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Business Profile

Restaurants

99 Restaurant and Pub Massachusetts

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

This profile includes complaints for 99 Restaurant and Pub Massachusetts's headquarters and its corporate-owned locations. To view all corporate locations, see

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99 Restaurant and Pub Massachusetts has 86 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The date was 12/31/2023. Ordered two 99 restaurant meals for my husband and me. We ordered two steak tip dinners. One med. rare and another med well. They both were so well done you couldnt break them with your hand. Nobody checked the food before it left the restaurant. It was horrible. At the prices there charging they have a lot of nerve serving that.

      Business Response

      Date: 01/03/2024

      Dear BBB   We replied to the guest via email and also called and had a great conversation with her regarding her food quality.  We have refunded her for the order and also added more to the gift card as an apology as well.  *************************

    • Initial Complaint

      Date:12/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a team member at the 99 in ****** and a manager named ***** does nothing but **** at ** for small mistakes that he makes daily. Since I've been there he's yelled at me put me down and constantly makes us feel like we did something wrong when he made a mistake like remembering that Ice cream goes with a certain dessert but is too stubborn to admit he was wrong. He makes it a bad experience working there and a poor example of a leader at this restaurant.

      Business Response

      Date: 12/21/2023

      Hi BBB,

      Please close this case as this is an employee relation issue!

    • Initial Complaint

      Date:10/29/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My girlfriend and I got really bad food poisoning from the north ****** ************* location. I wrote a review on ****** maps cause I'm a top level guide. The 99 restaurant company just srugged it off. I spent 78 dollars on dinner for my girlfriend and I. I would like a refund for all the pain and suffering we endured. I was sick for t days, she three. Please help Me get a resolution for this horrible incident.

      Business Response

      Date: 11/01/2023

      We spoke with the guest, issued gift card for compensation and resolved issue. 

      Business Response

      Date: 11/01/2023

      We spoke with the guest, issued gift card for compensation and resolved issue. 

      Customer Answer

      Date: 11/01/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      *************************

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Walked into the Falmouth 99 on May 8th, was harassed by a group of one of the servers friends, *******. Sat at a table, decided it was too uncomfortable for ** and got up to leave. Went to leave and was called a "loser" by the bar tender. Completely inappropriate behavior. Asked for a manager, waited almost 20 minutes for ***************** to come to the restaurant floor. Meanwhile a server names ***** was trying to convince to me that a little girl at the bar called me a loser, there was no little girl at the bar... *** was very hostile towards me. Unfortunately ******* was the one to go get the manager for **. I'm not sure what *** the manager was told, but he seems very agitated towards me. I asked to speak privately which we did. I explained what happened, *** only responded with that he has to talk to A and B and that there's always two sides to a story. I then asked for ***'s card stating I'm following up with corporate. *** opened the door the the restaurant very aggressively, said nothing and handed me a card and walked away. To me he was not professional at all. I will never step foot in another 99 after this. I've called the corporate number to no avail.

      Business Response

      Date: 05/09/2023

      We've had a detailed conversation with *********. This report is now closed. 

    • Initial Complaint

      Date:12/27/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My friend and I went to the 99 in ***********. We both got orders of boneless wings with 2 burgers. The burgers were wonderful, the wings however were not could you please get us a refund for that? Please and thank you

      Business Response

      Date: 01/05/2023

      Hi *********  We are aware that you have spoken with our Guest ******************** and they have gotten you taken care of. We hope to have the opportunity to serve you again soon. Thank you

    • Initial Complaint

      Date:08/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We went to the 99 restaurant in Milford. We both got steak tips for a dinner and they were all fatty most of them. I really wanted the chicken Parm but they took it off the menu I was really disappointed. We never complain but I mean it was $70 and we only could eat half of it.

      Business Response

      Date: 08/29/2022

      Good morning, 

      Left guest a message regarding our procedure on a guest experience. Look forward to hearing back from ***** to gather more information about her visit. 

      Thank you

    99 Restaurant and Pub Massachusetts is NOT a BBB Accredited Business.

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