Complaints

This profile includes complaints for WPM Real Estate Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  WPM Real Estate Management

  11433 Cronridge Drive Owings Mills, MD 21117

• 

  WPM Real Estate Management

  7 Gwynns Mill Ct Ste F Owings Mills, MD 21117-3528

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: March 5, 2025 Business Involved: WPM Real Estate Management (Reserve at Sawmill Apartments) Issue: Unauthorized ************* Violation On March 5, 2025, a maintenance worker from WPM Real Estate Management entered my apartment without prior notice or consent, violating my lease agreement. I was not given the legally required ***** hours notice before entry.Additionally, the worker falsely claimed there was a work order for my unit, which was incorrect. This means my apartment was accessed under false pretenses. This incident caused a serious safety concern as I was alone and unaware of any scheduled maintenance.The leasing office has acknowledged that this was an error on their part, but they have not provided any compensation for this violation. This was a clear breach of contract and a violation of my tenant rights.I am requesting a full rent credit for March 2025 as an appropriate resolution for this lease violation.

  Business Response

  Date: 03/10/2025

  In response to Complaint #********, we would like to offer the following response:
  
  Thank you for reaching out regarding your concerns. We sincerely apologize for the mistake that led to maintenance entering your apartment on March 5, 2025. We take matters like this very seriously and understand the importance of respecting our residents' privacy and ensuring proper communication regarding maintenance requests.
  
  Upon review, we have confirmed that this was an unfortunate clerical error. Our new Service Manager misread the work order and mistakenly responded to the wrong apartment. The Service Manager followed protocol by knocking multiple times and announcing himself before entering, but we understand that this does not change the impact of the situation.  We recognize that this caused concern, and we sincerely regret the oversight. 
  
  As soon as we were made aware of the mistake, we attempted to contact you immediately via phone and voicemail. Additionally, a formal written apology and explanation were sent in response to your email within 30 minutes.We appreciate your feedback and want to assure you that we have taken corrective steps, including reinforcing training with our team, to prevent such errors in the future.
  
  While we cannot offer a full rent credit for the month of March, we would like to extend compensation equivalent to two days rent, totaling $79.12, in acknowledgment of the inconvenience.Please let us know how you would like to proceed, and we would be happy to discuss further.
  
  If you have any additional questions or concerns, please feel free to reach out to us directly at ********************************************* or **************. Your comfort and trust are very important to us, and we appreciate the opportunity to address this matter

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23033129
  
  I am rejecting this response because:

  Thank you for your response and for acknowledging the lease violation. While I understand this was an oversight, the fact remains that my lease agreement was breached when maintenance entered my apartment without prior notice or authorization. Regardless of intent, this incident impacted my privacy, safety, and trust as a tenant.
  I want to address a few points from your response:
  Your follow-up after the fact does not change that the violation occurred. While I appreciate that you reached out, tenant privacy and security should be upheld before entry, not after.
  Knocking before entering does not override the requirement for prior written notice. I was not expecting anyone, and I was not even certain the knocking was for my unit. Hearing my door unlock without warning was alarming, and no tenant should experience that.
  A clerical error does not negate the responsibility to uphold lease terms. While mistakes happen, tenants are still held accountable for errors on their end, and the same should apply here.
  I appreciate that steps are being taken to prevent this in the future. However, I believe the offered compensation does not reflect the severity of the situation. Given the nature of this violation, I am requesting a rent credit of $500 as a fair resolution.

  Please let me know how you would like to proceed. I look forward to your response.
  
  Sincerely,
  
  Anteyzeha ********

  Business Response

  Date: 03/14/2025

  Dear Resident,
  
  As we mentioned previously, this was an unfortunate clerical error.  We recognize that this caused concern, and we sincerely regret the oversight. While we cannot offer a $500 credit, we would like to extend compensation of a $250 rent credit as a compromise in acknowledgment of the inconvenience. 
   
  If you have any additional questions or concerns, please feel free to reach out to us directly at *********************************** or **************. Your comfort and trust are very important to us, and we appreciate the opportunity to address this matter.
  
  

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23033129
  
  I am rejecting this response because: I appreciate your response and acknowledgment of this issue. However, I want to emphasize that this was not just a clerical errorthis was a breach of my lease that directly impacted my privacy, safety, and trust as a tenant. My home is not just a number in your system, and I am not just a clerical oversight. This is where I live, and incidents like this affect more than just paperworkthey affect a tenants sense of security.
  I also noticed that you keep referring to this as a clerical oversight, but that does not change the fact that my lease was violated. If a tenant were to violate their lease, they would be held accountable without it being dismissed as an unfortunate mistake. I expect the same level of responsibility from property management when the error is on your end.
  That being said, I appreciate the offer of a $250 rent credit and would like to move forward. However, considering the nature of the situation, I believe a $300 credit would be a more appropriate resolution. I would like to resolve this promptly and finalize the matter, and I believe $300 would be a fair and reasonable adjustment.
  Please let me know if this can be accommodated so we can close this out.
  
  Sincerely,
  
  Anteyzeha ********

  Business Response

  Date: 03/20/2025

  We agree to the desired settlement of a $300 rent credit. We will submit this rent credit to our accounting department for processing.

• Initial Complaint

  Date:01/30/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaining about mice in apartment since April of 2024. Management company will not answer phone and forwards all emails to leasing office. Nice problem has not been adequately addressed.

  Business Response

  Date: 02/04/2025

  Dear Ms. ******,
   
  Thank you for reaching out regarding your concerns. We take all resident feedback seriously and appreciate the opportunity to address this matter.
   
  We understand that you have been experiencing issues with mice in your apartment. Please know that we have taken multiple steps to resolve the situation and remain committed to ensuring a pest-free living environment. Below is a summary of the actions we have taken:
   
  • Pest Control Services: Upon receiving your report, we scheduled a professional cleanout with **** Pest Control. Additional treatments were completed on January 16, 2025, and January 28, 2025. According to ****, their technician observed no active pest activity but placed bait as a precautionary measure. They also confirmed that no spray treatment was used, eliminating any concerns about food contamination.
   
  • Resident Communication & Documentation: We have requested video evidence from Ms. ****** regarding concerns about the pest control visit, but we have not yet received it. Additionally, we have followed up directly with **** to clarify their procedures and relayed that information to you.
   
  • Unit Transfer Offer: On January 7, 2025, we offered you the opportunity to transfer to another unit. We understand that you needed time to consider this option, and we are happy to extend the offer again should you wish to move forward.
   
  • Proactive Measures: A seek-and-seal procedure for the entire building is currently underway. Contractors are inspecting and sealing any exterior openings to prevent further pest issues. Additionally, an in-unit seek-and-seal for your apartment is scheduled for February 6, 2025. This thorough inspection will involve moving all appliances and sealing any identified entry points, including installing metal sheeting behind the drywall for extra protection.
   
  In addition to these efforts, we have identified a separate housekeeping concern in the building that may be contributing to the ongoing issues. We are actively working with legal counsel to resolve this matter to further improve conditions.
   
  We remain committed to addressing your concerns and providing a safe, comfortable living environment. If you have any additional questions or would like to discuss further solutions, please don’t hesitate to reach out.
  
  
  

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is with WPM Management and its Resident Portal payment system, which is owned by *********** my lease agreement with this company, I am to make rent payments using the Resident Portal in the form of an electronic check, credit/debit card, or MoneyGram. Per the agreement, returned check payments will result in a $35 fee.Recently, I submitted an application for a separate property ("The Severn") which is also owned by ***. My application fee was returned by *******. Then, when I tried to pay rent at my existing property ("************"), I found that my ability to pay via electronic check and credit/debit were disabled, forcing me to pay cash at a MoneyGram location. I was told that this is because of the returned application fee and that even though it was for a separate property, because it is owned by *** they still have the right to disable my Resident Portal account. This is false, as again per my lease agreement, the only thing I should be liable for is a $35 returned check fee, which I am happy to pay, but being forced to use ********* is a huge inconvenience, as I am disabled.I believe this policy is unfair and deceptive. Additionally, I was charged $25 today by Entrata, which I am told is an ADDITIONAL fee that they charge for returned check payments, which brings the total fee to $60. This is against my lease agreement and *** needs to reinstate my account immediately, or provide me with an amended agreement that details this restrictive policy.

  Business Response

  Date: 07/16/2024

  WPM Real Estate Management would like to offer the following response for this Resident...

  We apologize for the inconvenience with the payment portal system. We strive to provide the best possible experience for all of our Residents. Although the policies with respect to returned checks was followed appropriately and according to our policy and lease agreements, we have lifted the restriction for this Resident to allow for electronic payments as a courtesy. If there are any further issues or questions, please feel free to reach out to us directly at the Leasing Office. Thank you.

  Customer Answer

  Date: 07/16/2024

   
  Complaint: 21974661
  
  I am rejecting this response because:

  As of 12:00 PM today, I am still unable to make payments via echeck or debit card on the Resident Portal, and the system is still forcing me to pay my rent only via MoneyGram. Please see attached screenshot. Please also note that my legal first name is ********, in case you are unable to find the correct account. 

  Please contact me and advise once this is resolved. Until such time, I will keep this complaint open.

  
  Sincerely,
  
  ******** (Calliope) ******

  Business Response

  Date: 07/16/2024

  Hello...

  Thank you for your patience. We have confirmed that the restriction for electronic payments has been removed. You should be able to make payments as usual now.

  Customer Answer

  Date: 07/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  That said, please consider adjusting your policy to make it easier - not HARDER - for disabled and unwealthy tenants to make their rent payments.

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:06/25/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into 9500 Side Brook Rd in April of 2023. Shortly after I started to have issues with smelling Marijuana coming into my unit. I discovered the smell was coming from a neighbor. I was advised upon moving in that the unit in which is causing the issues was vacant. Come to find out there are people living in the unit. I started to complain about this around August 2023 to the HOA liaison in the building via text messages and I have also sent emails. The issues was suppose to be going to the legal department for review. I have also sent my complaint to the other members of the HOA and representative @ WPM. In which I received an email basically stating that there was nothing they could do because smoking is permitted in the building in the units. I know Marijuana to some extent has become legal in the state of MD. However, it is not legal on federal level. Also, I feel that the HOA is using the fact that smoking is permitted in the units to not properly address the issues. I feel like my rights as a home owner are being violated and not considered. I should not have to be subjected to this on a daily basis. I have been suffering behind the foul smells that linger in my unit for hours if not days all times of the day. I have medical problems which include respiratory and sleep apnea The smells are getting into my CPAP machine making it hard to breath at night. I have spent money on air purifiers which cost me around $400.00 to try to help with the problem. I take issues to the lack of of concern from the HOA. It states in their own by laws that there should be no smells coming from a home owners unit and they have a nuisance clause which in my opinion is exactly what this is. Also, I do not know if the unit in question is on a lease. It seems that they just set up shop next door with no formal lease since the HOA liaison in the building and many others did not know there were any people in the unit until it was brought to their attention.

  Business Response

  Date: 07/01/2024

  Thank you for your inquiry regarding the Marijana smell impacting the owner residing at 9500 Sidebrook Rd, **** *** in Owings Mills MD, 21117. As stated to the homeowner and after discussion with the Board of Directors, the building at this address is not a smoke-free building, therefore the Association cannot legally stop the use of smoking or Marijuana based use. In addition, the use of Marijuana has been legalized to be used in the state of Maryland. We suggest the homeowner attend the next scheduled meeting with the Board of Directors to discuss this in an open forum in an effort to find a solution that will be amenable to all parties involved.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21895699
  
  I am rejecting this response because:

  I am partially rejecting the response.  I am aware that smoking is permitted in the building and do not have issues with that. However, When the smoke and smell of Marijuana comes through my walls, vents, and is prominent in the hall ways it is not fair that others have to suffer behind this.  This is a very unpleasant smell that has various carcinogens and medical side effects  that I should not have to be subjected to on a continuous bases.  Although, Marijuana is legal on state level to an extent there should and can still be some provisions for this in a co op setting such as a Condo.  Your own by laws state  that there should be no smells coming from each individual unit and there is a nuisance clause as well to protect  the home owners.  Are these by laws not applicable to this situation.  I think they should be.  Also, this behavior lowers the property value of my unit  which I take issue with.

  
  However, I am willing to meet on the next meeting with the board of directors to hopefully come to a resolution in short of having this behavior stopped completely.  Can I please be informed of when the next meeting is schedule for day & time.

   

  
  Sincerely,
  
  ****** *******
  

  Business Response

  Date: 07/03/2024

  Hello,

  As the meetings are private and not public, we cannot publish the meeting information on a public forum. Please reach out to your Community Manager or log into your account at **************** obtain the meeting information. Also, please feel free to reach out to us directly for any additional questions or issues. Thank you.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/3/23 I notified WPM that there was water entering my bottom floor condo. My tenant was having to clean up dirty water on his own. I contacted the company multiple times to get it fixed because the pipe that was causing the leak was coming from behind the wall which made it a condo pipe. The Plumbers were not sent to the house until 11/9/23 and the leak wasn't fixed until 11/10/23. My tenant had to buy water guards to stop it from flooding the whole kitchen because it was not addressed quickly. During the fix the company pulled out all of the lower cabinets because they were water damaged. They also drilled up the concrete floor and in the mean time broke a floor tile in my kitchen. Someone came out to measure for the cabinets and the countertops on 11/14/23 to replace what was damaged from the water leak. The cabinets were not delivered until January 17th, 2024. That whole time my tenant was without a kitchen and spending tons of money eating out and was dealing with health issues at the same time. The cabinets were finally installed on February 1st and the counter was installed but was not measured currently. They then altered my condo without my acknowledgment. The company reached out to me and we came up with a plan to fix their alteration to the wall. The next counter was installed and once again was measured incorrectly and they used chaulk to fill the countertop gap which isn't acceptable. Now I am still waiting on them to fix my flooring. Someone came out in February to assess the situation. It is now middle of May 2024 and no one is returning my emails. The countertop needs to be fixed and the flooring still needs to be fixed. All of the work has been done by their maintenance crew and not a licensed contractor which I am not pleased about either. This problem has consumed my time for almost 7 months.

  Business Response

  Date: 05/28/2024

  The Board of Directors for this community was given photographs and a proposal to replace the flooring back in March 2024 and they have not yet provided management with authorization to move forward with the flooring replacement. Unfortunately, management has no authority outside the Board of Directors and cannot resolve this issue at this time. We strongly encourage this resident to attend the next Board of Directors meeting, and discuss resolution.

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is the management company that manages ********************************* in ************, **. I mailed my monthly condo fee of $315.00 to WPM on May 13, 2023, for my June payment. In the meantime, I sold my condo and settled the transaction on June 14th. At settlement I was charged a second time for my June ***** fee. I questioned why and was told that my check to *** had not been received at the time that the title Company was doing a credit search on me. I was told to reach out to *** for my refund as the title Company settled the other fee at closing. Since June I have called, emailed and have been told that it was mailed in June addressed to my former address. I never received it. I was told a stop pay was put on the 1st check and another would be issued. I have not received it. If I owed them money, I would have gotten threating letters. This is my money and they are holding it. This is not right. What can I do?

  Business Response

  Date: 08/08/2023

  We apologize that you encountered difficulties during your settlement process. We are required to collect all unpaid assessments at the time of settlement and unfortunately, the mail system is not the most reliable. According to our records, we issued a refund check to you on 6/29/23 which has yet to be cashed. We have voided this check and issued a new check this week. Again, we apologize for any inconvenience.
  

  Thank you,

  WPM Real Estate Management

  Customer Answer

  Date: 08/13/2023

  WPM was correct in saying that I didn't receive the first check that they issued to me because of a **** delay. The **** delay was due to the fact that I  moved to ******* and had a change of address.  It takes time for the *********** to make address changes. My issues with WPM is (1) why didn't they send the check to my new address? (2) Why is it taking so long to get the replacement check? They keep telling me and now you that it was sent to my new address and yet I haven't received it. 

• Initial Complaint

  Date:05/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business inspected our condo, identified a broken floor joist, and said they were going to present to the Board of Directors a proposal to replace the framing issue as framing is a common element in the HOA and is the association's responsibility. It has been months and the proposal was never presented to the Board. New cracks are forming in our drywall while the 2nd floor is starting to slope in other areas now. I cannot get in touch with anyone from this business to ensure this issue is being handled.

  Business Response

  Date: 06/05/2023

  In reference to complaint #********, WPM Real Estate Management has submitted the relevant information to the Board of Directors for this community. The Board is currently investigating the cause and solution to the issue. The services of ****** *********** have been retained by the Board to address and repair this issue. The proposal submitted by ****** *********** is under review by the Board. We hope to have approval for the repairs in June and the repairs would begin shortly thereafter. 

  Customer Answer

  Date: 06/06/2023

  
  Complaint: ********
  
  I am rejecting this response because I received the same message in an email from March that the proposal would be brought to the Board. See attached for that email response. 

  Three months later and I am no closer to having the cracked floor joist replaced. 

  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 06/12/2023

  In reference to complaint #********, WPM Real Estate Management would like to offer the following updated response:

  We apologize if this Resident is unhappy with the amount of time taken for the Board of Directors to investigate the issue and the information submitted by the engineering firm, however the relevant information was submitted to the Board of Directors for this community as previously mentioned. The proposal submitted by ****** *********** has now been approved by the Board. We hope to have the repairs scheduled shortly. 

   

• Initial Complaint

  Date:04/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Do not move into ************. It is run buy a racist black woman named ********. Anytime you have a issue she will retaliate and harass you. They spilled paint on my motorcycle, do not provide enough parking so I parked by fence and was given permission to do so, and they had my truck towed, wich was released to me at no charge and I got no apology or compensation. Had a charcoal smoker for two years then over night it's a problem and needs to go. They came and took it. They Offered me nowhere to keep it. And today I wake up to maintenance men in my house. Walked right in didn't call me or notify anyone. Told them I'm changing the locks and was told they will drill them out. They are constantly harassing tenants. Do not move here.

  Business Response

  Date: 05/17/2023

  This response is on behalf of ************* in response to the complaint submitted by Mr. ****** *****.  To provide context, it should be noted that Mr. ***** was recently issued a Notice to Vacate for threatening and harassing the management staff at **************  His defamatory comments regarding the Property Manager, ********, are yet another example of this type of behavior. Regarding his vehicle being towed, this occurred during a tree removal project in the community.  During the project, no parking signs were posted along the fence and follow-up emails were sent to all Residents that no parking was permitted along the fence.  Mr. ***** chose to park there anyway,resulting in his vehicle being towed (at no charge, he admits).  As for the charcoal smoker, such an appliance is prohibited on the patio pursuant to the tenants lease agreement as well as Maryland law.  At least three notices were sent to Mr. ***** asking that he remove it so as to comply with both the lease and applicable law.  As for maintenance entering Mr. ****** home,they did so during business hours to attend to a maintenance request.  The tenants lease agreement allows maintenance to enter for this purpose. Mr. ***** did not respond when maintenance knocked to announce that they were going to enter.  When they entered, Mr. ***** harassed and threatened the staff members and indicated that he would shoot them if they did so again.  Regarding the alleged paint on his motorcycle, it is believed this incident happened over a year ago under prior management.  If we can provide any further information or clarification, please do not hesitate to reach out.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/11 I notified Brian ***** at WPM of a termite issue. I was advised there was no termite issue based on their recent inspection. I advised that I had an inspection and there were termites beginning to build colonies. I asked for another review for termites. No response was provided and now my tenants have indicated to me that the termite issue is much larger than it was, I may lose my tenants due to the lack of communication and negligence from WPM. To date, no response has been provided from them.

  Business Response

  Date: 03/30/2023

  In response to this complaint, WPM Real Estate Management would like to offer the following response:

  Our goal is to provide the best possible service at all times and to help resolve any requests as quickly and efficiently as possible. Our records show that this property was inspected in November 2022 with no sign of termites. Upon request, we returned in March to conduct another inspection, however no one was home and the inspection could not be completed. With the arrival of warmer weather, it is possible that swarming activity could now be present where there was nothing to be found previously.

  We would be happy to schedule another inspection with the client. We will provide the owner with this information and we will assist with rescheduling another inspection at the tenant's convenience. We would like to assist in addressing this situation as quickly and efficiently as possible. We encourage the owner to contact us directly for any additional questions or service needs and we apologize for any inconvenience this may have caused.
  
  

• Initial Complaint

  Date:03/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to prepare a MD Resale Disclosure. * **** ******* ***** **** ***** ****s. Amy ******* attempted to help by sending the requirement to Eliane ****** Muniz incorrectly typed the email and did not pay attention to the failed mail. Consequently I did not get the requirement document until 10PM in the evening when Switzer resent it to me. Also, the version by Muniz included the name of another WPM employee for support Vonyetta ***** who had left the company approximately 3.5 weeks earlier. It is very apparent that Eliane ***** is an extremely irresponsible employee and I was totally negatively impacted by it.

  Business Response

  Date: 03/17/2023

  In response to Complaint ********** WPM would like to offer the following response….

  We apologize if this resident feels as though he was not provided the best possible service. Unfortunately, we did make an error when sending him the email address of another employee for which we apologize for any inconvenience.
  

  The resident’s expectations for an immediate turnaround time were not able to be met. In reference to the resale package that was requested, this was ordered on 3/8/23 and normally takes 7-10 business days to receive which is beyond our control. Again, we apologize for the inconvenience. We would encourage this resident to contact us directly if there is anything we can do to further assist or provide service.

  Thank you.

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Robert *****