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Business Profile

Car Dealers

Eastside Motoring

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2025 I sold a car to Eastside Motoring through CarGurus. Eastside Motoring agreed to pay of the lien and then give me a check for the remainder of the car, $5k. I do have a signed written agreement with the amounts owed. After nearly 6 months, multiple phone calls, email and now a letter of demand, I have received NO reply and NO money. I contacted MASS *** and was informed that the car has been sold and is registered to a new owner. Which means they have since sold the car and made a profit. This company has no regard for those they owe money to, not even with a contract. It seems that the only way they're going to honor the contract is by a court order.

  • Initial Complaint

    Date:09/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buyer ***** ******* Cosigner ******* ***** ************** Apt 1 R ( rear ) ********************************************************************************************* ***** Subject: Cancellation of Extended Warranty Due to Non-Payment as promised by dealership Transaction / Contact Date 03/12/2025 Warranty Cost ******* Vehicle - 2013 **** Focus with Vehicle Identification Number ***************** Dealership / Offender - Eastside Motoring , Specialty Auto Sales, ******* ****** Third Party extended warranty - Freedom Vital, Freedom Warranty of America, with Policy/Account Number ********** Seeking Refund of ******* directly or towards the auto loan in addition to some sort of action so this doesn't happen to anybody else. This is theft plain and simple. I no longer wish to reinstate the warranty due to the fact there was no communication from Freedom Vital simply a cancellation notice.Attempts to rectify 1. Three phone calls ( unanswered / always sent to voicemail ) 2. Text message ( no reply ) 3. Certified letter given 10 days to respond . ( nothing )

  • Initial Complaint

    Date:07/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a text message from them saying they will send me a refund for my first payment of ****** can't upload on your website

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from them recently on 23MAY25 and I traded them in my previous car. We had a deal that they would pay off my old cars lien and they have not upheld that part of the deal. It has now been almost a month and they are selling my old car without paying off the lien. I am current active duty military and I am transferring to ******** soon, I am worried they are not going to pay off the lien.

    Customer Answer

    Date: 06/27/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

    Regards,

    ***** ******

  • Initial Complaint

    Date:05/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 8 2025

  • Initial Complaint

    Date:04/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: January 30, 2025 Price purchased: $15,300.00 Year of the car purchase: 2015 ***** CRV Color of the Car: Gray Issue: The company sold me a car which knowledgeable leak in the trunk. I had 3 months warranty on the car. I have used the car for a maximum 10 out 3 close to 3 months since purchase. They work on the car 3 times and they are unable to solve my problem. They have the car in their possession as we speak, the last time I gave the car was on Tuesday April 8, 2025. Resolution needed: I need them to fix the car right and do it promptly without a delay. MY VIN: ***************** my plate # 4REC71

  • Initial Complaint

    Date:04/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I purchased a 2018 **** Explorer. We know that buying a used car can come with issues. Within the first week we noticed that the heating element on the drivers seat was not working and we brought it back to be repaired. one of us sat there for four hours for them to come and Tell us that we needed to come back another day as they needed to order parts. Went back the following week was told it would be quick was sitting there for another four hours for them to tell us it was going to take all day. We have not even put 7000 miles on the car since November 1 as of today and last week the alternator went on the car while we did buy an extended warranty. Apparently it wasnt one that covers the alternator. We were also told that the car will need a new battery and again while I can appreciate the fact that it is normal wear and tear. The battery is almost at the end of its life and without putting even 7000 miles on it, if they tested the battery they wouldve known that. We reached out to them several times last Monday, Tuesday and Wednesday finally they had someone call on Thursday saying basically too bad were out of our warranty with them and they will not honor a lemon law which we werent even mentioning to them. We just wanted them to work with us as we just got the car five months ago then yesterday we noticed The driver assistance is no longer working well that is not a major issue. We reached out yesterday via phone call in the morning email in the afternoon phone call in the evening and three phone calls today without any response. I feel like theyve sold us the car and now they just do not care about their customer which is unfortunate.We were just looking for them to respond to us, to work with us and I couldnt even get the owner ******* to call us back. I have a text message from a gentleman named **** who put it in a group text with the owner and still nothing.

  • Initial Complaint

    Date:04/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a 2018 **** Explorer. We know that buying a used car can come with issues. Within the first week we noticed that the heating element on the drivers seat was not working and we brought it back to be repaired. one of us sat there for four hours for them to come and Tell us that we needed to come back another day as they needed to order parts. Went back the following week was told it would be quick was sitting there for another four hours for them to tell us it was going to take all day. We have not even put 7000 miles on the car since November 1 as of today and last week the alternator went on the car while we did buy an extended warranty. Apparently it wasnt one that covers the alternator. We were also told that the car will need a new battery and again while I can appreciate the fact that it is normal wear and tear. The battery is almost at the end of its life and without putting even 7000 miles on it, if they tested the battery they wouldve known that. We reached out to them several times last Monday, Tuesday and Wednesday finally they had someone call on Thursday saying basically too bad were out of our warranty with them and they will not honor a lemon law which we werent even mentioning to them. We just wanted them to work with us as we just got the car five months ago then yesterday we noticed The driver assistance is no longer working well that is not a major issue. We reached out yesterday via phone call in the morning email in the afternoon phone call in the evening and three phone calls today without any response. I feel like theyve sold us the car and now they just do not care about their customer which is unfortunate.We were just looking for them to respond to us, to work with us and I couldnt even get the owner ******* to call us back. I have a text message from a gentleman named **** who put it in a group text with the owner and still nothing.Terrible customer service and very shady

  • Initial Complaint

    Date:03/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Formal Complaint Against Eastside Motors Deceptive Sales Practices and Safety Concerns My name is ***** ******, and I am filing a formal complaint against Eastside Motors in *******, **, for deceptive sales practices, unfulfilled repair promises, and safety concerns related to my recent vehicle purchase.On January 27, 2025, I purchased a 2015 ***** CR-V from Eastside Motors. During the test drive, I noticed significant shaking and was assured by the owner that the issue would be fixed if I committed to the purchase. However, after signing the contract, I encountered multiple problems, including:Misrepresentation of the Vehicle: The car listed on CarGurus differed from the one I was shown. When I questioned this, I was told to ignore third-party listings, despite the dealership advertising as a ******** Best of dealer.Delayed Delivery: The dealership withheld the car for over a week due to title issues.Unresolved Mechanical and Safety Issues:Shaking Problem: Despite their promise, the dealership later claimed they could not resolve it due to the cars age.Hill Rollback Issue: The car rolls backward on inclines. The dealership falsely claimed it lacks a Hill Assist System, but a ***** service center confirmed this model does include it.check engine light for a disconnected evap hose after only a month.Additionally, I was charged $1,900 for a service contract that was never disclosed when I asked for the total price before signing the contract. When I requested a refund due to their failure to repair the vehicle as promised, I was ignored and later told to email the service manager. Since then, I have received no response.Given these violations of consumer protection laws, I am seeking your assistance in obtaining a full refund. My wife, a teachers assistant, transports children for work, making this a serious safety concern. I urge your office to investigate Eastside Motors to prevent further harm to consumers.

    Customer Answer

    Date: 04/01/2025

    I have not heard from the business in response to my complaint. ever since I emailed the owner and service manager at the company On Tuesday, March 18 at 6:58 PM.

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So, in November 2024, I bought a vehicle from ******* at Eastside Motoring who also go by Specialty Auto Sales. At the front end, Lornzo was on the ball. Answering enquiries, and even taking video to show me the vehicles condition. However, once they had my $16K deposit, they stopped being responsive. I now had skin in the game, so they didnt feel obligated to do anything without me having to chase them.There is a list of 12 undisclosed issues that I didn't complain about. The one thing that really bothered me is that they shipped the car with the center rear seatbelt unanchored. The bottom anchor-plate was just hanging from the seatbelt. Thats a serious issue. A fifth passenger would not be secured, and in an accident the anchor-plate which is a 3x3 hunk of metal, would whip around the cabin, hitting the rear passengers. ******* was shocked that it shipped in this condition and offered to reimburse me for getting it installed at the dealer. Well, that was the last time I heard from anyone at Eastside. I sent repeated requests for their agreement that I could take it to a local shop for the installation which saves me from a trip to the dealer and them from paying dealer rates. All I got for the past two weeks is crickets. They never intended to reimburse me. It was just to shut me up.

    Customer Answer

    Date: 12/29/2024

    I have not heard from the business in response to my complaint. Typical of most sub-standard car dealers, they will simply say nothing and rely on whatever issue is being addressed being lost to time.

     

     

Eastside Motoring is NOT a BBB Accredited Business.

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