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About

About This Business

Whisker invents, manufactures, and markets pet care appliances and pet accessories. Whisker appliances are designed and assembled in the USA and supported by the Whisker customer experience team.

BBB Accredited Since: 9/29/2006

Years in Business: 26

Products and Services

Feeder-Robot, GreatLitter, LitterHopper, Litter-Robot

Business Details

Local BBB:
BBB of Michigan
BBB File Opened:
6/11/2004
Business Started:
5/1/1999
Business Incorporated:
5/1/1999
Type of Entity:
Limited Liability Company (LLC)
Alternate Names:
Automated Pet Care Products, LLC
AutoPets
AutoPets.com
Whisker.com
Business Management:
Mr. Bradley Baxter, President
Mr. Jacob Zuppke, COO

Additional Contact Information

Principal Contacts
Mr. Bradley Baxter, President
Mr. Jacob Zuppke, COO
Customer Contacts
Mr. Bradley Baxter, President
Additional Email Addresses
Sales: Email this Business
Technical Support: Email this Business
Additional Websites
litter-robot.com

Additional Information

Payment methods
Visa, Mastercard, Discover, American Express, Paypal, AmazonPay, Affirm
Refund and Exchange Policy
Customer may return their Litter-Robot within 90-days of receipt. Customers are responsible for return shipping. 
Business Categories
Pet Supplies, Online Shopping

Latest Reviews

  • Ch R

    "I bought two Litter-Robot 4 units a little under two years ago, expecting a premium, long-term solution. Instead, Ive had constant problems and very underwhelming customer service." ... Read full review

  • Christina B

    "Placed a litter robot 5 bundle order weeks ago only to show that my order was delivered and complete. When I calls to inquire, they do not have an estimated time for my robot to be shipped." ... Read full review

  • Michael S

    "I ordered a Litter Robot 4 bundle 11 days ago. My credit card was immediately charged almost $1,000." ... Read full review

View all Reviews

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