Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Great Arbor Properties rented us a property in ****************** for 7 years. When we moved in, the landlord, ******* ****** (Shaz), provided no walkthrough list in order to show that he had left the property in the condition he now claims he had. We complained about this, but he simply told us to email him about any flaws we noticed. Today, we received a highly unreasonable bill from him asking us to pay for damages. 1. Shaz has applied our security deposit to these alleged damages, but he has not mentioned the water turn-on deposit which is also returnable. According to him, this was paid into Escrow. Since we have paid our water bill in full, this amount must now be returned to us. 2. **** has not accounted for normal wear and tear. For example, we opened a maintenance request and pointed out that many parts in the fridge had broken through wear and tear over the seven years of our residence. He never responded to that request, and now he is billing us for an entirely new fridge. 3. Shaz was notified by email, over the years, of some of the problems caused by normal wear and tear which he now claims constitute damage. This was his preferred way of communication regarding these flaws, even though he usually did not respond or acknowledge these emails despite his request for them. 4. Shaz billed us for an overgrown lawn, but at no point in 2025 did we receive a ticket from ****************** Ordinance notifying us that the grass was too tall. 5. Shaz also billed us for the missing closet door in one of the bedrooms, but that door was in fact left in the garage because it never worked properly. 6. Since Shaz did not provide us with a walkthrough list at move-in, how can he assess which damages were caused by the tenants, and which were present at move in time? 7. Shaz has provided no evidence that the damages he is billing us for were NOT caused by normal wear and tear, or that they were caused by us, the former tenants. A bill does not constitute evidence.

• Initial Complaint

  Date:10/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I issued Shazhzeb (Shaz) ****** a formal Notice to Vacate letter more than 30 days ahead of time, notifying him that our last day renting the property at **************************************, would be the 30th of September 2025. This letter was formally accepted by him. On the aforementioned date, we left both sets of house keys in the postbox of our neighbour, whose address is ******************. This is because that property is also owned by Great Arbor Properties, and Maintenance was due to visit that address on that date. Management did not pick up the keys, so Shaz claimed that we had not handed them in. We therefore handed in the keys at the office located on ******************************************************************************************. Shaz himself gave us a receipt for these keys, dated the 6th of October 2025. Great Arbor Properties is now asking us to pay another month's rent, which we have never agreed to do. They have also added a late fee to this rent due to non-payment. We no longer live at ****************** and should NOT be asked to pay rent for October 2025. This is unreasonable and fraudulent. The company received the house keys on the 6th of October 2025, as stated above, so at most they should charge us 6 days' rent, prorated -- not a whole month's rent.