Business Profile

Used and Rebuilt Auto Parts

Powertrain Products, Inc.

Complaints

This profile includes complaints for Powertrain Products, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

157 total complaints in the last 3 years.
100 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our shop purchased a motor for March ******* order #*****, upon installation my technician found the motor to be bad. The motor was warrantied by Powertrain Products and my technician had to redo the jpb. A replacement motor was provided (questionable condition and notated with *** in warranty **** on 5/14 and shop was instructed to proceed with install. 5 months later, our shop is still awaiting our claims payment for removal of faulty motor and installation of replacement motor. This is unacceptable. I have personally called Powertrain Products numerous occasions. I was sent to management, where the mailbox is "full" and cannot accept messages. I was told 90 days then 120 days, we are now at 150 days and I spoke with warranty **** again today, and was told she could not give me a date of when we will receive this payment for our services. As a consumer, this is very bad business. I respectfully request payment for our services as stated in their warranty contract.
Business Response
Date: 10/27/2025
The warranty reimbursement for this claim has been processed and mailed to the shop.
Initial Complaint
Date:10/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a remanufactured front differential from Powertrain Products for my 2002 ***** Tahoe. The front diff began to leak from the right side output shaft while the product was still under warranty. Powertrain Products warranty department approved the repair to be covered by warranty. The work was done, all documents were submitted to the warranty department around February of 2025. This information was approved and verified by Powertrain Products and sent for payment in March of 2025. It is now October, and I have not received any check. I have called the warranty department several times and get the same answer......"we are still working on processing your check". Six months is WAY beyond what is reasonable!! And WAY beyond their published processing time for reimbursement.
Business Response
Date: 10/20/2025
The warranty reimbursement for this claim has been processed and mailed to the address on file.
Initial Complaint
Date:10/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an engine for my truck from powertrain products. I also purchased their pure care warranty. After approx ****** miles the engine started leaking oil from the front and rear main seals. They eventually sent a replacement engine under the warranty. They acknowledged receiving the defective unit back on or about June 20, 2025. They told me they have 90 days to send out the payment for the labor end of the warranty. As of yet I still have not received the payment for labor. I have called multiple times and emailed as well and get no answers. I have been told it is in the final stage of processing now for almost a month. I have asked to talk to a manager to find out when payment will be issued and get sent to a generic voicemail box that I never get a response from. The representatives that answer the phone keep saying they do not have an answer as to when payment will be issued and that they will send an email to management which either is not responded to or is never actually sent. This is just Ive $2000 for labor that is being held by them with no real answer as to when they will send payment.
Business Response
Date: 10/13/2025
Warranty reimbursement for this claim has been processed and mailed to the installing shop per the customers request.
Customer Answer
Date: 10/19/2025
As of yet still have not received payment at the repair shop for the work that was done. The email that they responded to earlier in the week stated that the check had been sent out.( that was Monday). When I contacted them again on Friday they told me the check was written out on Wednesday. As stated the payment has not arrived yet. I will check with the repair shop daily this week to keep on top of it to see when and if the payment arrives.

**** *********
Initial Complaint
Date:10/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2025, I initiated a warranty claim for my engine managed under Powertrain Products warranty program. Despite following all necessary proceduresincluding promptly returning my engine for an investigationI have experienced significant delays in receiving the promised reimbursement for the work performed on replacing the ********* provide you with a clear timeline: 1. In May 2025, I began the warranty process for my engine. 2. I returned the engine for investigation and paid an 600 of that cost under the warranty rules). 3. In July 2025, I was informed that the reimbursement, amounting to almost $2000 for the engine replacement, was approved. I was advised multiple times by the warranty department that the payment would be made within 90 days. 4. Today marks the 90-day period, and despite my regular follow-ups, I have been met with inconsistent responses. At the time of my last call, I was informed that the session had been transferred to a department that seemingly does not maintain regular oversight, and I was then unexpectedly given a new timeframe of 120 days for the repayment. 5. Throughout this process, I have encountered a lack of accountability and consistent communication from both the warranty and accounting departments.The delay of a reimbursement amounting to almost $2000 is causing significant financial strain, particularly in the current economic climate. The shifting timelines and lack of clear, reliable point of contact have left me with little choice but to seek your assistance in resolving this matter promptly.I respectfully request that the Better Business Bureau investigate my complaint against Powertrain Products and assist in ensuring that their warranty reimbursement processes are transparent and that I receive the payment as promised.Thank you for your attention to this matter. I look forward to your prompt response and assistance.THEY STILL HAVENT ANSWERED MY EMAILS FROM JULY
Customer Answer
Date: 10/09/2025
My name is *** ********
Business Response
Date: 10/14/2025
Warranty reimbursements are typically processed within 90 business days from the return of the suspected defective unit, pending inspection and final approval. This timeframe allows us to properly inspect the unit and follow the necessary protocols to ensure each claim is handled accurately and fairly. In this case, the warranty reimbursement has been processed and mailed within the 90-business-day period, as previously discussed with the customer on multiple occasions.
Customer Answer
Date: 10/14/2025

Complaint: 23994079

I am rejecting this response because: you provided a false statement about within 90 days, but thank you so much for issuing the check now.

Sincerely,

*** ********
Business Response
Date: 10/15/2025
This has been resolved and the reimbursement has been mailed.
Initial Complaint
Date:10/08/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased an extra purecare warranty for the engine purchased. had a cam failure in july and have been jumping through hoops to get them to honor the warranty. given them at least 9 receipts for oil changes that i preformed. as well as video of the failed engine, and images of metal in the oil filter. after giving them the first group of receipts they wanted more. i tracked them down and gave them more. as of 11:24 am i am waiting to hear back if my final receipt was enough.
Business Response
Date: 10/13/2025
The customers warranty claim was opened on June 23, 2025, and we gathered all the information that was available at that time. To move forward with our review, a leak-down test was requested that same day, June 23, 2025. We did not receive a response or the requested information until September 8, 2025. Our warranty technicians have since requested oil change receipts, as required under the terms of the written warranty, to verify proper maintenance of the product. Our team is actively working on this claim and remains committed to assisting the customer and bringing this matter to a fair and timely resolution.
Initial Complaint
Date:10/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an engine and transmission from PowerTrain Products **** under a warranty that included labor reimbursement coverage. The engine worked properly, but the transmission failed shortly after installation. I took the vehicle to a repair shop, where the transmission was removed and sent back under warranty. The company then sent a replacement transmission to the repair shop, which was installed successfully.Per the warranty agreement, I was responsible for the labor costs upfront, with the understanding that the company would reimburse me the portion covered under the warranty. It has now been over seven months, and I have not received the promised refund.During this time, I have called the company approximately 37 times to follow up on the status of the reimbursement. Each time I was told that the check was on the desk, waiting for approval, or being processed. On my most recent call, I was informed that there is now no record or status of the check, and the representative could not tell me who to contact or how to obtain an update.This ongoing lack of follow-through, inconsistent information, and poor communication have been extremely frustrating and unprofessional. I have provided all required documentation and made every effort to resolve this matter directly with the company, but after seven months with no progress or payment, I feel I have no choice but to file this formal complaint with the Better Business Bureau.I am requesting that the company issue the full warranty labor reimbursement I am entitled to under the terms of my warranty and provide written confirmation once the refund has been processed.Desired Resolution:Full payment of the labor reimbursement covered under the warranty.Written confirmation of refund processing and completion.Assurance of improved communication and accountability in handling warranty claims.
Business Response
Date: 10/14/2025
The warranty reimbursement for this claim has been processed and mailed to the customers address on file.

Customer Answer
Date: 10/17/2025

Complaint: 23988756

I am rejecting this response because:
I am rejecting this response at this time because I have not yet received the reimbursement check. Although the business states that the warranty reimbursement has been processed and mailed, I have not received any payment as of today. Once I receive the check, I will update this complaint to reflect that it has been resolved.

Sincerely,

******** ****
Business Response
Date: 10/20/2025
The reimbursement check was mailed via **** within the past week. We kindly ask the customer to allow up to two weeks for delivery, as mail times can vary. If the check has not been received after that period, we encourage the customer to contact us directly so we can promptly address and resolve the issue.
Initial Complaint
Date:10/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was in contact with ***** in the warranty department regarding my warranty claim. I reached out to file a claim in December of 2024 on the engine I had purchased in September of 2024. The engine I received came with the lifter tick and needed to be replaced. After months of back in forth I received a replacement engine in May of 2025. It took between 6 and 7 weeks for them to admit the engine failure was on them. I had to repeatedly call to find this out, nobody called me. It is now October of ****************************************** for over $1600. Its been over the 120 day waiting period and I get the same response, its been approved in accounting and waiting to be sent out. It takes forever to get ahold of anyone and they refuse to transfer me to a manager or anybody else who can do something. Its been a very long and frustrating process to get back my money. I am now out several thousands of dollars on two engine installs because of the failed engine they sent from the start. Its wrong and this company should not be in business with the tactics they are pulling. Countless BBB reviews say the same story.
Business Response
Date: 10/13/2025
The warranty reimbursement for this claim has been processed and mailed to the address on file for this customer.
Customer Answer
Date: 10/18/2025

Complaint: 23979515

I am rejecting this response because: I have not received the check within the 5 day response time nor has anyone from the company contacted me regarding any tracking information, phone call, or email verification that a check has been sent.

Sincerely,

****** ******
Business Response
Date: 10/20/2025
We responded to this complaint notifying the customer payment was processed. The reimbursement check was mailed via **** within the past week. We kindly ask the customer to allow up to two weeks for delivery, as mail times can vary. If the check has not been received after that period, we encourage the customer to contact us directly so we can promptly address and resolve the issue.
Initial Complaint
Date:10/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an engine, $2300 labor to install. Less than 300 miles, oil in water. They sent another engine, another $2300 to install plus cost of new radiator and heater core flush. Was told I would be reimbursed $1600 for labor. Was told would be 60 days after defective motor was inspected for refund. Waited the 60 days to start calling. Its now been 5 months I get the same answer, "payment is approved but accounting is behind on issuing checks". Ask for a manager and was sent to voicemail. I left a message to call me back two weeks ago and no response. Called warranty **** back today 10-3-25 and recieved same answer "labor reimbursement approved but accounting is behind issuing checks".
Business Response
Date: 10/13/2025
The warranty reimbursement for this claim has been processed and mailed to the address we have on file for the customer.
Customer Answer
Date: 10/19/2025

Complaint: 23969554

I am rejecting this response because: I have still not received a reimbursement check.

Sincerely,

****** ******
Business Response
Date: 10/20/2025
The reimbursement check was mailed via **** within the past week. We kindly ask the customer to allow up to two weeks for delivery, as mail times can vary. If the check has not been received after that period, we encourage the customer to contact us directly so we can promptly address and resolve the issue.
Customer Answer
Date: 10/20/2025
Recieved payment today. I am satisfied with this. Thanks for your help.
Customer Answer
Date: 10/21/2025
Complainant confirmed the check has been received.
Initial Complaint
Date:09/29/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2023 I purchased a 5.7L V8 Hemi for my Ram 1500. This was purchased with extra warranty and a package they listed as ********* Warranty. During this coverage all requirements were met in engine swap and in March of 2025 I contacted the warranty team regarding an issue with engine vibration, loss of engine compression and missfires. I was instructed to and later informed them that the missfires had been diagnosed and all components from ECU, spark plugs, and ignition coils had been inspected to include the inspection of MDS Solenoid system. This was conducted at Auto Lux shop who was prepared to do repairs or engine swap. I was instructed by the Warranty team a further inspection was required for warranty which the shop had not the time to tare down engine further considering diagnosis was the only requirement per ********* policy "appeared" to portray. I had the vehicle swapped to another shop that had the availability but had to schedule me out 3 months due to their work load. This caused 3 months of rental expenses at $1300 per month and an additional 9+ hours of tare down aside from the previous diagnostic already conducted. I have reached out to Warranty and management multiple times regarding reimbursement and have only been told 90 - 100 days. Considering I filed in March and required further expense, time, and obligation I see as unnecessary due to internal failure of engine, I'm requesting if not full rental reimbursement, full repair reimbursement due to the staffs lack of communication on appropriate steps and companies statement of requiring diagnostic to point of failure for repair. Note: Company conducts their own tare down of engine once received as well. Engine had multiple bent push rods and vehicle has no engine, suspension or performance modifications.
Business Response
Date: 10/03/2025
We understand the importance of resolving the customers claim and want to assure them that we are committed to honoring the coverage provided under their warranty. Our goal is to process warranty reimbursements within ************************************************************** this case, the shop provided differing diagnostics, which required us to ask additional questions in order to move the claim forward properly. That said, we have fully honored the written terms of your warranty. A replacement engine was provided at no cost to the customer, and we are in the process of finalizing the reimbursement portion of the claim. While we cannot control the repair shops scheduling, we remain committed to supporting the customer within the scope of the warranty they purchased. We are standing by our warranty and our obligation and commitment to the customer both at the time of sale and for the duration of their warranty.
Customer Answer
Date: 10/10/2025

Complaint: 23939974

I am rejecting this response because:If itnwere the desire to care for customer, I am sure my call for clarity on my claim would have been returned or info received by phone *** when asking for status of my claim and where I stand within the second or third month of calling. I've left 3-5 messages.

Diagnosis was provided before teardown. Teardown was never mentioned in warranty plan issues to myself twice or downloaded from website. Shop scheduling issue was triggered by the Powertrain teams lack of full detail in expectation if teardown.
Diagnosis was narrowed to "no compression" in 2 cylinders by first shop which was p***ared to pull engine for swap. These were steps followed by myself from Powertrain member ***** I believe considering my first issue was a triggered Misfire that after the discussion with ***** was dug deeper into ruling out plugs, coils, fuel injectors, fuel pump, cracked heads, worn or blown gaskets which all are signs of maintenance or possible abuse.

Additional cost was triggered with teardown to fault which exceeds to definition of diagnosis which could have been established as an expectation at the beginning. By this time, the initial shop was already 4+ hours in on diagnosis per established expectation in warranty.

It is agree that Powertrain provided free ***lacement engine at no cost which was paid for in the plan purchased to cover such issues supposedly with little to no hassle on part of the customer considering ********************** conducts their own teardown and and inspection if product once they are in possession of this. That is excessive and if anything could give customers chance to fabricate failure or introduce debris to the system prior to Powertrain receiving it back.

Sincerely,

***** *****
Business Response
Date: 10/13/2025
This claim has been paid in full under the written guidelines of our warranty. We are sorry the customer had a failure however we did back it up under the warranty as was our obligation and commitment at the at the time of sale as well as moving forward while the warranty is in effect.
Customer Answer
Date: 10/14/2025
In my latest complaint, your entity just took sides. No proof or justification for delaying replacement if an engine led to a $2000 increase in labor costs and you chose to close the complaint.
Initial Complaint
Date:09/29/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CLAIM #****** On 12/26/24 bought a transmission from Powertrain Products for $4075.95 Received 1/9/25 Was installed to Powertrain Products guide lines Was programmed at Hardy Chevrolet 12/30/24 Transmission went out at ****** miles Took to Trasnmark Transmission ******************. S.******************. ***** ************ Was told transmission was bad.Received replacement on 1/9/25 from Powertrain Products Cost of replacement of the new t transmission was $1,301.27 work completed on 1/22/25 Powertrain Products Received old transmission back on 2/5/25 On 3/5/25 was told warranty repairs was approved for $645.00 On 6/25/25 was approved and in accounting and should be sent out any day On 7/14/25 should have CK# issue in three days On 8/5/25 was told claim had been expedited On 9/8/25 was told claim was still in accounting I have talked to Powertrain Products 6 times on this issue I have sent emails to ******************* and the CEO asking for help in this matter All I want is the $645.00 that is owned to me Thank for your help in this matter
Business Response
Date: 09/29/2025
The warranty reimbursement for this claim was processed and mailed to the address on file.
Customer Answer
Date: 10/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Powertrain Products, Inc. is BBB Accredited.