Business ProfileforBoston Ski & Sports Club

I booked a ticket on 01/26/22 for a bus ride/ski pass to ************ departing 1/29/22. My bus ride/ski pass was cancelled by BSSC (Boston Ski and Sports Club) due to weather and I was notified of cancellation on 1/28/22 via email. The email said I need to choose and respond to 1 out of 3 options: 1 - Choose a credit for another trip at a later date 2 - Choose another date to book now 3 - Choose full refund. Then the email states "reply back confirming you have received this e-mail and what option you would like to choose. If I have not heard from you by 5:00 PM tomorrow, I will give you a call."I replied back requesting a refund. I never got a refund nor received a call.Mistakes happen. Maybe they just missed my email. Honest mistake, it happens.But here is my main point/complaint - Let's just say they made an honest mistake and didn't see my response to their email with me opting for the refund or, for that matter, didn't see any response from me at all... At the end of the day, shouldn't they just default to refunding the customer ? I think so. But instead, they choose to send an email with multiple options and if they don't get a response, they opt to just keep your money. I could have not seen their email and if I didn't keep a close enough eye on my CC statements - I would be unknowingly charged for a trip THEY cancelled and did not refund me for. Just seems like shifty and unethical business practice to me.