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Business Profile

Photo Finishing

District Photo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Finishing.

Complaints

This profile includes complaints for District Photo's headquarters and its corporate-owned locations. To view all corporate locations, see

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District Photo has 29 locations, listed below.

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/13/2025 An unauthorized payment of $80.64 was deducted from my debit card.The business was not committed to providing service for me because I didn't interact with this company. For something I did not know about, I was billed $80.64.I have tried to contact the company number ***************) on my bank account. The issue has not been resolved. My bank is also investigating.I'm not aware of any advertising for this company. I don't know anything about this company. I have not at all visited their website before reporting fraudulent activity.

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a mug was shipped by snapfish with no wrapping. Arrived broken . No customer support.

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order Nov 14th for a blanket. Item was supposed to be delivered by Nov 30th. No movement from Nov 20th. Contacted snapfish 2x saying no moment for days they informed me to wait. Item did not come by 30th reached out again they created a new order and told me would be here the 3rd, did not receive and still has yet to ship. Contacted again today and they are now saying it will be here by the 6th. Upsetting as this was a memorial gift and the only solution is to wait longer or get a refund. I just want my blanket. Most companies try to resolve these issues by expediting orders but it seems like they do not care about service or customers. I am not sure if the ********************** location, I just selected top choice.

    • Initial Complaint

      Date:09/30/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Throughout this calendar year Snapfish has been contacting me with emails (attached) threatening to 'archive' my photographs where they are harder to access. I have been a satisfied member of Snapfish for years and ordered at least six h/c photo albums as well as countless photo prints INCLUDING IN 2024. So when they email me saying I must place an order once a year or lose access to my photos it is FRAUD. I placed at least two orders this year and received them.I have repeatedly tried to contact Snapfish with no response. I want to A. be sure my uploaded photos are saved/downloaded; B. be sure my complied photo albums can be saved/downloaded. C. Stop receiving these FALSE ALARMS.

    • Initial Complaint

      Date:05/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for senior pictures. I ordered wallet sizes 4x6 but when I received pictures they were 2x3 even though my receipt shows 4x6 but they most certainly were not. I called and complained about it but all i got was excuses and they made absolutely no sense. I was told to give them 24 hours for a solution it's been about a week. I had to use these pictures for graduation invitations and I was embarrassed to even do so. In the upload you'll see my receipt along with what is printed on their website and nowhere shows them having 2x3. I also included pictures of the size of photos I received. They are definitely not wallet sizes they are more like coin purse size. Very misleading and false advertising.

    • Initial Complaint

      Date:03/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered Christmas Cards from Snapfish After opening the cards and seeing how dark the actual card was I called their customer service immediately. The customer service agent wanted a pic of the card. So I sent them a pic of the card preview the system provided at the time of my order and I also sent a pic of the cards I received. The agent agreed the card I received was definitely darker than the card in the system preview. The agent then proceeded to give me a credit in the system to reorder the card. I explained that in their system I only could control how light or dark my photos were and I could not adjust the actual light or darkness of the card template I chose. At that time I also asked if I could just pick a different card template with the credit she provided. She instructed me that I could not and I could only use the original card template and again insisted that I couldn't lighten the card template. This time my frustration level was high and I explained to the agent that this time I wanted a refund because I was misled by the first agent despite insisting that I couldnt lighten or darken the card template. I had to go through everything with this agent yet again and she informed me that she could not refund my money so I asked for a supervisor. At that time she said that she messaged a supervisor and that I would be receiving an email from that supervisor. I waited a reasonable amount of time and never received and email from that supervisor and to this day I still have not received an email. So I reached out to PNC to challenge the charge because what I previewed on their system is not even close to what I received. Again the preview is much lighter and you can see the wood grain and the pics within the card very well. The card I received was very dark to the point where you could barely see the wood grain and one pic was also extremely dark. PNC was unable to refund my money because Snapfish refused a refund.

    • Initial Complaint

      Date:01/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered custom calendars for family for Christmas using Snapfishs online design software. The calendars I received had incorrect dates. Snapfish insisted this was due to customer error despite the screenshots I sent showing correct dates in the Project. They offered credits but wouldnt cover shipping on replacement calendars due to their insistence that it was customer error (with no proof of such, or explanation of how I could have changed the dates between the project review window and checkout.) I should not have to cover any costs associated with replacement when the error was due to a glitch in their software/website. Nevertheless, theyre continuing to insist this was my fault.

    • Initial Complaint

      Date:01/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date:12/30/2023 **** $44.37 Product: 4 tea towels (all defective)Snap fish offered only a 50% refund Order # ************** Im requesting 100% refund

    • Initial Complaint

      Date:01/02/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Snapfish is advertising promotions after they expire and allowing customers to spend time creating products that they then don't want to lose the time they spent creating them, and refuses to honor their promotion when called out. Very deceptive and misleading business tactic. I attached a screenshot showing snapfish advertising their $11.99 photobooks at almost 3 pm after being told by a chat representative that the promo "unfortunately" expired at 12 pm and they refused to honor it. It is still being advertised. If they get caught doing that they should be providing the customer with a code to honor what they're advertising.

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 30, 2023 I ordered a custom item from snapfish with an estimated delivery date of December 11, 2023 for Christmas. I began contacting snapfish when the December 11th date passed and it still showed that my order had yet to be created. I was told that I needed to give it more time which my response to was that I needed it for Christmas. Finally on December 21st they acknowledged that my order was never created and I was told via email that I would have my item by December 28th. I still have yet to receive it, nor does it show it was ever created. Obviously they took the monies from my account the day I ordered so I have no product and I am out the $40.98.

    District Photo is NOT a BBB Accredited Business.

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