Business ProfileforKoons Ford of Annapolis, Inc.

This regards an incident at the Koons Ford Annapolis Service Center. We purchased our vehicle from and have had all recalls and repairs performed by this dealership. Maintenance such as oil changes and tire rotations have also been performed by this dealership. No repairs have been issued to any other repair facility. The vehicle was affected by the rear toe link recall and went in for remediation on March 6th. No other issues existed or requested for repair. A few weeks after the recall remediation, I noticed spots on the pavement where this vehicle is parked. I discovered a yellow/green liquid dripping from a hose near the radiator and AC compressor. Pictures are attached. In addition to the leak, there are notable marks on the metal section of the hose which seems to be the origin of the leak. The marks resembles damage by scraping or wedging something against it. An appointment was scheduled for April 20th to investigate the leak. Upon arrival, the service advisor looked at the photos and immediately responded that it looked like dye was put into the system. No other facility had worked on the vehicle nor was a complaint about AC performance ever raised. They confirmed the hose was leaking DYE and provided a $950 estimate to repair. I declined the work based on the suspicious appearance of dye and the cost. THIS IS THE BASIS FOR MY COMPLAINT. Unauthorized work and/or tampering to the vehicle has occurred. I reached out to the service manager, Mosby, and he could not explain how or why the refrigerant dye was in the system. It is without doubt that a technician placed dye in the refrigerant because 1) An accidental event occurred which damaged the line OR 2) intentional damage was induced to gain business. No reference of AC refrigerant inspection or dye injection was verbally communicated or written on the service ticket. A third party auto repair facility confirmed it is indeed refrigerant dye and that the hose was damaged.