairs. Since then, we have made multiple attempts to reach the customer and resolve any additional concerns.

  Customer response

  03/15/2023

   
  Complaint: 19577632
  
  I am rejecting this response because: This is the same thing they sent a few days ago. They HAVE NOT tried contacting me or my husband in any way. I would have answered because I want this matter resolved. 
  
  Sincerely,
  
  ***************************

  

  Business response

  03/20/2023

  We apologize that the customer is still dissatisfied. Our records indicate that the husband signed off on our original work and then again on additional repairs. Since we made multiple attempts to satisfy the customer and, since the products we installed are stable and safe to use, we are unable to issue a refund.

  Customer response

  03/20/2023

   
  Complaint: 19577632
  
  I am rejecting this response because: My husband did sign off the first time the work was done. At that time he was told he could not go into the basement because of the steps being wet so he could not inspect the work. When the crew came back. My husband was even home. I am the one who dealt with the company and I in no way signed off on anything. I was never even asked to sign off. Ask the company to prove that. Also, as I said before, Ayers has NEVER tried to contact us when we have not responded. They are lying. 

  
  Sincerely,
  
  ***************************

  

  Business response

  03/27/2023

  We spoke to the customer and agreed to make one final attempt to resolve her concerns.

  Customer response

  03/29/2023

   
  Complaint: 19577632
  
  I am rejecting this response because: The work has not yet been completed. I will accept the response when the work is complete and we agree on a partial refund of our funds. I do not trust this company.
  Sincerely,
  
  ***************************

  

  Business response

  04/27/2023

  Our team visited the customer last week and made additional repairs so the water heater can be removed from the basement. A few weeks ago, we also emailed the customer photos of similar projects in other homes and let them know that the goal of  Shotcrete is to give the structure stability and prevent any additional issues with a foundation. It does not result in a flat surface equivalent to a poured wall. Since this is our consistent expectation for the finish and we made multiple repairs to improve the work to the customer's expectations, we are unable to offer a refund.

  Customer response

  05/01/2023

   
  Complaint: 19577632
  
  I am rejecting this response because: Once again Ayers is not telling the truth. I was told a refund would be part of our agreement. And that portion of the agreement needs to be addressed. They did come out and improve the step opening but I will never be satisfied with the results because it was misrepresented to us in the beginning. Also, I never received any photos of any other homes with this kind of damage. If this is all they are going to do then I am not happy with the results of the job and do not want to close the case unless I can do so while leaving a bad review for the job.
  
  Sincerely,
  
  ***************************

  

  Business response

  05/02/2023

  We apologize that the homeowner is still dissatisfied with the results and the photos we sent didn't meet their expectations. As previously stated, since we made multiple repairs and improved the work as much as possible, we are unable to offer a refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩