Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Online Retailer

Beacon Threads, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 2 alerts

Complaints

This profile includes complaints for Beacon Threads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Beacon Threads, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 716 total complaints in the last 3 years.
    • 646 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have yet received my order from this company, ordered 3/23/2025. I have outreached several times and receive the same generic response. At this point I want a refund and to report this business for unethical practices

    • Initial Complaint

      Date:06/24/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In late Feb I placed an order online with Beacon Threads- actually my father did from his device with his card- I had given him cash- I have a case with SFPD in fraud- my debit cards generally arent viable. The package never arrived. I got a text notification I had a package to be delivered- than that it was stolen. I emailed Beacon Threads to ask what I should do- no response. Order was about $80. My father placed another order and sent an email requesting a refund for the first. Confirmation ******. That order has never arrived- I emailed them on June 6th and got the same response as I have been getting: sorry about the holiday delay and they are working on it. It appears I no longer get texts or emails from them and the other day- their website was down.

    • Initial Complaint

      Date:06/24/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered three shirts on 2/15/25 for a total of $52.74. I have tried at least 5 times to get status on this order with no response committing to send me my items. They are running ads selling their products, after claiming supply chain issues. 120+ days and I want to be done with this company.

    • Initial Complaint

      Date:06/24/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      16 April 2025, I placed an order with Beacon Threads. The order was comprised of (1) one adult long sleeve shirt, (2) two adult sweatshirts, (1) one hat, (1) one kids t-shirt, and (2) two adult t-shirts. The order total was ***** + 3.96 tax, totaling ******. 11 May 2025, I sent the company my first follow up request regarding my order & not receiving any notification other than "confirmed". I did not receive a response to this email. 16 May 2025, I sent my second follow up.17 May 2025, Beacon Threads responded to my email & thanked my for my patience & support. They also apologized for the delay & stated it was due to the holiday rush. They indicated remaining orders would be shipped within 1-2 weeks.19 May 2025, I inquired about an address change due to the delay in the shipment. I explained that I was Active Duty Air ********* would be relocating from the ************************************** address to my current address on 02 June ******* May 2025, Beacon Threads emailed stating my request was forwarded to the appropriate team ************* would be in touch shortly.20 June 2025, I emailed back regarding no customer service follow-up, status update, or shipment of my order. I asked if this issue would be rectified or if I could just cancel the order & get a refund. Currently awaiting a response.

    • Initial Complaint

      Date:06/24/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Beacon Threads on 4/10/25 for the total amount of $57.32. This total included shipping. The order included one crew neck sweatshirt, one t shirt and one coffee mug. The order number provided at the time of purchase is #******. On 5/18/25, I requested an update from the company regarding the order, as I had not received any email regarding shipping/tracking. The company returned my email on 5/19/25, apologizing for the delay and ensuring my order would ship within 1-2 weeks. I reached out to the company again on 6/7/25 to request another update, as I still had not received an email with shipping/tracking, nor the items I purchased. The company responded on 6/9/25 ensuring me that they had reached out to their shipping team and that the order would be sent that week, followed with an email. By 6/14/25, I still had not received a shipping email nor the package. When I originally pursued the items, I used a company called Shop to make the payments. On 6/14/25, I used Shops website to reach out to the company, hoping for a different outcome. I have since received no further communication. The order I placed was meant to be a gift for a date that has since passed. I am hoping to receive the order or a full refund from the company.

    • Initial Complaint

      Date:06/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Beacon Threads on May 11th, intending to receive it in time for Fathers Day. The total was $61.00. Ive reached out twice regarding the status of my order and was not given a solid date of delivery but was informed they had alot of shipments to make. I also requested a full refund and did not receive correspondence.

    • Initial Complaint

      Date:06/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date ordered 4/21/25 *** paid $63.44 Clothing Business has no customer service number only e mail . E mail sent 5/15/25 generic response E mail sent 6/14/25 generic response I file a claim with also my credit card company.(***)

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two trucker hats on 3/16/25. I sent an email asking for a shipping update on 5/7/25. I was told the order would ship within 2 weeks. As of 6/20/25, I still have not received my order. I sent an email on 6/20 asking for my order to be cancelled. They instead told me my order should be shipping within a week. They did not address my request for cancellation at all.

    • Initial Complaint

      Date:06/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Description:I placed an order with Beacon Threads on May 6, 2025, and as of today, June 22, 2025, I have not received my items. I reached out to the company on May 28 regarding the status of my order. They responded and assured me that I would receive my order within 12 weeks. That timeframe has come and gone, and I still have not received *********** has now been over six weeks since I placed my order, and nearly a month since they promised delivery within a specific timeframe. I have not received any updates, tracking information, or further communication from them since. At this point, I feel misled and am extremely dissatisfied with their customer service and fulfillment process.I am requesting a full refund of *****.

    • Initial Complaint

      Date:06/23/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the message I sent to them on April 4th after not receiving any updates on my orderI am writing to follow up on an order I placed on March 15, order Number ******. As of today, I have not yet received the package, and I wanted to check on the status of the shipment.Could you please provide an update on when I can expect to receive my order? If there are any issues or delays, Id appreciate any information you can share.Thank you for your time and assistance. I look forward to your ************* regards,

    Beacon Threads, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.