ComplaintsforAAA Michigan

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was left for nearly 7 hours in the freezing Cold with no tow truck driver and all I got was the run around by multiple individuals within the AAAorganization.

  Business response

  03/25/2024

  We communicated with ******************** on 3/22/2024 and provided him with a credit to his membership due to long wait time.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  03/18/2024 My veh broke down and since i pay AAA i decided to contact them to get assistance with getting my veh towed. I did a whole work shift waiting on them since 930 am my call got re routed more than once i was lied to cursed at no apologies was giving no understanding was giving and i waited from 9 30 am to 530 pm on the side of the road blocking a business for AAA to come and tow my veh

  Business response

  03/21/2024

  We spoke with Ms. ********************* on 03/21/2024 via telephone and the matter was resolved to her satisfaction. 

  Customer response

  03/28/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********************

• Initial Complaint

  03/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On March 15th at approximately 3:10 p.m I requested roadside assistance. At first there was a two hour wait then 3 hour then 6 hour. This is not the first nor the second time Ive had this problem. Im tired of having to pay for a product that I cant use. Where you have to have membership service to carry the automobile insurance. Just ridiculous and a waste of money I dont have to give

  Business response

  03/26/2024

  We spoke with ************** via phone on 03/19/2024 and this matter was resolved.

  Customer response

  03/31/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Started claim in February on one of my vehicles, told that the deductible would be waived since it wasn't my fault. Mind you never made a claim in 30 years of driving. Drop off vehicle, adjuster tells me that what I said happened didn't happen, need to make 3 claims and pay deductible... this is outrageous, the one time I need insurance coverage and they wanna fight me on what happened, I was there, then I call them, leave message with their manager 2 weeks ago and no call back, my truck has been in the shop for a month and nothing has been done and nobody is contacting me about anything, I'm a nice guy, always smiling when I talk to people, even if I'm not happy with them, but this is getting to the point I need the BBB to get on the AAA....I just want my truck fixed and AAA not to keep going back on their words and to quit fighting me on it. I thought insurance was there to help, this is not helping.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I tried to receive some help from AAA insurance concerning a missed payment on my account, I was greeted with rudeness and indifference to my concerns regarding my account and question regarding my payment due date and resulting fees. The telephone associate and manager/owner both hung up on me in mid conversation and refused to listen to my request to issue a payment for my car insurance. I have never been shown so much disrespect through an insurance company which really disheartens me to there service considering I was attempting to Give them hard earned money which I spent my life earning so that I may stay legal on the roadway during my travels. I am seriously considered quitting AAA service due to there Unprofessional and disrespectful behavior. I should be reimbursed at least a 225$ amount in *** of having to deal with such Disrespect and uncaring from a business

  Business response

  03/13/2024

  HELLO

  PER REVIEW OF YOUR POLICY IT SHOWS TO BE UP TO DATE DUE TO A PAYMENT BEING MADE ON 03-07-2024 FOR $225.54. THE DEDUCTION DATE IS ON THE 4TH. THERE WAS AN ATTEMPT TO DEDUCT FUNDS BUT THERE WAS A REJECTION DUE TO INSUFFICIENT FUNDS. A LETTER WAS SENT REGARDING THIS ATTEMPT PAYMENT. PLEASE IN THE FUTURE MAKE SURE AMOUNT IS AVAILABLE TO PREVENT ANY ADDITIONAL FEES. AAA WOULD LIKE TO APOLOGIZE FOR THE TREATMENT YOU MAY HAVE RECEIVE BUT WE CAN'T REFUND D MONIES DUE TO THE ACTIONS OF EMPLOYEES OR BECAUSE OF CUSTOMER SERVICE PROVIDED. 

  IN THE FUTURE, YOU ALWAYS HAVE TO ABILITY TO CONTACT THE CALL CENTER WHERE ANY LICENSED AGENT CAN ASSIST YOU AT **************.

  AAA

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last night Triple A motor club set me up a tow between 8-10:30 am today, so i called to change it to 10:30-12:30 pm, then a different Triple A rep. ******* says they need to cancel the tow for they don't tow from impound yards, so they need to talk to impound yard to get permission.I said fine for you to call impound yard i'm sure they will give you permission, because they said for me to have my car towed this morning, but don't cancel tow.Then this supervisor named ******* at Triple A said something crazier that Triple AAA doesn't pick up at impound yards, so then i told him that isn't up under Triple AAA Membership ****************** at 6 am this morning.So now this is a breach of contract that's going on here. So i now want to be reimbursed for the towing services i'm paying for when i have a towing service membership with Triple AAA.When impound yards want you to have your car towed immediately from their premises, so Triple AAA pulling a scam on me is unacceptable.

  Business response

  03/06/2024

  On page 32 of the *** handbook (found on aaa.com), under vehicles not eligible for service, it states "impounded vehicles, unless they were in an accident". As a corporation, we are allowed to have certain locations and vehicles that we do not service. If you would like to cancel your membership, please call 1-800-***-HELP and follow the prompts to reach our membership department. 

• Initial Complaint

  03/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  AAA's opt-out form on their website is intentionally making it so people cannot opt out of unsolicited mail. This online forum explains others with this same issue: **************************************************************************************************************** AAA is mailing these solicitations to an incorrect last name (*********; changed 13 years old), to an address I've never lived (*********************************************************; my parents' new home), which means they are using extremely dated data. This must stop - and people must be allowed an easy way to opt out.

  Business response

  03/04/2024

  
  Please forward to ********* Group at **************** for review/response.
  ************************************************************

  Thank you.

  Business response

  03/07/2024

  We don't see that you have a membership with us, but we are looking into seeing how we can remove the address listed from any future mailings. 

  Customer response

  03/07/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  

  While I appreciate the promise to remove my personal information from a mailing list, this is a larger issue for all persons. Per my original complaint:

  AAA's opt-out form on their website is intentionally making it so people cannot opt out of unsolicited mail. This online forum explains others with this same issue: *********************************************************************************************************************;This must stop - and people must be allowed an easy way to opt out.

  
  Regards,
  
  ***************************

• Initial Complaint

  03/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Feb 29, AAA road service charged my credit card without my knowledge or consent. I had road service in the past, it does not expire until April 4 or so, but NEVER would I allow a company to just charge whatever and whenever they want to, to my credit card They took the CC numbers from last year and recharged it for a service I neither wanted nor needed. Besides, why would a company take it upon themselves to charge 2 months before the prior service is even expired? I have switched auto insurance companies and had no intention of renewing this service. I have free road service with State Farm. I was then told it would be ***** business days before they could refund my credit card. They fraudulently charge my card and I am forced to pay ***** days interest on this. That is stealing. AAA is a scam! Do not ever give them a credit card, they save them and help themselves.

  Business response

  03/05/2024

  03/05/2024
  
  *********************************
  **********************
  **********, ** 48060
  
  
  Re: AAA Membership No.****************
  
  
  Dear BBB,
  
  Thank you for contacting AAA. Our records shows that we spoke with ********************************* on March 4,2024 advising that automatic billing has been cancelled as of March 1,2024 with a refund of $103.00. We have submitted for a rush refund which takes 5 to 7 business days.******* advised that she wants AAA to pay her interest on her credit card because she never authorized automatic billing. Our call records on 04/04/2023 indicates that ******* did authorize automatic billing. We have advised that we would not pay the interest on her credit card, but she ******************* refund of $103.00. 
  
   At this time, we consider this matter resolved.
  
  Sincerely,
  Member Relations

  Customer response

  03/05/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  AAA said they listened to the recording last year.  I remember that conversation.  I called because I hit an object on the road and it punctured my tire.  I was on 94W at ***********, on a curve, and between and entrance and exit to 94W.  It was rush hour and very dangerous. The weather was not bad but I was on a place that was very dangerous. Cars were whizzing by me at extremely high rate of speed  everyone drives about ***** on 94W even when the speed limit is 55.  I called AAA to change my tire.  They said my membership expired 3 days prior, and I needed to pay them, so I gave them my credit card number. They claimed they could come in a hour or 2.  I ended up changing my own tire.  I am 68 years old, stage 4 cancer patient on chemo,  and disabled. That was not an easy thing for me to do. AAA is not  a service I would ever endorse, especially since I had just paid them $99 for this service. 

  I did NOT authorize this auto pay that they say I was enrolled in at the time.  I have a process I use for auto pay and it is NOT to a credit card;  it is a debit card I have specifically for a required auto pay.  They also claimed they sent me a bill 45 days before they auto deducted this from my  credit card (without my authorization).  They was never sent a bill.  I check my mail daily and it did not come.  If I had seen I was mistakenly enrolled automatically in auto pay I would have brought it to their attention 45 days ago and we would not have this problem.  I have plans for my credit card available balance and for them to tie up $103 for days is a hardship and also leaves me with paying 15 days of interest on $103  this will be $2.60 in interest and I do not believe I should have to pay.  It was their mistake not to send a bill.  It was their mistake to auto bill when it was not authorized.  I asked to hear the recorded message they claimed they listened to, but conveniently that was not possible.  I believe this is a scam by AAA road service.  If they can charge my card immediately, they should be able to issue a credit immediately.  My financial institution needs no processing time, so they did not issue any credit and it was charged before the 1st of March for a service that was not even expired until the 1st of April. AAA road service in not honest. 
  
  Regards,
  
  *********************************

• Initial Complaint

  02/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Oct. 9 2023 I placed a call to *** for a battery jump as I was a member. When the technician arrived he did struggle in even trying to get his equipment together to do the job. I had already popped the hood had already attempted to start the vehicle & got that sound that just let you know that the battery is dead it needs to be jumped. The technician was on the outside of the car on the right hand passenger side where the battery is located I was sitting in the driver side as he was hooking up the battery. Once everything was hooked up he told me to go ahead and turn the ignition. When I turn the ignition there were ****** that flew out from the battery and a small fire. When I got out to see what was going on I saw that the technician had it attached the cables to the wrong posts causing the battery to short out and cause electrical damage throughout my vehicle. The technician continued to attempt to correct the issue but the damage was already done. So at this point I am no longer just having a battery jump I am now actually having to have *** tow my vehicle back to my house. This was not the intent of the call as should have been a jump. The *** service person did drive me back to my home with the tow truck only having to stop at an ATM so that I could get cash to pay the driver the extra fee. Since then I have reached out to *** they have taken a statement however now they have completely stopped communicating with me. *** advises that in order for them to see about damages I would have to reinstate my membership. I feel this is totally taking advantage of the situation as at the time of the incident I did have service with aaa. Due to the technicians negligence I had to replace the entire battery, a part on top of the battery that he actually shorted out I've also had to replace several items within my vehicle related to the electrical functions. I still have issues going on with my vehicle and I need *** to be involved in helping getting a resolution.

  Business response

  02/27/2024

  We were working with ****************** on his complaint, and never advised him that we wouldn't help because his membership is expired. In fact, we spoke to him on 11/17/23 and advised he would need to send us an estimate for repairs. We haven't heard back from him since. We will have someone reach out to him and inquire about the estimates we have been waiting on. 

  Customer response

  02/27/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and want to provide additional information:

  First, ************************* did absolutely tell me that if I wanted to have a AAA have technician diagnose I would have to reinstate membership. 

  Next, in order to diagnose this issue I have talked to different places and they have advised they would need to keep my vehicle several days in order to diagnose. This is my only vehicle so that's not an option unless AAA is covering a rental.

  Further, I have all the diagnostics tools that tell me what's going on with my vehicle and provide print outs. The electrical damage was so severe that recently the vehicle was inoperable until I replaced a damaged part. 

  I don't have the luxury of being able to be without a vehicle for multiple days due to AAA technicians negligence. 
  
  
  Regards,
  
  ***************************

  Customer response

  02/29/2024

  This correspondence has been received from AAA and my response follows: ****************,

  
  

   

  
  

  We received notice from the Better Business Bureau regarding your damage complaint. Per our last telephone conversation 11/17/23, I had advised that in order to assist in mediating your damage complaint you would need to take the vehicle in for a diagnostic to confirm damages as well as provide a repair estimate. As of 2/27/24 I have not received the requested documentation needed in order to begin mediation of your complaint. Should you now have the documentation available, please provide it to me via email at your earliest convenience.

  
  

  Thanks,

  
  

  ***********************

   

  As previously noted I do not have $700+ to pay out of pocket for diagnostic tests. Additionally I do not have the luxury of having multiple cars where I can give up this only vehicle to be looked at over a 5 day period. I have the diagnostic tools to do the repairs myself and not have AAA have to cover costs of labor. Just parts. This incident occurred while I was a AAA customer. Their solution for resolution is unacceptable.

  Business response

  02/29/2024

  ****************** refuses to get an estimate for his claim of damage done by the provider. We cannot go off his own test results and would need a certified repair facility to give us this information. We cannot move forward unless he provides us with the proper estimate of what is damaged. 

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I keep receiving rate increases and i have NO claims ? Ive been a customer for over 9 years !! And Im beyond upset, this is ridiculous!! How am i receiving increases because of the state i live in? It makes absolutely no sense but other insurance companies dont even cost half the price i will be switching soon, Im out of pricing increases for absolutely no reason ..Today i receive a letter in the mail stating i will be receiving a charge PER AUTOMATIC PAYMENT? Why? Because of a company change??? This is the dumbest thing ever, i should not be subject to a fee when i dont even use my insurance!!!!! Please save yourself the headache & choose another company never in the 9 years of having them has my insurance went DOWN only up and lets not forget no claims no accidents no tickets what a crock of crap!!

  Business response

  03/04/2024

  HELLO

  UNFORTUNATELY, AAA HAS DECIDED TO ADD A FEE FOR AUTODEDUCTION. THIS IS A DECISION FROM THE COMPANY AND THE ONLY OPTION IS TO PAY IF FULL TO AVOID THIS FEE. PER REVIEW OF POLICY, THERE ARE MANY REASONS FOR RATE INCREASES. IT COULD BE CHANGES TO DISCOUNTS OR POLICY. IT IS IMPORTANT TO DO A AAA CHECK WITH A SALES AGENT.

  THE AGENT CAN REVIEW YOUR POLICY TO MAKE SURE ALL APPLICABLE DISCOUNTS ARE BEING APPLIED. THERE ARE TIMES WHEN THE COMPANY DECIDES TO HAVE A RATE INCREASE DUE TO MANY REASONS I.E MEDICAL CHARGES, AUTO THEFTS IN AREA, REPAIR COST FOR TYPE OF VEHICLE IF THERE IS A LOSS ETC.

  THERE ARE MANY FACTORS AND UNFORTUNATELY MICHIGAN IS ONE OF THE HIGHEST STATES WHEN IT COMES TO INSURANCE RATES. I HOPE THIS GIVES INSIGHT TO WHY RATE INCREASED.

  AAA

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩