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TripMasters

Travel Agency
Custom vacations provider to Europe, Asia-Pacific, Latin America and more.

5640 Nicholson Ln Ste 215

Rockville, MD 20852-2952

https://www.tripmasters.com

(800) 430-0484
5640 Nicholson Ln Ste 215, Rockville, MD 20852-2952
https://www.tripmasters.com
(800) 430-0484
Additional business information
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Additional Information: Travel Packages
A travel package is a prearranged vacation. Usually, these packages are assembled by an independent tour operator and are sold through travel agents. Purchasing a travel package has the advantage of convenience and, in many cases, value. Paying attention to the following can help you choose wisely:

Small Print or Asterisks: Make s…
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Accreditation
BBB accredited business

Accredited Since: 12/31/2014

Years in Business: 35

BBB Rating
A+

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Ratings

Customer Reviews
★★★★★
★★★★★

Average of 192 Customer Reviews

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Overview

Custom vacations provider to Europe, Asia-Pacific, Latin America and more.

Products & Services

Customized multi-destination vacations

Business Details

Location of This Business
5640 Nicholson Ln Ste 215, Rockville, MD 20852-2952

BBB File Opened:12/19/1999
Years in Business:35
Business Started:10/10/1984
Business Started Locally:3/1/2012
Business Incorporated:2/7/2012
Accredited Since:12/31/2014
Type of Entity:Corporation
Alternate Business Name
  • TripMasters.com
Business Management
  • Mr. Julio Mendez, General Manager
  • Ms. Maria Checa, President
  • Mr. Rafael A. Checa, CEO
Contact Information

    Principal

  • Mr. Rafael A. Checa, CEO

    Customer Contact

  • Paula Galeano, Operations Supervisor
Additional Contact Information

Fax Numbers

  • (202) 452-0905
    Primary Fax

Email Addresses

  • Customer Service
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Industry Tip

BBB Tip: Smart Shopping Online

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Customer Complaints

240 Customer Complaints

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Most Recent Customer Complaint
Complaint Type: Problems with Product/Service
Status: Answered
anonymous user

07/27/2020

I had a trip planned for April 2020 to London and then to Portugal. Only the hotels and transport between london and Portugal were booked thru tripmasters #******. As to date I have filed a complaint with credit cards company which 1 as been overturned because Tripmasters said that they a cancellation policy that can not be overturned. But because of the fact that they are not allowing flights into these countries because of covid I cancelled the trip in March. They are still saying they are waiting on refund process and will not refund my money or even allow mw to rebook for next year. I spent $1544.00 including their insurance. I have gotten the same answer for over 4 months now , I feel they should be held accountable.
…Read More
Read 239 More Complaints

Customer Reviews

192 Customer Reviews

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Most Recent Customer Review
anonymous user

Tim W

★★★★★
★★★★★

09/08/2020

... Read More

I had a family trip to go to Austria and it was not happening due to covid. After initially seeing these reviews I was afraid I wouldn't get my money back. After speaking to a customer service rep, I was advised that they would refund my full amount, but it would take up to two months. He left me with his contact info to call back if I had any questions or other concerns. Two months passed and I called and they were still waiting on my airfare. A week after I had my full refund. Though it was vexing going through the motions I was able to get my full refund. Tripmasters has a lot of good reviews prior to covid and this was monumental circumstances that no travel agency was prepared for. My advice is stay calm and polite and work through it.
anonymous user
TripMasters Response

09/09/2020

Hello Tim, Thank you for your honest yet positive review on how we handled your case. We are extremely happy that you are a satisfied customer, and how we could provide you with the outcome you had hoped for, and also that you were able to extend your patience during this testing time. As you mentioned, this has been a very tough time for all involved and this pandemic still continues. However, we have implemented new ways of dealing with this situation as time has gone on. Customer service is truly at the forefront of our business model, and we endeavor to provide an exceptional experience at all times. We are very happy to hear that you are satisfied with the service and outcome which you received. We very much look forward to being here for you when you feel it is safe to travel again and we can be of assistance to you. Tripmasters.com
Read 191 More Customer Reviews

Products & Services

Customized multi-destination vacations

Business Details

Location of This Business
5640 Nicholson Ln Ste 215, Rockville, MD 20852-2952

BBB File Opened:12/19/1999
Years in Business:35
Business Started:10/10/1984
Business Started Locally:3/1/2012
Business Incorporated:2/7/2012
Accredited Since:12/31/2014
Type of Entity:Corporation
Alternate Business Name
  • TripMasters.com
Business Management
  • Mr. Julio Mendez, General Manager
  • Ms. Maria Checa, President
  • Mr. Rafael A. Checa, CEO
Contact Information

    Principal

  • Mr. Rafael A. Checa, CEO

    Customer Contact

  • Paula Galeano, Operations Supervisor
Additional Contact Information

Fax Numbers

  • (202) 452-0905
    Primary Fax

Email Addresses

  • Customer Service
Read More Business Details

Business Categories

Travel Agency

Local BBB

BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.