⚠ Unsupported Browser Detected ⚠

Unfortunately this browser is not supported. Please use a recent version of Chrome, Firefox, Safari or Edge to view BBB.org.

BBB remains operational and focused on serving our business community.

Business Profile

Business Profile

TripMasters

Travel Agency

Business Profile

TripMasters

5640 Nicholson Ln Ste 215

Rockville, MD 20852-2952

Additional business information
Additional Information: Travel Packages
A travel package is a prearranged vacation. Usually, these packages are assembled by an independent tour operator and are sold through travel agents. Purchasing a travel package has the advantage of convenience and, in many cases, value. Paying attention to the following can help you choose wisely:

Small Print or Asterisks: Make s…

Contact Information

5640 Nicholson Ln Ste 215

Rockville, MD 20852-2952

Want a quote from this business?

Get a Quote

BBB Rating & Accreditation

Accredited Since: 12/31/2014

Years in Business: 36

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Customer Reviews

4.11/5

Average of 182 Customer Reviews

Customer Complaints

264 complaints closed in last 3 years

235 complaints closed in last 12 months

BBB Rating & Accreditation

Accredited Since: 12/31/2014

Years in Business: 36

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Map

Overview

Custom vacations provider to Europe, Asia-Pacific, Latin America and more.

Products & Services

Customized multi-destination vacations

Business Details

Location of This Business
5640 Nicholson Ln Ste 215, Rockville, MD 20852-2952

BBB File Opened:12/19/1999
Years in Business:36
Business Started:10/10/1984
Business Started Locally:3/1/2012
Business Incorporated:2/7/2012
Accredited Since:12/31/2014
Type of Entity:Corporation
Alternate Business Name
  • TripMasters.com
Business Management
  • Mr. Julio Mendez, General Manager
  • Ms. Maria Checa, President
  • Mr. Rafael A. Checa, CEO
Contact Information

    Principal

  • Mr. Rafael A. Checa, CEO

    Customer Contact

  • Paula Galeano, Operations Supervisor
Additional Contact Information

Fax Numbers

  • (202) 452-0905
    Primary Fax

Email Addresses

  • Customer Service

Industry Tip

BBB Tip: Smart Shopping Online

Read More

Customer Complaints

264 Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Most Recent Customer Complaint
Complaint Type: Billing/Collection Issues
Status: Answered
anonymous user
I purchased a trip package from TripMasters, (for a Jul 5,2020, departure date, from the US to Europ), the trip was canceled by TripMasters days before departure, apparently, due to covet19 restriction by TripMasters's European partner, we (myself ******* ********, **** ********, and ****** ***** - were ready to go), TripMasters simply cancel our the trip and kept the money. We trusted TripMasters (partially due to its rating with BBB) we prepaid the full amount way in advance.Read More

Customer Reviews

182 Customer Reviews

What do you think? Share your review.

How BBB Processes Complaints and Reviews

Most Recent Customer Review
anonymous user

eva c

(1 star)

02/14/2021

I had booked a trip to Europe and less than 45 minutes later i called to cancel and the company told me they have already booked the hotels, which were non-refundable. They were uncooperative to try and work with me on this cancellation. DO NOT BOOK with them ever! Additionally, they're way overpriced. The hotels in the itinerary are all 2 star $50 hotels. i checked the times/reservation and I could have saved hundreds of dollars booking flight and hotels separately. Will not be ever using this company again.
... Read More

Products & Services

Customized multi-destination vacations

Business Details

Location of This Business
5640 Nicholson Ln Ste 215, Rockville, MD 20852-2952

BBB File Opened:12/19/1999
Years in Business:36
Business Started:10/10/1984
Business Started Locally:3/1/2012
Business Incorporated:2/7/2012
Accredited Since:12/31/2014
Type of Entity:Corporation
Alternate Business Name
  • TripMasters.com
Business Management
  • Mr. Julio Mendez, General Manager
  • Ms. Maria Checa, President
  • Mr. Rafael A. Checa, CEO
Contact Information

    Principal

  • Mr. Rafael A. Checa, CEO

    Customer Contact

  • Paula Galeano, Operations Supervisor
Additional Contact Information

Fax Numbers

  • (202) 452-0905
    Primary Fax

Email Addresses

  • Customer Service

Business Categories

Local BBB

BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reports On

BBB reports on known marketplace practices.

See What BBB Reports On

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.